Customer Service Loss Prevention

**** ****** ****, ** ***** 267-***-****

Bensalem, PA 19020 E-mail

************@***.***

Mark A. Guan

Employment: 2011 - Present CTS/Bed Bath & Beyond

Loss Prevention Officer

. Responsible for employee safety and security, plant

physical security

and site access control.

. Responsible for loss prevention and new hire safety

training.

. Give PowerPoint training presentations to new hires.

2006 - 2011 Allied Barton Security Services, Willow

Grove, PA

Assistant Director

. Provide a high profile present

. Monitor the facility to prevent loss and to ensure the

full protection of the staff, sales associates and

customers.

. Operate surveillance systems

. Write informative reports to update management on all

security matters

. Trained new officers

. Assist with crowd control situations

. Generated associates work schedules

. Wrote new hire training manuals

2005 - 2006 AFG Glass and Insulation, Quakertown, PA

. Experienced in the production of patio doors and windows

2002 - 2005 Seafood America Enterprises, Warminster,

PA

Production Manager

. Responsible for all aspects of seafood production.

2001 - 2002 Home Depot, Vancouver, WA

. Part-time Sales Associate, Lumber Department

. Customer Service

. Forklift Operator and machine Operator

2001 - 2002 Pinkerton Security, Vancouver, WA

. Security/loss prevention at Linair Productions.

. Monitored facility for employee safety and security.

. Plant physical security and site access control

. In charge of loss prevention

1996 - 2001 School Specialty Company, Portland, OR

. Manufactured school team items

. Shipping and Receiving

. Order preparation

1992 - 1996 Veteran's Hospital, Portland, OR

Shift Lead Medical Secretary

. Transcription of physician's orders, admissions and

discharge of patients

1990- - 1992 U.S. Bureau of Land Management,

Portland, OR

Materials Handler

. Performed all aspects of warehouse operations

1988 - 1990 Pinkerton Security, San Francisco, CA

Security Associate

. Assigned to Levi Strauss Company

. Responsible for employee security and personnel safety

. Plant physical security and site access control

. In charge of loss prevention

. Supervised three employees

. Awarded Letter of Commendation for outstanding work

performance

1981 - 1985 U.S. Navy

. Assigned to the USS Nimitz

. Participated as a member of the Multinational Peace

Keeping Force in Beirut and Grenada

. Awarded the Marine/Navy Expeditionary Medal

1985 - 1988 U.S. Marines

. Was a member of the Presidential Honor Guard in

Washington, DC under President Ronald Reagan.

. Various security details at the White House, Pentagon

and various military installations.

. Awarded various letters of commendations.

Education: 2005 - 2007 Lehigh Valley College, Criminal Justice

1981 Diploma, Spring-Ford High School, Royersford,

PA

Accreditations: Certified in the use of handcuffs and pepper foam.

Certified in First Aid, CPR and the use of AED.

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