Michelle Robertson
Covina, CA 91724
OBJECTIVE: Seeking an entry level position in a professional environment.
WORK EXPERIENCE:
February 2013 – Present Acapulco Restaurants
Training Manager:
Train and test new managers entering or being promoted within the company on:
Policies and procedures, systems and standards, and menu and recipe knowledge.
June 2012 – February 2013 Acapulco Restaurants
Restaurant Manager:
Monitor and uphold food standards, quality, preparation, storage, and rotation. Hire serving staff. Teach and hold staff accountable for great service and menu knowledge. Generation of timely and accurate food, and labor budget. Writing accurate employee schedules to go along with labor management system. Overall maintenance of building. Guest satisfaction.
Oct. 2009 – June 2012 Claim Jumper Restaurants
Office Administrator:
Count and verify server bags, drawers, and safe. Prepare deposit. Complete Hula cash receipt. Prepare cash and EDC bundles. Accounts payable imputing. Payroll (Update employee packets, input new employees in computer, maintain employee files). Clean, organize and stock office. Monitor and update managers food handler certificates.
Feb. 2007 – Oct. 2009 Claim Jumper Restaurants
Restaurant manager:
Monitor and uphold food standards, quality, preparation, storage, and rotation. Teach and hold staff accountable for great service. Generation of timely and accurate food, and labor budget. Writing accurate employee schedules to go along with labor budget. Overall maintenance of building. Guest satisfaction.
Dec. 2005 – Feb. 2007 Club 330, Brea Ca
Manager, Bartender, Party coordinator:
Keep accurate liquor inventory. Write accurate employee schedules to go along
with the flow of business. Accounts Payable. Organize parties for guests specific
needs. Bartend accurately in a fast paced environment. Overall guest satisfaction.
Oct. 2002 – Dec. 2005 Q’s Billiard club, Pasadena Ca
Manager, Party coordinator, Bartender:
Keep accurate liquor inventory. Maintenance and overall cleanliness of building. Write accurate employee schedules to go along with the flow of business.
Accounts Payable. Organize parties for guest’s specific needs.
Bartend accurately in a fast paced environment. Overall guest satisfaction.
Oct. 2001 – Oct. 2002 Q’s Billiard club, Brentwood Ca
General Manager:
Keep accurate liquor inventory. Work along side kitchen manager to assure food quality. Write accurate employee schedules to go along with the flow of business.
Maintenance and cleanliness of building. Accounts Payable. Organize parties for guests specific needs. Overall guest satisfaction.
Aug. 1999 – Oct. 2001 Q’s Billiard club, Pasadena Ca
Bartender, Manager
Bartend accurately in a fast paced environment while upholding club standards,
and guest satisfaction. Manage and maintain employees during shift.
Oct. 1997 – Aug. 1999 Q’s Billiard club, Pasadena Ca
Server, Bartender
Bartend and serve drinks efficiently and accurately in a fast paced environment, while upholding club standards, and keeping guests happy.
Dec. 1996 – Aug. 1997 The Muse, Pasadena Ca
Server
Serve drinks and appetizers efficiently to guests, while keeping a friendly happy atmosphere.
Oct. 1995 – Dec. 1996 Acapulco, Azusa Ca
Bartender
Bartend accurately in a fast paced environment, while upholding club standards.
SKILLS: Aloha, Hula, Microsoft word,
Typing 50wpm, filing
Awards:
Employee of the year Claim Jumper 2010
Employee of the month Claim Jumper Feb. 2010
Employee of the month Claim Jumper Nov. 2009