Customer Service Sales

Shelene Dany

*** *.*. **** ******

Miami, FL **127

Cell: 305-***-****

Phone: 305-***-****

E-mail: *******.****@*****.***

Objective

Provide to the professional community my 9 years of knowledge, skills, and

outstanding customer service experience.

Capabilities

Work well with people, highly skilled in customer service and sales,

patient, persistent, excellent organizing skills, upbeat attitude and team

player. Foreign language: Creole (Fluent).

Education

Miami-Dade College Miami, FL November

2009- Present

- Associate of Arts Degree

- Major: Hospitality Management

Rewards

- Awarded with Honors and Commended for the Service-Learning Project,

Miami Dade College December 2011

- Awarded Employee Of The Month, Doctor Diabetic Supply Company August

2011

Employment

Doctor Diabetic Supply Miami, FL November 2009-

June 2012

Position: Sales /Renewals Agent

- Outbound/Inbound sales : Placed diabetic supply orders for

new/existing patients

- Assisted customers with upgrading their glucose monitor and supplies

- Educate customers on program benefits and federal regulations

regarding prescription drugs

- Verified and update patient demographic and insurance information

- Make outbound calls to patients, physicians, and listed providers

within the network

- Process and schedule both systematic and manual orders

- Created new customer leads

- Renewing existing patients diabetic supplies

Precision Response Corporations Miami, FL October 2005

-November 2009

Position: DIRECTV Telemarketing Representative

- Answered high volume of incoming calls

- Customer Service: assisted with billing, orders, and etc.

- Technical Assistant: assisted customers with technical support

- Installation Support: placed equipment orders and assigned technician

to install Directv system

- Upgrade programming packages and up-sold sport subscriptions.

JC Penny Store Aventura, FL May 2004 - October

2005

Position: Customer Service/ Catalog Sales Representative

- Provided Customer Service

- Placed orders for customers in the Catalog Department

- Assisted customers with JC Penney credit card billing

- Signed up customers for JC Penney credit card

AMC Theatre Aventura, FL April 2003 - May

2004

Position: Cashier

- Provided outstanding customer service as a Greeter

- Cashier in concession stand

- Food preparer

- Usher - responsible for clean-up and directing customers to showrooms

Computer Skills

- Windows XP

- MS Word

- MS Excel

- MS Outlook

- MS Power Point

Summary of Qualification

- Quick learner

- Work efficiently - strong focus on completion of the task

- Great supervisory skills

- Strong communication and interpersonal skills - quickly resolve

problems and conflicts

- Professional manner

- Team player

- Motivation & Marketing Skills

References: Available upon request

Contact this candidate