Customer Service Management

Babajide Ayodeji

**** ***** ** ******, ** *****. 575-***-****, ******.*******@*****.***

SUMMARY

Experienced IT professional with expertise in Windows-based environments, Networking, project management, and

computer repair. Having outstanding customer service skills, resolving technical issues and educating end-users.

Quickly learn and master new technology; equally successful in both team and self-directed settings, also

demonstrated record of success in troubleshooting, increasing efficiency, and optimizing the access and utilization of

shared information.

SKILLS

•

• • •

Active Directory ITIL Technical Support

• •

Virus Removal TCP/IP

• Backup Solutions

• •

Computer Repair Switches

• Windows Servers

• •

Routers & Switches Cabling

• Virtualization

EXPERIENCE

Hayz Infotech Consult, Nigeria August 2010 to December 2012

Computer/Network Support Engineer

• Assigned user accounts and granted permissions to shared resources and assured management of data

protection by demonstrating permission settings using Microsoft’s Active Directory and GPO

• Installed, upgraded, supported and troubleshoot Windows Server 2008, XP, Vista, 7 and authorized desktop

applications and peripherals.

• Handled responsibilities of installation and configuration of network servers to support network environment

• Developed and documented network operation work and maintenance carried on them.

• Assisted Service Planning staff and determined routing and connectivity of networks.

• Performed responsibilities of maintenance of client network servers by following network standards and

protocols

• Provided helpdesk support and resolved problems to the end user’s satisfaction.

• Trained other IT support staff on system configurations, client access, and troubleshooting skills.

• Conducted training sessions on Data recovery & Backup for IT departments of organizations.

Arisoft Consult Limited, Nigeria June 2009 to July 2010

Associate Consultant

• A member of 3-person team responsible for IS/IT strategy plan development for Abuja Investment Company

Limited (AICL).A leading business development and investment holding company in West-Africa.

• Assisted in providing management consultation to develop, facilitate, and support the implementation of

Change, Incident, Problem, Risk, and Configuration Management plans in organizations using the ITIL

Framework

• Accessed both hardware and software of firms to make sure they meet the required standard.

• Developed documents for several projects including; Status report, Inventories, Network diagrams using

Microsoft Visio and Project Professional

EDUCATION

Certificate in Computer Networking and Applied Electronics 2013

Western Technical College, El Paso, Texas

Bachelor of Science, Computer and Information Science 2011

Lead City University, Ibadan, Nigeria

CERTIFICATIONS

ITIL: IT Service Management (ITILv3)

CompTiA: Network+

Fiber Optics Association: Certified Fiber Optics Technician (CFOT)

3M: Fiber Optic Hotmelt Termination

AFL Telecommunications: Fiber Optic Fusion Splicing

Dell Computing Corporation: Dell Certified Systems Expert (DSCE);

Onsite troubleshooting

2010 Desktop Computers

2010 Portable Computers

Microsoft Windows 8

Rackspace.com (Cloud University)

Cloud Computing

Backup Academy

Virtual Machines Backup and Disaster Recovery of ESXi Server

Brainbench.com (SHL)

Computer Technical Support, Technical helpdesk, Network Security

CERTIFICATIONS IN PROGRESS

Cisco Systems Inc.: CCNA Routing and Switching

Microsoft Corporation: Microsoft Server 2012 (MCSA)

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