Customer Service Specialist

Stacee Lavalais

**********@*****.***

**** ******* ***. ****: 318-***-****

Garden Grove, CA 92841

Seeking a full time position that will utilize my outstanding communication skills and years of experience in

customer service.

Areas of Expertise

Customer Service excellence AS400 Amiable team player

Multi tasking Problem solving Exercising discretion

Data Entry

Great comprehension Attention to detail

Professional Experience

11/12 to 09/13

Temp Agency Orange County, CA

Call Center

Outsource Customer Service Agent

I worked closely with outside teams to understand the inner workings of the organization to ensure seamless delivery.

• Meeting business goals on various accounts through inbound, outbound, and email inquiries.

• Obtained, verified, and submitted time sensitive information to clients.

Rue 21 Shreveport, LA 09/11 to 08/12

Retail Department Manager

Assistant Manager

Promoted to department manager position to control shrink, merchandise, and supervise customer service reps and cashiers.

Create an environment that customers enjoy, while motivating employees to deliver friendly, fast, and efficient service.

• Providing amazing customer service, while leading the associates in the direction of excellence.

• Drive and maximize store sales to achieve goals.

• Making sure that my department was up to par, according to company standards and policies.

Aeropostale Shreveport, LA 7/09 to 9/11

Retail Operations Manager

Assistant Manager

Due to my excellent service I was promoted from sales associate, to sales lead, to assistant manager.

• Providing the highest customer service standards while maintaining a professional demeanor and personal

presentation at all times.

• Assisting in overall store operations, maintaining inventory levels, instructing staff and customers on current

marketing promotions.

US Support Shreveport, LA 6/07 to 6/09

Call Center (Sprint) Rep

Billing/Technical Support Agent

I was able to advance from the billing department to the technical support department.

• Debt Collection

• Answering account/billing inquiries

• Payments

• Issue Resolve

Education

Southern University Shreveport, LA 1/07 to 8/07

25 credits

Peabody Magnet High School Alexandria, LA 5/01 to 8/04

High School Diploma

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