Customer Service Manager

ANDREW MICHAUD

** ******* **, **-**-Kus, NJ, ****3, 201-***-**** ******.********@*****.***

Team Player Dependable/Accurate Detail-Oriented

Effective Manager Multi-Task Organized

SUMMARY OF QUALIFICATIONS

• A high-energy, enthusiastic and dependable individual who excels in challenging and

competitive environments

• Exceptional management and leadership skills; motivating others towards success

• Outstanding analytical, problem-solving, and troubleshooting skills; often resolving issues

before they become problematic

• Excellent communication skills, both verbal and written

S pecialties

Neuromarketing Competitive Intelligence Social Media Advertising

Behavior Targeting Systems GUI Development High-level Perceptual Learning

PROFESSIONAL EXPERIENCE

Parchem Fine & Specialty Chemicals July 2012- Oct 2012

Website Reconstruction

• Full website redesign

• Managed team comprised

of four designers & eight developers

• Implementation of new

Site analytics

• Conducted competitive

analysis

Energy & Environmental Ventures 2012-Present

Competitive Intelligence (Consulting)

Primary focus has been bringing 10X-1000X upside new green & water-conserving technologies to market

• Production of energy from unconventional oil / gas resources (e.g. heavy oil, shale gas / oil, gas

desorption from coal seams, UCG)

• Unconventional energy (e.g. overlooked heavy oil & shale gas plays, green hydrocarbon

recovery tar sands)

• Enhanced Oil Recovery (EOR)

• Clean water recovery

Zoomba Group 2009 - 2011

Chief Creative Officer

User Based Information Transformation Software (Web Morphing Technologies)

• Lead System Architect

• Developed investment contacts and presentations

• Lead market research and product positioning during stage zero research

• Utilized all assets and resources available, maximizing productivity and performance

to achieve corporate goals and objectives

• Performed a variety of accounting duties including budgeting, A/P and preparing P/L

financial statements.

Woo Lae Oak 2007 - 2009

Manager

Foh Service Manager 10M annual sales upscale Asian Fusion restaurant

• Managed staff of up to 70 employees

• Responsible for profit attainment, financial and operational planning, and payroll

• Maximized profitability by maintaining low food, bar and labor costs

• Identified alternative methods to simultaneously increase service and reduce operating costs.

• Provided superior customer service and work quality while demonstrating attention to detail,

flexibility and innovation in resolving problems.

• Possessed effective communication skills

• Trained both new and existing personnel in company customer service protocol

Education

Saint Joseph’s University, Philadelphia, PA

International Business, History

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