Customer Service Security
Resume:
Lissette Flores
P.O BOX ***** Chicago, Illinois *0634
*********@*****.***
OBJECTIVE
Air cargo agent with almost five years work experience, would like to work for well-known cargo company, where I can
use my knowledge and skills.
WORK EXPERIENCE:
Air Cargo Agent
Menzies Aviation Inc.
April, 2010 To 2011
Air Cargo Agent/ DGS
Swissport USA Inc.
June, 2006 To 2010
ROLES AND RESPONSIBILITIES:
• Capture cargo data and transfer it into computer
• Notify consignees and shippers of any problems (notify of arrival dates of shipment, customs clearance
requirements and tonnage shipment)
• Process manifests (paperwork) for all freight. Verify manifests correctly reflect materials received and shipped
• Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff
groups, using a tariff coding system
• Estimate freight or postal rates, and record shipment costs and weights
• Ensure documentation compliance to FAA and U.S. Customs standards
• Acceptance of Dangerous Goods (hazmat), Receiving Dock, Front Counter (customer service) of Animals and
Human Remains, and Exports Departments (International flights)
• Provide customer counter service for delivery and pick-up of material
• Respond to queries on tracings and bookings
• Prepare and process all necessary documentation for cargo received and shipped
• Make cash transactions, collect payments from customers for freight prior to release
• Authorizes final approval for cargo release (examines manifest, bills of lading and air waybill to determine work
procedures)
• Recognizes dangerous goods upon receiving
PROFESSIONAL H ISTORY:
Package handler/pre loader
UPS 2012-
Present
Rgis Inventory Taker
2011-Present
Menzies Aviation Cargo Office Agent
2010-2011
Swissport Cargo Services, Inc. Cargo Office Agent/ DGS 2006-2010
Jewel Seafood Handler / Wrapper 2002-2006
IFPC Worldwide, Inc. Supervisor Security 2003-2006
BGK Security Services Security Officer 2003-2003
Diamond Detective Inc. Security Supervisor 1997-2002
E D UCAT IO N:
National Latino Education I nstitute Chicago, I L
2012
Computer T raining
Northeastern I ll inois University B achelor s of Arts & Sciences (Crimina l
J ustice) 2009
REFERENCES UPON REQUEST
Contact this candidate