Customer Service Sales
Resume:
Leanne R Parras
Martinez, CA *****
EMAIL: ********@*****.***
Summary
Team player focused on excellent customer service and relations through strong
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communication skills
Managed systems process to the number one position among all distribution centers
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nationwide
Decentralized the data entry functions, resulting in a more efficient utilization of
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resources and decreased response times to problem orders
Trained employees in the utilization of EDI system
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Proactive, detailed oriented, data analysis with reductions in costs and recovery of
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revenue
Managed all EDI / ASN transmissions, Tested and implemented EDI system
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Tested all new processing systems; analyzed and critiqued the implementation of new
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systems and reported results to senior management
Skilled in Advance Ship Notice monitoring and error resolution, and vendor relationship
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development
Summary of Skills
Electronic Data Interchange System
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MS Office (Microsoft Word/Excel)
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• Retail Scanning Equipment and Ticketing Machines
IBM TN3270 Mainframe (Attachmate: Extra, Seagull: Blue Zone)
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Lotus Notes
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Microsoft Outlook
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Ten Key by Touch
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Professional Experience
Charlotte Russe - San Francisco, CA
5/11-12/12
Purchase Order Entry Associate
Print New Purchase orders to be entered, prioritize purchase orders by date. Confirm all
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information is correct, vendor number and merchant’s name.
Enter purchase orders by vendor style size, color and quantities.
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Check for existing Sku numbers that may already correspond to the vendor’s style on
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order work sheet and or create a new Sku for the style. Enter units once all has been
confirmed.
Contact merchants regarding problems with purchase order that may arise.
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Create new purchase orders when needed. Reconcile purchase orders that may have
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existing problems.
Once a week cancel partially shipped orders.
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Macy’s West Division – San Francisco, CA 10/08 – 11/09
Advanced Ship Notice (ASN) Error Resolution Analyst
Leanne R Parras
page 2 – ********@*****.***
Merchandise Information Organization Office - (MIO)
Corrected and problem solved Vendor Advance Ship Notice (ASN) Transmission errors to
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ensure timely and accurate booking of receipts, reducing errors by 15 % from previous
year
Filed expense offsets for shipments not meeting Macy’s standards to ensure vendor
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compliance with future receipts, resulting in $164k annual gain for department’s budget
Provided customer support to merchants, implementing Macy’s corporate freight
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acceptance polices
Worked with merchants, vendors, and distribution centers to request retransmissions
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when necessary, ensuring error-free shipments to retail locations
Managed direct-to-store receipt bookings allowing rapid shipments directly to store
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locations bypassing the distribution centers
Prioritized daily work-load by running ASN Error Reports, using tools and applications to
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determine error types for immediate correction
Processed over 400 new vendor set ups in order to keep up with new merchandise and
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latest vendors in the industry
Macy’s West Division – San Francisco, CA 05/99 – 10/08
Electronic Data Interchange Technician (EDI)/UPC Coordinator
Merchandise Information Organization Office – (MIO)
Managed program for EDI Inbound/Outbound purchase orders
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Tested and established EDI compliant vendors for Macy’s West division; worked closely
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with vendors, merchants, and corporate offices to ensure purchase order data was
correct to avoid delays and transmission errors
Created and managed a process to retain information on products rejecting at the point
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of sale, resulting in $1.2 million additional revenues for 2008
Researched and processed all UPC add requests submitted by Merchants, validated that
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information submitted met Macy’s standards
Worked to troubleshoot UPC issues for vendors and merchants; researched and filed the
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appropriate charges for UPCs manually added to Macy’s system
Macy’s West Hayward Distribution Center 1/97- 5/99
Technology Dock Liaison; Hayward, CA
Processed merchandise through the Hayward DC
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Monitored the internal EDI process; trained new and existing staff members
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Notified vendors of EDI transmission errors and worked to resolve
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Volunteer 11/09 - Current
St. Catherine of Siena School
Prepare and serve hot lunch one – two days a week
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Chaperone field trips
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Help with the preparation of the school’s annual auction fundraiser
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Help with set up and sales of the school’s annual book fair
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Seasonal/Temporary – William Sonoma 12/10
Merchandising and Visual Assistant
Customer Giftwrap
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Leanne R Parras
page 2 – ********@*****.***
Visual Giftwrap / Assist with visual display set-ups
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Occasional stock check
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Contact this candidate