Mortgage processor

Ayana E. Williams

**** ****** **. *** ***

Philadelphia, PA 19144

267-***-****

*********@*****.***.

Education

Rowan University, 1998 - 2003

*** ****** ***** ********* ******* BA in Marketing

Relevant Skills and Accomplishments

. Processing experience with high net worth clients

. Mortgage industry professional with loan-processing experience and a

comprehensive knowledge of conventional and government loan programs.

. Thorough in gathering borrower information, verifying loan documents and

reviewing file documentation to guide each loan from preapproval to

closing.

. Computer savvy in MS Office and proprietary mortgage-processing software.

Experience

PHH Mortgage - Mt. Laurel, NJ

Loan Processor, 2009- 2013

. Provided excellent customer service to clients, while utilizing ever

changing company policies and procedure.

. Provide support to loan officer and underwriter teams by ensuring the

timely, judicious and accurate processing of mortgages. Review and verify

borrowers' income, credit reports, employment histories, property

appraisals and title insurance information to prepare loan applications

for underwriting submittal. Ensure compliance with company policies,

underwriting guidelines and lending-program requirements.?

. Guided clients through the sometimes difficult process of obtaining

mortgage approval through to closing.

Popular Mortgage Servicing - Cherry Hill, NJ

Customer Service Call Center Representative, 2006 - 2008

. Provided excellent customer service to clients, while utilizing ever

changing company policies and procedure.

. Successfully maintained multi-line call center online.

. Volunteered for temporary transfer to Foreclosure Department to help

streamline implementation of new procedures.

. Trained new employees at request of management.

. Participated in drafting extensive correspondence and handling inquiries

from the public.

Commerce Bank, Mt. Laurel, NJ

Client Services Representative / Post Closing Operations, 2004 - 2006

. Responsible for processing and preparing documents sent to outside

investors.

. Handled file retrieval and maintenance for several different departments.

. Opened new accounts while informing prospective customers of the benefits

of banking with Commerce.

. Handled opening and closing of branch.

References Available upon request

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