Project Manager Customer Service
Resume:
Cassandra Myer
Viera, FL *2955
********@*****.***
Project Manager/Business Analyst
Detail-oriented IT professional with 4+ years of experience as development project manager
for agile development projects and 15+ years of experience as a software business and
product analyst and installation project manager. Experienced in managing all aspects of
taking a product to market and after-market support through complete product lifecycle.
Skills involve using analytic and organizational talents to support a product from conception
through its complete lifecycle.
Certifications
PMI Certified Associate Project Manager (CAPM)
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Certified ScrumMaster (CSM)
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Certified Scrum Product Owner (CSPO)
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ITIL v3 Foundation Certification
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Key Skills
4+ years of experience as project manager/product owner in agile development
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environment
Understanding of complete product lifecycle, from initial development and specification to
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release management and on-going support issues
Experienced in documenting product functional specifications including workflow diagrams
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Managed sprint/phase scheduling including product transition support
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Management of product backlog including creating, grooming and prioritizing stories
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W orked with remote development teams in Sweden and India
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Strong analytical and organization skills
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Flexible and able to adapt to changing marketplace requirements
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Extensive software proficiency covering wide variety of applications
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Demonstrated talent for streamlining complex work processes
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Problem-solver who can generate workable solutions and resolve complaints.
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Proficient database skills; familiar with Oracle and SQL Server
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Experience
Cassandra Myer Consulting Services Oct 2012 - Present
Owner
Providing consulting services for:
Installation and support of Atex production products
Atex newspaper/magazine production workflow projects and issues
Project Manager and Business Analyst development projects
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Atex, Inc. Aug 2007 – Sep 2012
Product Analyst and Development System Specialist
Managed product development for two product lines through multiple release phases
Responsible for product backlog, work breakdown structure, iteration prioritization, story
research and creation
Created product functional specifications including workflow diagrams
Collaborated with development teams to make technical decisions based on functional
requirements
Created UI mockups using Balsamiq
Provided project management for initial product release
Coordinated all facets of continual product release for multiple production products,
including documentation, installation, training and on-going support
Tier/Level 3 Technical Support for product line
Created release and transition procedures for production products
Atex, Inc. Jan 2002 – July 2007
Product Support Specialist
Installed, trained and supported products for both small and large customers
Team leader of production products support for both domestic and international
installations
Created standard training plans for all production products
Organized and delivered production product seminars for yearly user group meetings
Provided demonstration support at trade shows
Created cohesive documentation for all production products
Cipher Consulting Services Feb 1996 – Dec 2001
Owner, Consultant
Sold, installed and supported Pongrass Classified Pagination as their designated
representative in the US
Team member in customer projects upgrading complex database and application
software
Provided on-going consulting services to newspapers and magazines for SII advertising
products
Provided demonstration support at trade shows
System Integrators, Inc. June 1991 – Jan 1996
Manager, Technical Analysts, Middle Market Systems
Planned and organized every aspect of each software installation for Middle Market
Systems
Led a team of 8 Technical Analysts providing domestic software installations
Assisted in the design of SII's Middle Market (MMS) Publishing System
Provided technical support to installation engineers
Managed customer service to installed customers during warranty
Managed design and implementation of customer’s user interface using SII customization
tools
Responsible for the packaging of released products.
System Integrators, Inc. June 1987 – May 1991
Project Manager and Technical Support, European Headquarters
Project Manager for advertising systems sold in United Kingdom
Project Manager for complex advertising system requiring high level of customization
Provided technical support to installation engineers and all European offices
Provided customer service to installed customers
Managed design and implementation of customer’s user interface using SII customization
tools
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