Technician Manager
Resume:
Joshua Seriale
**** ******* ** - *******, ** ****5
***********@*****.*** *************@*****.***
WORK EXPERIENCE
Director Of Sounds/ Help Desk Houston C.U.P. center - Houston, TX - February 1990 to Present
Provide onsite Technical support for network. Built customized computers for use in sound
system. Created a network and assigned users and permissions. Mapped drives for the use of
sharing applications and resources. Provided Help Desk support to church personnel. Required to
log all too church website. Take call for our church In Mamuo LA help members with their
computer problems go to the location and fix computers. Support of proprietary software’s
including Sap an many more application, Provide technical assistance Via, Telephone as well as
email, and remote connection. Responsible for updating knowledge base information.
Computer Technician PFI/Netsync Houston, TX- August 2013 to September
Installing computer at FBISD School making sure they have the proper software, install printer
to the networks or usb, Help FBISD analyst an seniors with tickets, Mount projector change
bulbs on projectors, write down mac address and serial number for the Analyst lead to push
software. Work at Netsync warehouse bring computer to different FBISD school locations for
drop off and connecting to network. Installation, configuration & support of desktops, laptops,
printers, scanners, software, e-mail, etc. Setup & assist desk phone and mobile phones.
Maintain list of Hardware & Software Handle antivirus & backup tools. Provide telephone and
desk-side support to users Resolve user configuration and authentication issues. Provide users
with technical guidance, advice and training.
Computer Technician/ Contractor Goodboy Enterprise SMARTECH and Associates, L.P./ Dell -
Houston, TX - February 2013 to October
Service Technician Repair Dell computers for Clients Skills: Computer Diagnostics and Repair.
Dispatch trouble tickets to the correct department if not resolvable by telephone. Environment is
window 7, Xp, Vista, MS office 2003, 2007 and 2010
Computer Technician Volt/ HP - Houston, TX - December 2012 to March 2013
Teardown computer check serial number with the SAP system, breakdown part number to
number on data sheets, use tracker to send CTO's an exception sheets. Email dekit for CTO's
sheets. Use RF scanner to check scan computer boxes, and parts
Experience and Skills: Applied job skills and company policies to complete a wide range of
tasks. Knowledge of HP documents such as BOM, SAP, EDB & other online databases
Monitored Inventory and used computerized system to verify and pull inventory Understand
parts needed for orders and obtain through HP system Provide alternative solutions for out of
stock or discontinued parts to program personnel in expedient manner Perform daily duties and
responsibilities as a member of the product line Experience in manufacturing Assembling,
Building, Inventory Control, Shipping and Receiving. We Build Shell to ship out 3Bar Servers,
Send out Parts in a Shell environment
Transporter/ Supervisor Methodist Hospital - Houston, TX - January 2011 to March 2012
Transport patients from there room to test sites Help Nurse's, PCA's and other Transport patient
in an out bed. Recorded patients information onto log for test site log *Help patients to the cars.
Assist Manager with Morgue Patients Help Nurse with CPR as needed.
EDUCATION
Computer Science University Of Houston Down Town - Houston, TX 2009 to Present
SKILLS
TWIC Card
CERTIFICATIONS
CPR February 2011 to February 2015
Dell Computer Repairs Certifications
Dell Certified Technician Computer Repairs
ADDITIONAL INFORMATION
Apprentice License August 2017
TWIC CARD expire 2017
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