Customer Service Data Entry

Danielle C. Davis

*** ****** ****** **** **

Mt. Vernon, New York 10552

Home 914-***-**** Cell 914-***-****

******************@*****.***

OBJECTIVE: To secure a position where I am able to utilize my strong customer service and data entry

skills.

SUMMARY OF QUALIFICATIONS:

* Ample experience as a customer service and data entry representative

* Strong verbal and written communication skills.

* A diligent worker that takes pride in every bit of her work.

* Loves working with people and being part of a team

* Able to work on the AS400 as well as office applications

* Knows how to use Windows and Mac computers

EDUCATION:

01/12 - 04/12 Southern Westchester BOCES Elmsford, NY

Certification for Medical Office Management - NHA Certified Course

CMAA - Certified Medical Administrative Assistant

CBCS - Certified Billing & Coding Specialist

04/07 – 06/07 New York School of Court Reporting White Plains, NY

Certification to be a Court Stenographer

09/96 - 06/00 Mount Vernon High School Mount Vernon, NY

High School Diploma

Honor Roll Student

Who’s Who Student Among American High School Students

Undergraduate Award received in Computer Keyboarding

EXPERIENCE:

02/12 – present Customer Service Representative, Part Time

Plum Insurance Agency LLC, Scarsdale, NY

* Answered phones and took messages

* Looked up and entered insured information on AMS 360

* Created documents in Word

* Created spreadsheets in Excel

* Research done via internet

10/11 - 01/12 Data Entry Operator

The Premier Group Staffing Agency, White Plains NY

Zwilling J.A. Henckels, Hawthorne, NY - 10/11 - 01/12

* Received and processed returns in AS400 system

09/10 - 12/10 Data Entry Operator

Landauer Metropolitan, Mount Vernon, NY

* Entered and process patient and hospital orders

* Picked up orders and delivered them to departments

08/07 - 10/09 Data Entry Specialist/Order Traffic Coordinator

Jetline, Mount Vernon, NY

* Entered orders using ASI system

* Contact customer regarding any missing information on order

* Tracked orders in and out of departments

* Downloaded orders from Mac OS

* Replied to customer with proper signature

* Gave downloaded orders a job number and ASI number

09/04 – 03/07 Client Service Representative

American Medical Collection Agency Elmsford, NY

* Assist clients with updating accounts

* Respond to e-mails and faxes from clients

* Update spreadsheets in Excel

* Enter direct payments

* Put in job requests

* Update rejects batch reports

* Insurance processing

Customer Service Representative - 09/04 - 06/05

American Medical Collection Agency Elmsford, NY

* Dealt directly with debtors to help resolve accounts

* Prepared Itemized Statements to be sent to debtor

* Processed returned mail

Contact this candidate