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Customer Service Office

Location:
Buffalo Grove, IL
Posted:
November 28, 2012

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Resume:

*** **** ****. ******* *****, IL *****

Phone: 847-***-**** ( Cell: 224-***-**** ( e-mail: ab8z39@r.postjobfree.com

Olga Hodorski

OBJECTIVE

Seeking a challenging position in the area of Logistics with potential for

professional growth

EXECUTIVE SUMMARY

. 14 years of substantial experience in freight forwarding and cargo

release from customs

. Knowledge of import documentation and test tracking with forwarding

and shipping companies.

. Knowledge in the field of customs brokerage and import laws.

. Hands on experience dealing with overseas agents, customer quotation

and invoicing.

. Extensive experience in working with government agencies such as

Customs, the Ministry of Health, Agriculture and Institute of

Standards.

. Experience in maintenance of accurate records and management of office

correspondence.

. Excellent interpersonal skills, Strong work ethic, with varied

interests and great general knowledge,

. 3 years of leadership and mentoring experience

. Strong self-starter excellent learning abilities and communication

skills

SKILLS

. Proficient in Microsoft Office Suite (Word, Excel, Outlook),

Unifreight, Amital, Argus.

. Fluent in Russian and Hebrew

PROFESSIONAL AND BUSINESS EXPERIENCE

ORIAN Ltd. / Schenker Lod, Israel

ORIAN, as part of the DB SCHENKER Logistics Group, is at the forefront of

the forwarding industry in Israel and around the world.

ORIAN is considered the largest company in the field in terms of the scope

of its activity.

The company specializes in the field of customs brokerage, and assists our

customers in solving problems vis- -vis customs and various authorities.

November 2006 - Present

Freight forwarder / Import Department

. Communicate effectively with carriers and overseas agents and

internal/external customers via phone and email.

. Take booking requests and export customer service calls throughout the

day.

. Make sure we have current buying/selling rates set up for every import

shipment we handle before making necessary bookings.

. Send pre-alerts. Request documents from shipper as required, this

includes the power of attorney, commercial invoice, packing list and

SLI.

. Proactively notify customers of any delays regarding arrival or

delivery of their cargo. Additional billing and notification as

required.

. May be responsible for special shipment involving perishables (live

sea urchins, cherries, etc.) and/or be in charge of special accounts.

. Insure that files are closed in a timely manner.

AMIT / PANALPINA Lod, Israel

AMIT is one of Israel's leading logistics groups.

AMIT operates branches in all ports in Israel and employs over 220

professionals that ensure personal, dependable and proactive service to its

customers.

AMIT is the exclusive agent of the PANALPINA group in Israel for over 50

years.

PANALPINA is a Swiss based logistics leader, headquartered in Basel, spread

over 500 offices in 80 countries with over 15,000 employees.

October 2001 - November 2006

Customs Broker / Customer Service

. Entered, processed, monitored and coordinated import shipments.

. Worked closely with vendors, ocean carriers / freight forwarders,

Customs and trucking companies.

. Prepared all customs documentation and resolved possible issues with

Customs.

. Coordinated Customs duties and payments.

. Scheduled and coordinated deliveries.

. Maintained a good file flow system for all shipments.

. Prepared monthly, weekly, and daily reports.

. Processed and entered the received purchase orders in the system.

Elishar Tel-Aviv, Israel

Customs Broker & Forwarding Services

November 1997 - October 2001

Customs Clearance Agent / Customer Service

. Prepared all customs documentation and resolved possible issues with

Customs.

Coordinated Customs duties and payments.

. Worked with overseas agents.

. Prepared customer quotes and invoices.

. Worked with government agencies such as Customs, the Ministry of

Health, Agriculture and Institute of Standards.

. Maintained accurate records and managed office correspondence

EDUCATION & TRAINING

Certified Professional in Import and Export, Israel Customs Service

State University of Tambov

Tambov, Russia

Graduated in 1996

B.A. Degree in Linguistics

REFERENCES

Available upon request



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