Support Engineer
Resume:
Scott Safford
Toledo, OH ***14
********@*****.***
Goals
To utilize my fifteen years experience in Information Technology to improve
the overall work flow and performance of my employers servers, network and
systems. To learn and grow both as a person and as an Information
Technology professional.
Experience
2013 Currently Employed Oregon, OH
Network Administrator
Support 54 Windows Servers ( 2000, 2003, 2008, 2012 )
Support 300+ workstations and laptops
Maintain Backups
Support VMWare environment
Support several remote sites over a diverse geographic location
On-call rotation
Provide users with support
Support archiving of e-mail
Support Exchange 2010 environment
Support DNS, AD and GPO's domain wide
Documentation and record keeping
Responsible for software licensing (Microsoft, Adobe and AutoCad)
Support 40 TB NextGen SAN over iscsi backbone
2011 - 2013 The DS Brown Company North Baltimore, OH
IT Support
My responsibilities include maintaining the network, servers and
workstations. To provide end users with support thru our helpdesk. Provide
assistance to the factory systems including the databases they run on.
- Duties / Equipment Supported:
Support Windows Servers ( 2000, 2003, 2008 )
Maintain company Citrix XenApp environment
Assist the IT Manager with Backups using Backupexec
Maintain the network infrastructure (Cabling, switches and WAP)
Support 140+ workstations and laptops running Windows OS
Support marketing Apples computers
Support users cell phones
Maintain the BES Server
Project management roll
On-call rotation
Provide users with support
Support plant operations, keeping critical system in the plant running
Support the Phone System
Support the camera system for security
Email archiving using Barracuda products
Webfiltering using Barracuda products
2005 to 2011 Midwest Tape, LLC Holland, Ohio
System and Network Administrator
My primary responsibility it to be the final level of support for our
technicians, handle day to day support of all systems and servers and
maintain our Help Desk .
Duties:
Network Administration
HP Proliant Servers
VMWare Vsphere hosting 15 virtual servers running Server 2003 and 2008
LAN Support (IP ranges, DNS, DHCP Scope, Active Directory, Switches)
WAN Support (T3, Router, Firewall and spam filter)
Server Hardware Support
20 TB of storage in a HP Lefthand SAN
Backups of servers
- Desktop and Laptop Administration
HP Workstations (over 160)
HP Laptops (over 20)
HP Thin clients (for warehouse systems)
Hardware Support
- Internet Filtering (Websense)
- Software licensing (Volume licensing)
- Purchasing (bidding and acquiring)
- Windows Update (WSUS)
- Project Management
- Desktop Authority to deploy software remotely and to remotely access
and support systems
- Anti-Virus (ESET NOD 32)
- Help Desk Supervision
- Warehouse systems (UPS / Fedex Shipping, barcode scanners, label
printers, laser, dot-matrix and high speed line printers)
2010 Critical Business Analysis Perrysburgh,
OH
Contract Customer
Duties:
- Virtualize laptops to allow multiple desktops for sales staff and
trainers
- Update laptops with new hard drives and memory
- Create master image for deployment and test deployment
- Augment IT staff and provide training and direction for project
2010 Leagueboss.com Perrysburgh, OH
Contract Customer
- Provide support for customers
- Provide any needed software and hardware support for systems hosting
website
- Provide support as needed
2003 to 2005 The Answer Factory Bowling Green,
OH
Service Engineer
Duties:
- Lead technical staff member
- Supported several customers systems and servers (in shop and on-site)
- Printer repair (HP and Epson)
- Designed LAN's for clients and installed them
- Supported Apple Computers
- Managed shop and employees as needed
2003 to 2005 Solvay Automotive Adrian, MI
Contract Employment, Network Support
Duties:
- Managed internal network, Servers and Phone System
- Maintained backup schedule
- Provided support to office and plant systems
- Supported Zebra printers
- Maintained backup on all servers
- Maintained Server farm of over five servers and 150 users running
Novell and Windows 2000 Server
Other Contract Assignments:
2003-2004 Owens Corning (contract) Toledo, OH
-Implemented change from Lotus Notes to Exchange Server and Outlook
-Provided end user support
2003-2005 Hickory Farms (Temp) Maumee, OH
-Provided support for over 400 kiosks during Christmas
-Repaired broken POS systems, receipt printers and cash drawers
-Support remote employees repairs of POS systems
2001-2004 Tailored Management (contract) Toledo, OH
-Provided 24/7 on-site IT step-in support
-Repaired systems, maintained servers and office Applications
Education
1995 to 1997 The Art Institute of Pittsburgh Pittsburgh, PA
Computer Animation and Multimedia
2006 to 2007 Stautzenberger College Toledo, OH
Network Technology
Certifications:
Microsoft Certified Technology Specialist
Microsoft Certified Professional
Tests Taken and passed:
TS: Configuring Microsoft Windows Vista Client
Managing and Maintaining a Microsoft Windows Server 2003 Environment
Installing, Configuring, and Administering Microsoft Windows XP
Professional
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