Customer Service High School
Resume:
Martin Islas
La Mesa, CA 91942 US
Mobile: 760-***-****
Email: **********@*****.***
Availability Job Type: Permanent, Temporary
: Work Schedule: Full-Time, Part-Time
Work Strategic Resources Inc.
Experience: Mclean, VA United States
08/2010 - 12/2010
Hours per week: 40
Administrative Clerk-
Established, maintained, adjusted or closed pay
accounts to adequately compensate service members.
Reviewed a variety of pay documents determining
entitlements and amounts. Processed a wide variety of
pay entitlement actions which start, stop and adjust
payments made to military service members.
Reviewed source, substantiating and supporting pay
authorization documents to ensure completeness,
propriety, authentication, accuracy, and compliance
with applicable regulations, policies and precedents.
Determined entitlement to pay and allowance or if
necessary, whether collection is required.
Entered pay transactions into the organizations
automated military pay system.
Reviewed rejects, management notices and recycles.
Researched the transaction and made corrective action
when required.
Received and verified documents from support units
and other activities.
Researched Master Military Pay Account (MMPA).
Contacted PAC clerk or customer on certain
transactions before making input into automated
system.
Provided over the counter personal services to
military members, providing one-on-one assistance as
needed.
Explained standard pay entitlements, answers
inquiries regarding new accounts. Explained pay
entitlements and provision during in and out
processing. Assisted service members in establishing
or changing pay options.
Have knowledge of standardized military pay rules,
regulations, laws, procedures or operations to
determine, process, and explain standard military pay
actions taken in regard to service members pay
accounts.
Have knowledge of the coding procedures and
requirements for each document in an automated pay
system used in entering, reviewing, or changing
information in an individual's pay account.
U.S. Army
Fort Bragg, NC United States
08/2006 - 08/2010
Hours per week: 60
Financial Management Technician
August 2009 - July 2010, Military Pay Technician, US
Army
Performed comprehensive reviews of financial issues
such as allowances, special incentive pays, and debt
collection.
Examined Military Pay documents turned into the
receiving and processing section for completeness and
accuracy.
Researched customers Master Military Account (MMPA)
from the Defense Joint Military Pay System (DJMS) to
verify or correct transactions.
Reviewed transactions rejected by the automated pay
system to determine the reason for rejection and made
corrections in the automated pay system.
Provided counter customer services to military
members as needed.
April 2008- July 2009, Cashier, US Army (Deployed)
Received and disbursed over 2,000,000 dollars in
United States and Foreign Currency while in a hostile
environment with no loss of funds.
Carried out countless missions throughout Afghanistan
providing customer service while distributing casual
pays and cashing personal checks.
Issued Eagle Cash Cards which was related to the
Federal Reserve Bank of Boston, inputted all cashier
operations and closed out business on a daily basis.
January 2007- March 2008, Processing Technician
Processed complex and high priority military pay
documents, researched service members MMPA on DJMS
and made inputs on the automated pay system.
Examined reject reports to ensure adjustments and
transactions were correctly completed and reflected
on the service member's MMPA.
Education: Devry University San Diego, CA United States
Some College Coursework Completed 07/2011-Present
Major- Technical Management with Concentration in
Accounting
Credits Earned: 61 Semester hours
Devry University Raleigh/ Durham, NC United States
Some College Coursework Completed 12/2010
Brawley Union High School Brawley, CA United States
High School or equivalent 08/2006
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