Manager Engineer

Boris M. Quiroz

*** ******* ***

Rahway, NJ *****

Mobile: 917-***-****

E-mail: ********@*****.***

CAREER SYNOPSIS:

An accomplished and seasoned Information Technology professional with over

12 years of experience in a diverse range of technologies within multiple

industry settings. Contributed to the success in managing and overseeing

all IT Operations. These areas included: planning, directing, and

coordinating the development, implementation, and operation of information

systems and technology solutions with a focus on infrastructure and

applications. Spent majority of career identifying and architecting

solutions, working closely with management teams, and developing and

implementing strategies to improve business functionality.

PROFESSIONAL EXPERIENCE:

Asset Control International: New York, NY

May 2012 - Present

Global IT Manager / Sr. Engineer

. Spearhead, direct, and execute international IT strategies,

operations, and teams to catapult the company to its highest level of

performance and goal attainment.

. Enlisted by CIO to perform an in-depth, organization-wide risk and

opportunities assessment, including Sarbanes-Oxley audit, Disaster

Recovery preparation / BCP planning, and Capacity Management to

identify and resolve quality and performance problems.

. Expertly led global enterprise technology projects, such as private

cloud implementation of OpenStack/VMware vCloud (IasS) and high

performance storage integration for continuous integration/deployment

agile development environments, from concept through "hands on"

implementation, with full accountability for timelines, milestones,

risk assessment, and budget.

. Develop IT strategic roadmap and global enterprise technical

architecture to position the company for growth.

. Design organization-wide programs to stabilize the infrastructure,

driving large-scale projects for global product development, business-

to-business, data warehousing, business intelligence, customer

relationship management (CRM), and communication infrastructure

development.

. Create a tremendously effective approach for team development by

reinforcing commitment to the team, to

ITIL practices, and to change management processes while increasing

productivity and improving consistency.

. Embedded IT teams into the corporate business structure such that they

became trusted business partners.

. Manage geographically dispersed teams and resources.

. Work with senior management to define short and long term

strategic direction.

. Negotiated vendor contracts for maximum ROI and cost containment.

Reduced contract with VMware by 70% and cut telecommunications cost by

30%.

RedChip IT Solutions, Inc.: New York, NY

Consultant

Project: Weight Watchers International, Inc.

November 2011 - May 2012

. Led project efforts through full lifecycle, including

requirements gathering, scoping, implementation, operational

handoff, and review.

. Researched, evaluated, and managed the implementation of new

VMware technologies into production.

. Performed capacity analysis using integrated tools and

discovery/modeling techniques such as "what if" scenario

modeling.

. Engineered and administered vSphere clustered resources for high

availability.

. Designed and developed automation components within VMware

infrastructure environments using scripting languages such as

PowerCLI and vCLI.

. Collectively responsible for enterprise application lifecycle

including web/application servers, N-tier environments and full

system lifecycle management.

. Participated and lead efforts to evaluate, test, and introduce

new technology and approaches.

. Provided hands on support of system standards, server

management, software deployment support, systems administration,

and data integrity and recovery.

Project: Panasonic North America

June 2011 - October 2011

. Senior Infrastructure Consultant assisting in multiple areas of

data center transformation including; systems consolidation,

virtualization, cloud computing, servers, storage, networks and

operations.

. Assisted in global transition of in-house security platform to a

managed outsourced cloud (PaaS) provider throughout EMEA and

Latin America regions.

. Developed tools and techniques required to streamline project

delivery and execution.

. Coordinated and communicated policy/procedural changes with

application owners and management.

. Collaborated with business management to ensure data center

solutions were aligned with business requirements.

. Provided guidance to outsourced engineering resources as well as

in-house staff regarding infrastructure related initiatives.

Project: Citigroup

April 2010 - June 2011

. Responsible for standard builds of VMware ESX Server operating

systems including Infrastructure and Security components.

. Published RFT (Request for Testing), RFC (Request for Comments),

and Release Notes (Production Release Notes).

. Developed and customized vCLI and PowerCLI scripts for SOE

(Standard Operating Environment) vSphere builds in Perl and

PowerShell.

. Led proof of concept efforts and laid out

operating/implementation procedures for vSphere vNetwork

Distributed Switch, Nexus 1000V, and Site Recovery Manager among

different hardware platforms.

. Developed and customized a kickstart install solution for ESXi

servers.

. Integrated customized solutions for Virtual Machines and

Operating System provisioning utilizing VMware APIs and SDKs.

. Worked with product vendors and department heads to define

technology roadmaps and improve support models.

. Worked with engineering teams to develop standard processes and

procedures to achieve audit and regulatory compliance.

