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Manager Customer Service

Location:
Ingleside, IL
Posted:
November 23, 2012

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Resume:

Jim Bobek

***** * ***** ***

Ingleside, IL *****

847-***-****

ab8zna@r.postjobfree.com

Operations Manager/Supervisor

I am a career motivated individual looking to utilize effective

communication skills to achieve results oriented goals. Effective in

managing change while maintaining a positive environment and

workforce. A versatile, organized, motivational team member who

works well under pressure and learns quickly.

Key skills include:

Warehouse Operations Management

Motivated Operational Supervisors

Established SOP Guidelines

Managed Inventory Control and Order Selection Functions

Developed Warehouse Certification Programs

EXPERIENCE

Fidelitone Logistics, Wauconda, IL. 1981-

2011

Facility Manager

Managed all operational departments

Key member of WMS installation team

Implemented Labor Management System

Reduced Operations Costs (18%) through increased warehouse efficiencies and

reduction in workforce

Managed 196,000 SKU's to a 2% physical variance

Relocated company without impacting customer service levels

Certified and Trained Machine Operators.

Warehouse Supervisor

Oversaw the production and performance of 30 order pickers and 6 fork lift

operators

Held team accountable to company production standards

Hired, trained, evaluated and terminated staff using disciplinary models

Scheduled delivery appointments for inbound freight carriers

Maintained productivity & attendance records on a daily basis

Added 20,000 SKU's to prepare for new customer business while maintaining

current productivity

Supervised picking, packing, shipping, put away and floater staff for 25

years.

Optimized pick/pack and replenishment process by reorganizing product

placement

Orchestrated the receipt, packing and distribution of custom promotional

kits

Maintained personnel vacation schedules to minimize impact to operational

functions

Performed time studies and hands on training for LMS system

Coached and mentored employees to achieve higher production levels

Utilized Labor Management Reports to identify areas in need of improvement

EDUCATION / TRAINING/ CERTIFICATION/ ADDITIONAL SKILLS

Forklift Certification

Completion of NIBA training classes.

Crestcom Manager Conferences.

Rockhurst College Management Training.

Certified Fork Lift Trainer

Computer Training

Skill Path Seminar Participation.

Supervisory Skills: Essential skills of leaders

Supervisory Skills: Essential skills of communication

Supervisory Skills: Delegating/ Job coaching

Time Management: Making the most of your time

Warehouse Safety

Other Management Webinars

References available upon request



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