Project Manager Customer Service

****

Edgewater Ln

Hoschton, GA

*****

Cell: 770-***-****

Email: ***********@*****.***

Thomas J. Bolton

Objective

Accomplished and integrity-driven professional offering over 13

years of success on both the audiovisual and home automation.

Demonstrates strong concentration and enormous success in audio

video and technical direction for networking, home automation,

and theater. Recognized as a savvy leader with strengths in

programing, troubleshooting, problem solving, and final costumer

support. Ability to interconnect and operate complex

audio/visual systems integrated with home automation, TVs,

projectors, screens, Control4, and Network cameras, dvr, nvr.

Praised for prudently managing human and technical resources. I

am not afraid to delve into new and unfamiliar projects.

Experience

2013-Present

Project Manager I-Homes Atlanta

. Assisted director and planned execution of all new

equipment's in facility, initiated uses of various

conferencing technologies.

. Developed, configured and installed various audio video,

Network, and Automation supports for all office and resolved

all infrastructure problems.

. Maintained and provided support to all presentation problems.

. Supervised proper functioning of all audio and video

equipment's and ensured preventative and corrective

maintenance on same.

. Coordinated with various vendors for materials and maintained

good relations.

. Administered day to day working of projects and ensured work

according to schedule.

. Strong computer skills

. Program and service Control 4

2010- 2013

Senior Service Specialist Summit Systems, Inc.

Buford, GA

. EVAV Extron Certified, trained technician to install and

program

. Intro to Crestron programing Certified

. Proven Profound Service

. Managed schedule and anticipated all materials required for

service calls

. Utilized extraordinary customer relation skills

. Coordinated teams of technicians for multiple jobs and

multiple systems

2009 - 2010

Lead Installer Digital Interiors Alpharetta, GA

. Provide low voltage integration for High End Residential,

and Commercial projects

. Installed Control 4, Card Access Control Systems, Russound

CAV systems, Crestron, CCTV security cameras, DSC security,

. Delivered proficiency with programming of several control

systems including Control 4, and Universal Home Theater

Series remotes, Russound systems

. Automated security, lighting, audio, video, HVAC, and

touch panel control

2005 - 2009 ADS Technologies

Metro Atlanta, GA

Lead Installer

. Certified trained technician to install and program Control

4 and Nuvo control systems.

. Delivered proficiency with programming of several control

systems including Niles Intelicontrol, Phillip's Pronto,

and Universal Home Theater Series remotes

. Managed multi-thousand dollar jobs

. Managed schedule and anticipated all materials required for

service calls

. Developed extraordinary customer relation skills

. Responsible for collecting payments upon completion of

work, improving cash flow

2004 - 2005 Sensory Solutions

Marietta, GA

Assistant Service Manager

. Delivered proficiency with programming of several control

systems including Niles Intelicontrol, Phillip's Pronto,

and Universal Home Theater Series remotes

. Managed schedule and anticipated all materials required for

service calls

. Developed extraordinary customer relation skills

. Responsible for collecting payments upon completion of

work, improving cash flow

2003 - 2004 Technology General Contractors

Alpharetta, GA

Technical Team Leader

. Provide low voltage integration for high end residential

projects

. Coordinated teams of technicians for multiple jobs and

multiple systems

. Delivered positive customer service with prestigious

clientele

. Automated security, lighting, audio, video, HVAC, and touch

panel control

Technical Education Extron EVAV Certification

2012

Crestron Intro to

Crestron programing 2011

Info Comm Essentials of

AV Technology 2010

Control 4 Certification at Control 4 Corporate HQ, Utah

2006

Nuvo Online training class 2005

Elan University Certification-System 6, Z Series, HD

Series 2004

Cedia Member 2004

Crestron Professional Installation Certification

2003

Sound Advance Invisible Speaker Certification Program,

SA2 2002

Education 1995 Berkmar High School, Lilburn, GA

2010 Lanier Technology College

Skills Trainable, positive attitude, trustworthy, technically versed,

quick learner, loyal employee, motivated to improve,

customer relations expert[pic]

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