. Managed internal VMware lab administration activities such as

deployment, installation, and upgrade of VMware ESX Server and

related vSphere components.

Providence Equity LLC /

Providence Equity Capital Markets: New York, NY

March 2008 - March 2010

Information Technology Manager / Engineer

. Responsible for strategic planning and managing all IT

operations & software development projects.

. Provided IT Manager responsibilities in developing, supervising,

and producing operational standards for crisis management, and

business continuity procedures.

. Led enterprise effort to migrate data center to a new facility

with a 5X footprint. Facilitated the transition of systems and

network infrastructure as well as migration of line of business

applications.

. Supervised, managed, hired, and trained junior staff members for

efficiency, mentoring, and the smooth delegation of workflow

assignments resulting in team unity.

. Developed and delivered virtualization ROI and solution benefits

for business review.

. Led and acted as a Project Manager for the Capital Markets

platform with diverse responsibilities including: OMS solutions,

Portfolio Management solutions, IPC communications system

implementation, and Market Data integration.

. Efficiently provided expert knowledge of system upgrades, strategic

planning, infrastructure capacity planning, software development

methodologies, system analysis, and disaster recovery.

. Coordinated and implemented all aspects of the relocation of IT

operations to a new location, upgrade system conversions &

integrations, and implemented new business applications.

. Developed and delivered IT Services Management (ITSM) solutions

based on ITIL best practices.

. Developed and cultivated vendor relationships resulting in "cost

effective" business services & contracts

. Key contributor to VMware virtualization deployment and server

consolidation project.

. Maintained multi-site VMware virtual server environment.

. Migrated physical servers to virtual environment using P2V.

Gains included improved department-wide systems and network

efficiency and reduced energy costs.

. Participate in evaluations and proof of concept support for

VMware virtualization products.

. Assisted with the deployment of Cisco Unified Communications IP

telephony system for all the national and regional U.S. offices.

. Spearheaded efforts to implement Microsoft Unified

Communications platform.

. Provided efficient management of overseeing operational

policies, processes, and strategies for maximum efficiency.

. Handled back-office infrastructure support, resolved technical

issues, and maintained computer system efficiency and

functionality.

. Acted as a liaison with department heads, senior management,

vendors, and contractors to strategize on global initiatives.

. Handled and resolved technical issues and provided technical

recommendations for upgrades & increased system security.

. Managed and maintained the efficient spending and

cost/evaluation of operational budgets.

. Negotiated and redefined terms and conditions for all aspects of

departmental agreements and contracts.

. Implemented trading floor systems, oversaw infrastructure

design, management, and monitoring systems environment to

increase efficiency and profitability.

. Responsible for designing NY data center which included: server

and network infrastructure set-up, hardware installations, and

critical infrastructure (centralized UPS and distributed cooling

systems) setup and maintenance, and maximizing the efficiency of

data integrity.

. Liaised with PM team in the management of various trades, Audio

Visual procurement and maintenance, and facilities management.

Metalmark Capital LLC /

Citi Capital Advisors: New York, NY

November 2004 - January 2008

Information Technology Manager / Engineer

. Managed all aspects of IT operations and engineering.

. As IT Manager, developed, supervised, and produced operational

standards for crisis management procedures.

. Managed data migration project involving the transition of

systems and applications from Morgan Stanley to on-premise and

colocation environments.

. Act as a liaison with, vendors, clients, and technology service

providers.

. Managed the cost-effective development of annual operating

budgets and expenditures.

. Played a key role researching concepts, spearhead design,

implementing efficient solutions, streamlining business

processes, integrating resources, and developed cost effective

implementation of software and hardware purchases.

. Performed various IT Engineer responsibilities, duties included:

designing and implementing a redundant Windows 2003 (Active

Directory) / Red Hat Linux multi-server environment and Cisco

(Layer 3) backend.

. Designed and implemented redundant internet firewalls, Microsoft

Exchange Server 2003, and monitoring solutions.

. Implemented HP SAN to accommodate Exchange clustering and data

storage.

. Responsible for maintaining system tape backups and created

disaster recovery plan for data storage and recovery.

. Controlled various networking protocols such as DNS, WINS, LDAP,

and DHCP.

. Oversaw configuration auditing & analytics solution

implementation to help meet SEC regulation standards.

. Maintained the availability of company computer systems

including: servers, workstations, laptops, printers and

multimedia equipment.

. Recommend, evaluated and purchased all IT assets and equipment.

. Administered and maintained core server applications including:

Microsoft Exchange Server 2003, SQL Server 2005, Citrix

Presentation Server, and BlackBerry Enterprise Server.

. Developed and implemented Visual Basic scripts with management

of day -to- day administrative tasks.

