Desktop Support/Systems Administration
Resume:
Derrick Edmond
Killeen, TX 76542
********@*****.***
Overview:
High performing, strategic thinking professional with experience in both commercial and military communications. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients in an enterprise environment.
Qualifications:
• US Government Secret security clearance
• Superb troubleshooter with 8 years of diverse experiences in Desktop Support and System
Administration.
• Knowledge of LAN/WAN administration and support in Windows XP/Vista/7 and Server
2003/2008/ R2 operating environments.
Technical Summary:
Hardware: Routers, switches, desktops/laptops, servers, network storage devices, and printers, TIMMS, TACSAT, VSAT, SATCOM, SINCGARS, EPLRS, and FBCB2
Software: BMC Remedy Norton Ghost 2008, Symantec Endpoint Protection, McAfee AntiSpyWare
Enterprise Module, Active Directory (SMS) PPM Kintana, Service Desk Plus, ZENworks
Desktop Management, System Center Configuration Manager
Protocols: TCP/IP, DHCP, Ethernet, WAN/LAN, WLAN, DNS, and HTTP
Scott & White Healthcare Temple, TX
02/2013 to 09/2013
Field Service Analyst
• Provides tier I and tier II support for all Medical personnel:
- Installed, configured new desktops and application upgrades in existing network environment.
- Administered creation of IT accounts and computer systems and offered support.
- Provides healthcare professionals ideas to better share information
• Improving organizational and logistical support:
- Maintains warehouse cleanliness
- Provides ideas to augment known practices
- Performs break down and set up of equipment
United States Army Fort Hood, TX
03/2005 to 06/2012
Signal Support Systems Specialist
• Collaborated with the Department of Treasury and the Federal Reserve Bank on fielding
platforms for deploying soldiers, who were tasked with supporting the resource management
mission in theater:
- Designed image with all financial management tactical platform (FMTP) software
- Conducted quarterly meetings with software project managers to ensure product quality
- Certified personnel on the usage of the financial management tactical platform (FMTP)
• Acted as first point of contact for technical issues, including power outages, system failures and disaster recovery:
- Assisted in design of disaster recovery plan
- Conducted training of personnel
- Executed disaster recovery plan with a 100% recovery of equipment and sensitive data
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