Training Team Leader

Andre Arthur

**** ********** **** *****, ** ***** 301-***-**** ********@*****.***

Education & Certifications

University of Maryland Eastern Shore

Bachelor of Science, English, 2008

Professional Profile

Strong ability to identify customer needs related to products and services.

Highly resourceful and positive team leader with ability to negotiate with clients and

resolve problems.

Exceptional communication, interpersonal skills and easily develop rapport with peers

and clients.

Professional Experience

Maryland State Department of Education

Vocational Rehabilitation Specialist (2011-

Present)

Coordinate, recruit and fund employment services for persons with mental and/or

physical disabilities.

Interview individual clients regarding previous education and employment and their

present vocational interests and aspirations; formulate individual rehabilitation

programs; and assist clients with selecting programs for future employment.

Assist clients with adjusting to job placements; conduct periodic follow-up to determine

progress; and recommend progressive placement and/or formal training as indicated.

Analyze a variety of jobs to determine specific skills, physical requirements, and other

worker characteristics necessary for effective vocational placement.

Train lower-level staff and/or graduate students in vocational counseling techniques.

The Arc of District of Columbia Employment Service

Employment Consultant (2009-2011)

Assisted clients in obtaining and maintaining individual employment and/or training

goals

Provided intensive training at the job-site including systematic instruction on job

requirements as well as work-related and social skills.

Identified job openings in the community including customized employment

opportunities that match the individuals' preferences and abilities.

Interviewed clients and evaluates work history and education for employment

opportunities.

Developed and implemented lesson plans and utilize various methods to instruct

individuals in employment skills improvement.

Informed, educated, and coached clients about the options available in meeting

individual employment goals and training needs.

Computer Skills

Proficient in Microsoft, Outlook, Excel, Power Point, Access, People Soft, Word Perfect.

References available upon request

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