Customer Service Representative

Esteban Ramos

Computer Technician

***** ******** **, ********* * - Lutz, FL 33558

********@*****.*** - 201-***-****

A+ Certified Tech seeking a responsible and exciting tech position. To provide and implement strong computer

skills. Adding my other experiences I have gained substantial knowledge In the IT field.

WORK EXPERIENCE

Technical Support Specialist

EON Systems - Clearwater, FL - October 2012 to Present

Currently employed as tech support to provide technical assistance to clients using the billing software provided

by EON Systems. Hardware related applications are also a part of the work that is rendered in EON Systems

Company was Nominated as one of the finalist for IT Dream team in the Clearwater area.

General Assistant

National Mechanical - Newark, NJ - 2009 to May 2012

Responsible for inventory, while transferring into new job sites.

Manage the utilization of space when inventory was to be stored.

Be able to meet customer's orders on time, efficiently. Respond to their concerns in a well timed matter.

Computer Tech/Salesmen

Staples Inc - Wayne, NJ - 2009 to 2009

Provide in-store and on-site solutions for PC repair, PC upgrades, home and office networking setup and tips.

Providing and maintaining appropriate levels of gross profit. Balancing hardware losses (PCs) by attaching

software and other items that increase margin.

Take customer satisfaction into a higher level.

Strict paper work responsibilities

Customer Service Representative

ADMeyers - Newark, NJ - 2009 to 2009

Learned to recognize basic styles of customer behavior and simultaneously determining how to adapt to each

style to create positive "chemistry".

Manage difficult buyer behavior.

Understood the need to be a good listener and its significance in effective communication.

General Assistant

MG Heating & Cooling - Elizabeth, NJ - 2008 to 2009

Perform basic installations of HVAC systems.

Responsible for maintaining customer satisfaction at high level and be able to hold on to new customers/

accounts.

Increase efficiency by learning new techniques and learning to maneuver new tools.

EDUCATION

Computer Science

Union County College - Crangford, NJ

January 2012

SKILLS

PC System Troubleshooting and Networking, All Windows Operating Systems. Networking Software: Microsoft

Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Access, MS Excel, MS FrontPage, MS

Project, MS Visio, MS SiteServer, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop,

Adobe Illustrator. Ac

ADDITIONAL INFORMATION

A+ Certified with the latest objectives.

Contact this candidate