Technical Skills

. Windows NT

. Windows XP Standard

. Windows XP Professional

. Windows Server 2003 Standard

. Windows Server 2003 Enterprise

. Windows Server 2008

Software:

. Microsoft Office 2003 and 2007

. Symantec Antivirus 10.1.4.4000

. GroupWise 7.0.1

. Adobe Reader 8.0

. Nero 6 DVD Imaging Burning Software

. Microsoft Excel 2003 and 2007

. Novell Zenworks 6.5

. Remedy Mid Tier 6.3

. Symantec Ghost Imaging Software

Hardware:

. Dell Power edge 2850

. Cisco Aironet 1200 Wireless Access Point

. Lexmark Printers

. Dell Optiplex Desktop 270,280,645, and 745

. Dell PowerEdge 1650 Server

. Dell latitude 610 Laptop

. Hp Scan jet 5590 Scanner

. Linksys Wireless routers

Experience

Keystone Automotive

Jan. 2010 to July 2012

IT Helpdesk

. Reset system passwords

. Unlock windows passwords in AD

. Setup new users on the in house software called Prelude system

. Work out of a Track it Ticket System

. Uses an Agent Desktop phone system to take incoming calls

. Rebuild profiles on the Citrix Servers

. Rebuild RF guns with the latest image

. Add PCs to the Active Directory windows 2008 servers.

. Add printers to the Printer Server Farm

. Use DameWare Remote Client to troubleshoot remote users computers

. Add new users to the Exchange email servers

. Troubleshoot software and hardware applications on windows xp and

windows 7

. Add new computers to the correct OU group

. Troubleshoot hp thinclients and Neoware

. Troubleshoot the lastest Socket handheld sumo. That run the lastest

windows mobile softeware

Healthways Systems Aug. 2009 to

Dec. 2009

EUS Support

. Provide user support on computer software and hardware

. Work from a Remedy ticketing software

. Install software and hardware in a timely fashion

. Problem solve issues dealing with printers

. Setup new users in a Windows 2003 server domain.

. Develop images for the departments within Healthways Systems

Verizon Wireless March 2009 to

Aug. 2009

Financial Services Representative

. Provides support to the existing customer base to responsible for

collections on pass due accounts

. Explaining products and services

. Responsible for gaining and maintaining complete knowledge of

Verizon's wireless and data products.

Department of Children's Services Office of Information Systems Sept.

2005 to Jan. 2009

Systems Information Specialist

. Evaluates new software for use across the State of Tennessee and used

in Case Management support.

. Evaluate existing and new hardware platforms, which will be deployed

into the State IT environments of 4500 as it becomes new standard.

. Maintains Server monitoring screens used to access over 80 Servers

handling Telecommunication, Database Application, Web Applications as

well as some SUN UNIX boxes.

. Responsible for the design and implementation of an imaging solution

that allowed all 4500 computers systems to use standard software and

driver configurations. This was deployed by multiple means including

CD, DVD, Push Technology and the implementation of Zero Touch

Technology.

. Responsible for 2nd tier Engineering support using a customized

application designed in a Remedy Data Base suite. High level support

request would be routing beyond intermediate support channels which

required extensive research and testing.

. Responsible for the installation and deployment of Windows 2003

Servers that were configured to handle multiple applications and well

as File Server and Data storage. Recently have been working with

Windows Server 2008 in preparation for the new State standard

projected to be implemented in the year 2009.

Ashley Furniture Warehouse, Shipping and Receiving Feb.

2005 to Sept. 2005

Warehouse Associate

. Customer Service support dealing with sales, delivery and basic

client questions.

. Organizing of product for daily distribution based upon invoice and

routs.

. Basic furniture assembly to insure efficient use of deliverer's time.

Education

Nashville State Community Technical College, Nashville, TN 12/2008

Applied Science in Computer Networking

References available upon request

Contact this candidate