. Implemented security solutions for system integrity and

protection.

. Oversaw all levels of business continuity plan/sites, from

architecture to management.

. Administered and managed Avaya IP/TDM telephony system.

PREVIOUS EXPERIENCE:

IT Services Inc.: New York, NY

October 2003 - November 2004

Systems / Network Engineer

. Responsible for all Systems Engineering functions not limited

to: Administration and maintenance of the server and network

infrastructure, designing and implementing migration strategies,

overseeing security procedures, upgrades and improvement of

Windows and Linux environments, implementing documentation

standards, standard operating procedures, change management

procedures, and disaster recovery procedures.

MessageLabs Inc.: New York, NY

July 2003 - October 2003

Technical Support Engineer

. Managed and provided level 2 support for MessageLabs' external

client base by maintaining all e-mail operations in a variety of

mail platforms such as Qmail, Sendmail, Postfix, and Microsoft

Exchange Server.

Belzberg Financial Markets & News Inc.: New York, NY

June 2002 - April 2003

Data Center Manager

. Managed the NY (Tier 4) data center build-out by designing,

configuring, and organizing a data center infrastructure for complete

redundancy.

Mail.com/Easylink Services: Edison, NJ

June 1999 - May 2002

Network Administrator

. Administered the day-to-day 24/7 operations of a Windows NT/UNIX

LAN/WAN infrastructure.

EDUCATION:

New Jersey Institute of Technology: Newark, NJ

B.S.: Computer Science 2002

GPA: 3.65

The CHUBB Institute: Jersey City, NJ

Certificate: Network Engineering 1998

GPA: 94.4

LICENSES & CERTIFICATIONS:

. Microsoft Certified Systems Administrator

. VMware VCP Certified

. Cisco CCNA

RELEVANT SKILLS:

Server Applications and Systems:

Microsoft: SQL Server, Exchange Server, ISA Server; SMS 2.0; Windows NT 3.5

Server - 2003 Server; OpenVMS; ARCserve Backup; Cisco Works; HP Open View

NNM; RSA Server; HP Systems Insight Manager; Symantec Backup Exec; Symantec

Mail Security; Symantec Anti-Virus; GFI Mail Security & Essentials; GFI Fax

Server; Red Hat Enterprise Linux & Gentoo Linux ; Solaris 7; OpenBSD; Snort

IDS; Experience with various OpenSource software; RIM BlackBerry Enterprise

Server; VMware ESX Server; Citrix MetaFrame; XOsoft WANSync; Microsoft

Office Communications Server; Microsoft SharePoint; Microsoft Dynamics CRM;

Neverfail; Xen; OpenStack, VMware vCloud

Hardware:

Cisco Catalyst switches; Cisco Aironet wireless devices; Cisco routers;

Cisco PIX & ASA firewalls; Proficient in various Cisco IOS levels; Avaya

PBX; Toshiba CIX PBX; Dell PowerEdge servers; Compaq/HP servers; HP SAN;

EMC SAN; IBM X Series servers; All RAID levels

Software:

Microsoft: Visio, Project, and Office 2003-2007; Acronis Backup & Recovery;

Acronis Disk Director; Visual Studio 2005-2008

Programming Languages:

C++; VBA; VB6 & VB.NET; Strong working knowledge of WSH 5.6 for automating

administration tasks (Win32 shell scripting); Shell scripts (C, Bourne,

Bash, DOS, PowerShell); VAX/DCL; Perl for Win32 (ActiveState)

Web Administration/Development:

Complete understanding of ASP environment and HTML; XML; PHP; Strong

working knowledge of IIS and Apache; Mambo and Joomla CMS; Fully proficient

in Macromedia Ultradev, Flash, MS InterDev, and other web page authoring

tools; Experienced with coding tools such as PrimalScript

Network Technologies, Protocols, and Services:

Ethernet; FastEthernet; GigabitEthernet; Strong understanding of WAN

technologies utilizing T1, T3, OC12/48, DS0, BRI, PRI and Frame Relay;

Knowledge of Layer-2, and Layer-3 technologies; TCP/IP; SMNP; WWW; HTTP;

HTTPS; FTP; EIGRP; RIP; BGP; OSPF; SONET; HSRP; E-mail protocols such as

POP3, IMAP, SMTP, and X400; Secure communication protocols such as SSL,

IPsec, PGP, and SSH; Knowledge of 802.11x wireless technologies; VoIP;

BIND; MS Active Directory, DNS, WINS, & DHCP; TACACS/RADIUS; iSCSI;

Videoconferencing protocols such as H.323 & SIP

Languages

Fluent in Spanish

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