Customer Service Manager

C

K

KathleenCaraballo

**** ******* ****** ● Hanover Park, IL 60133 ● 630-***-**** ● **********@*******.***

PROFESSIONAL PROFILE & KEY STRENGTHS

Highly motivated, experienced administrative professional with a strong skill set and 18+ years of

relevant full time experience seeking the opportunity to actively contribute to a professional office

environment. Key strengths and abilities include:

Office Management ● Accounts Payable/Receivable ● Customer Service ● Inventory Control

Technological/Computing Proficiency ● Highly Skilled in Microsoft Office & QuickBooks

PROFESSIONAL EXPERIENCE

Office Manager – Villa Park, Illinois

Precision Millwright & Machine, February 1999 – July 2012

• Managed accounts receivable/payable, customer invoicing, and financial quoting

• Track and restock inventory for warehouse on a regular basis

• Arranged local and long distance travel for employees and executives

General Office Assistant – Schaumburg, Illinois

Woodfield Paving, March 1996 – November 1998

• Provided exceptional customer service over the phone and in the reception area

• Generated quotes and created professional documents for a team of sales associates

• Managed invoices for all completed work orders

Purchasing Agent – Schaumburg, Illinois

Crest Lighting, June 1994 – October 1995

• Managed purchasing responsibilities for multiple custom building contractors

• Demonstrated a strong understanding of effective financial management

Travel Agent – Rolling Meadows, Illinois

Pleasure Break Vacations, January 1993 – March 1996

• Certified agent responsible for booking European vacations through American Airlines

• Effectively managed a range of tasks and travel logistics to ensure customer satisfaction

EDUCATION

College of DuPage Center for Enrepreneurship

QuickBooks Essentials Training Seminar, Completed April 2012

• Covered account set up, deposits, bill pay, logging entries, balancing accounts, generating

financial reports, and tracking and reconciling credit card accounts

Harper College Training Academy

Completed December 1992

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