Customer Service Representative

Location:

Posted:

November 26, 2012

*******.*******@*****.***

Jockene Dillard

Objective

To obtain a professional position where I can utilize my skills as a

Certified Customer Service Professional with opportunity to move into

a management position. Be a team player, share emphasis on company

knowledge, products, and procedures. Show my expertise as an

Administrative and Clerical Assistant. With more than six years in

General Office principles, practices, and procedures.

Experience

9/08-02/09 Regional Transit Authority Chicago, IL

Customer Service Representative / Dispatcher

Answered phones and responded to customers requests

Identified and resolved customers issues using Trapeze software

Mailed out schedules and city route information per customers request

07/08-09/08 George S. May Park Ridge, IL

Business Development Representative

Outbound business to business calling

Set appointments for Field Service Representatives

Represented and gave introductions of programs offered for Management

Consulting

2008-2009 Food Team / KSM Staffing Chicago, IL

Banquet Server

Various On - Call positions ranging from line prep cook, cashier, and

housekeeping

Worked closely with Catering and Convention Services Staff

Deli, counters person served 200 + people

2000-2001 Information Resources Inc Chicago, IL

Market Researcher

Handled 50 to 100 + in / outbound calls daily

Resolved Customer inquiries and Complaints

Application processing via computer and Telephone to be a participant

in a Panelist program

Education

01/07-05/07 Computer Systems Institute Chicago, IL

Certified Customer Service Professionalism

Microsoft Office 2003 / 2007 programs

References

References are available on request.