Customer Service Manager

Jeoselyn Nova

* ******** *****, ********, ** ****2 914-***-**** ********@****.***

OBJECTIVE

To obtain a challenging position that will provide exposure to business operations and utilize a positive work

ethic and strong analytical skills

EDUCATION

Pace University, Lubin School of Business, Pleasantville, NY

Bachelor of Business Administration Expected Graduation: June

2015

Major: International Management GPA: 3.17

EXPERIENCE

Marshalls Mega Shoe Shop/ TJX COMPANY, Ossining, NY

Front End Coordinator June 2012-Present

Provide first-rate customer service which encourages repeat business

Oversee training of associates in daily operations and corporate policies and procedures

Source the best solutions to resolving issues for customers as well as associates

Ensure that associates are meeting company goals and objectives

Working closely with the Assistant Store Manager & Store Manager by providing feedback and new

ideas

Handle monetary transactions with accuracy

Exceed expectations on monthly goals set by management

Cashier/Sales Associate January 2012- June 2012

Provided superior customer service through strong product knowledge

Providing a pleasant shopping experience at checkout

Four Seasons/ C-town, Ossining, NY

Cashier/Customer Service Desk Representative February 2008- May 2011

Worked in customer service desk handling large amounts of cash and ensuring a balanced register

Provided excellent customer service and worked to make sure that operations ran smoothly

Addressed issues and provided effective solutions

SKILLS

Fluent Spanish and Conversational Italian

Well-versed in Microsoft Word, Excel, PowerPoint and Outlook

Familiar with JavaScript and HTML for business web site creation

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