Management Manager
Resume:
Carol King
Franklin, MA 02038
Home Phone, 508-***-****
Cell Phone 508-***-****.
Email: ******@*******.***
Summary
Professional with over 20 years of experience in data processing, customer
service and administrative support, including supervisory experience.
Significant accomplishments in data analysis, process improvements and
creating efficiencies. Recognized by management for integrity, accuracy,
maintaining highest standards of compliance, ability to use creativity and
innovation to generate effective solutions.. Highly collaborative, detailed
oriented, ability to learn quickly, multi-task and handle projects with
minimal supervision.
Professional Experience
Putnam Investments
Andover, MA 01810
1996-2012
A Leading Mutual Fund Company with over $121 billion in assets under
management and 5 million shareholders. 195, 401(k) plans, 110 institutional
clients.
Offices in Boston London, Frankfurt, Amsterdam, Tokyo, Sydney and
Singapore.
Investigated and researched complex claims and actively handled cases until
fully resolved. Known for resolving cases within or less than compliance
standards.
Processed client, and financial advisor requests via phone, fax and US
mail.
Consistently exceeded department standards for quality and productivity.
Effectively handled 8-10 call per hour.
Resolved client request using one point of service model, offered
additional solutions so resolve and expedite requests more efficiently,
reducing company risk and liability.
Participated on special projects assigned by management.
Leadership among peers and regularly identified areas of opportunities to
improve the client experience, team and/or department.
Recognized by supervisor and management as a resource/subject matter
expert.
Proactively communicated and escalated client issues when appropriate to
management with regard to the clients concerns, quality issues or
departmental needs, doing so with the proper sense of urgency and proposed
solutions.
Received numerous awards for perfect attendance, processing and quality
that exceeded department standards.
Computer Software Shills
Windows 95/98/2000/XP, iMac, Mac OS, OSX. Microsoft Word, PowerPoint, Lotus
Notes, Mindalign(internal messaging software), DST TA2000.
Professional and academic credentials have been enhanced with additional
training in,
Business Writing Problem Solving Time
Management
Telephone skills Communicating
Retirement plans
References of Carol King.
Tom Barry, Receiving Manager
Bass Pro Shops
1 Bass Pro Drive
Foxborough, MA 02035
216-2000
*******@*******.***
Relationship to applicant: Former Supervisor
Heidi Babb, Team Coordinator
Putnam Investments
7 Shattuck Road
Andover, MA 01810
Relationship to applicant: Former Team Leader.
Contact this candidate