Customer Service Manager

Adwoa K. Adjei-Gyampo

** ********* ***

Stamford, CT 06902

Cell : 614-***-****

Email: ********@*****.***

Accomplishments:

Program Manager / Administration:

Monitoring, coordinating, as well as managing federal HIV housing grant.

Representing Columbus Public Health on National, local leadership, funders

and workgroups in developing, financing and prioritizing housing needs.

Maintaining ongoing community resource information about HIV Housing.

Gathering and analyzing centralized data collection for housing outcomes

for the federal government. Preparing fiscal & Program reports for

community grant contract. Providing technical and capacity building

assistance to community based organizations. Prepared request for proposal

for HIV Housing, proposal for Ryan White Care Grants. Provided Grant

writing and grant review services for Columbus Public Health Sexual Health

Team and other agencies as needed.

Client Services/Direct Care:

Assist in facilitating the relocation of 200+ residents in a mixed income

residents. Provided needed assistance and resources to residents throughout

the relocation process. Psychosocial assessment, planning, direct service

delivery, Linkage and referral service, Case Management, advocacy,

coordination, Crisis intervention, and stabilization. Provided services to

patients and their families to improve and maintain social, emotional,

functional and physical health. Ability to identify problems, analyzes

information, and recommends solutions & work effectively with persons from

all socio-economic and cultural backgrounds.

Customer Service:

Client letters and contact, set appointment and organize briefs and hearing

documents. Ensured customer Service satisfaction at all times. Process

sales, refund, return transactions and handled cash and credit

transactions. Maintained hiring records and documentation as required.

Process sales transaction, retail services and maintained sales record.

Professional Experience Housing Opportunities Unlimited

Stamford, CT Relocation Specialist/Assistant

Coordinator 04/2013- Present

Stamford Hospital

Stamford, CT Volunteer- Diabetes & Endocrine

Center 03/2013- Present

Columbus Public Health Columbus, OH

Public Health Program Manager 07/2008-

12/2012

Housing Program Coordinator/HOPWA

Early Intervention Medical Case Manager

06/2006-7/2008

Nationwide Children's Hospital NICU

Columbus, OH

Master of Social Work Intern

06/05- 05/06

Nesbit Law Firm

Columbus, OH

Administrative Assistant

07/1/03-7/1/05

Action for Children

Columbus, OH

Master of Social Work Intern

01/2005-05/2005

Education The Ohio State University

Columbus, OH

Master in Social Work

June 2006

Franklin University

Columbus, OH

Bachelor of Science

Management Information Science (2003)

Minor: Global Business

Professional Memberships/ Trainings:

Licensed Master Social Worker (LMSW), State of New York.

Renewal 10/07/2014

Licensed Social Worker (LSW), State of Ohio.

Renewal 7/21/2014

Notary Public, State of Ohio

Renewal 04/08/2014

FEMA Training ICS-00700 & ICS-00100

Certificate Program in AIDS education (OSU) 2006

Counselor-Client-Centered HIV Testing, Counseling & Referral 2006

Columbus Coalition for the Homeless, National AIDS Housing Coalition member

Computer Skills: IDIS, HMIS, CATT, CMIS, GMIS, NextGen, MS Office, MAC,

Desktop Publishing, Photoshop, etc.

References: Available Upon Request.

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