Customer Service Rep

BLANCA L GARCIA

*** ******** *** ********** ** **610

Cell: 203-***-**** * ******.**********@*****.***

SUMMARY OF QUALIFICATIONS:

Exceptional customer service provider

Efficient in managing time and resources

Take initiative, self-motivated, able to work independently or in a team

Excellent communication skills

Bilingual –Spanish & English

Microsoft Office 2007 includes: Word, PowerPoint, Excel, Outlook, and Publisher

Bookkeeping experience

EXPERIENCE:

High Class Limo, Greenwich, CT

Reservationist

06/2012 – 09/2013

Handled transportation reservations over the telephone and through email

Assist with traveling itineraries

Input and assign 20 – 30 new reservations within an hour

Assist dispatcher with connecting passengers with drivers

Call passengers to advice of drivers’ location

Provide information to guests about pricing and area covered by our services

Liaison with other departments to ensure proper filling of reservation orders and requests

Viking Resource, Danbury, CT

Call Center Pre-Collection/Customer service

01/2012 – 05/2012

Identifying write-off accounts

Reviewing customer's overdue balances

Transferring accounts to collection agencies

Resolving customer billing disputes and escalates to supervisor as required

Delivering duplicate invoice copies

Perform and schedule calls

Follow up on payments, payment arrangements and payment plans

Required to identify, assess, and resolve issues/problems within collections

Participated in special projects as needed

TemPositions, Norwalk, CT

Call Center Customer Service Rep/Billing

10/2010 – 1/2011

Completed contract forms and prepared change of address records

Resolved customers' service or billing complaints by refunding money, and adjusting bills

Processed debit & credit card payments via phone

Kept records of customer interactions and transactions

Made appointments with dispatch for emergency truck rolls

EDUCATION:

Post University, Waterbury, CT 5/2010 – 9/2010

Business Administration & Management Degree

Admissions Counselor

Obtained information from new students to help them enroll

Established and Maintained Interpersonal Relationships

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