Sales Customer Service

GREGG G. GRIGAS

***** *** **** ****

Deer Park, IL 60010

Home: 847-***-**** Cell: 630-***-****

Email: *********@***.***

SUMMARY OF QUALIFICATIONS

Strong financial management background, including: credit, accounts

receivable, collections, and reconciliation management.

Self-disciplined professional able to work in an environment where

higher standards of performance are expected and achieved.

Ability to support and accomplish operational and organizational

objectives; complete special projects; respond to inquiries; work with

and/or direct various departments within an organization, and develop

management information tools.

. Excellent multi-tasking skills; prioritizes and performs a variety of

concurrent tasks with minimal direction; exceptional work ethic; uses

time productively, maximizes efficiency, and meets challenging work

goals.

EMPLOYMENT

APP PHARMACEUTICALS, Schaumburg, IL

May 2011 - November 2011

Credit and Collections Analyst

Temporary Credit and A/R Collection Analyst position. Responsible

for three regions for credit assessment and collections. Conduct

thorough credit analysis from credit applications and credit reporting

agencies to make prudent credit decisions. Analyze, develop and

implement strategies to minimize losses in new and existing accounts.

Manage outstanding invoices to reduce DSO . Perform order processing and

investigations on new and existing customers using SAP software. Contact

customers to review financial information and collect accounts.

PLANT ESSENTIALS INC, Arlington Heights, IL - Temporary position using

planograms to arrange nursery stock in a retail setting. Provide

information to customers.

May 2011

LAWSON PRODUCTS, Des Plaines, IL

1989-2009

Credit Manager/Analyst, Collections (10/2005-04/2009)

Reported to CFO, maintained the profitable performance of the company's

trade A/R portfolio with a team of four (4) credit analysts; responsible

for credit decisions on up to 1,000 new and existing accounts at

corporate headquarters, seven (7) remote distribution centers, and

subsidiaries. Also included were international accounts.

( Managed performance and development of staff assigned to these

functions to maintain department metrics, overall corporate objectives

and alignment to strategic business objectives.

( Built and communicated a vision for the department focusing on

opportunities for increased organizational effectiveness directly

connected to the direction and strategy of the businesses.

( Maintained key internal and external relationships, cross-

functional teams (i.e., managers, sales and marketing professionals),

working in partnership to ensure optimal communication and

effectiveness.

( Developed, approved and supported policies and procedures used

in judiciously granting and controlling trade credit of Accounts

Receivable focusing on cash flow management, balancing sales potential

while protecting the investment in A/R based upon a credit line matrix

using credit agency ratings, type of business, and historical match to

industry expertise.

( Reviewed customer financial information for the purpose of

monitoring credit exposure utilizing D&B, Hoover's, Internet, Bank

Credit References, Letters of Credit, Equifax; analyzed financial data

on new and existing customers to develop credit information in order

to establish appropriate credit limits that meet business demands and

economic conditions.

( Conducted daily reviews of pending held orders file to approve

or deny shipment.

( Managed the development, documentation, and maintenance of

Credit policies, procedures, and internal controls and ensured

compliance with these policies.

( Established and maintained relationships with credit insurers,

rating agencies.

( Provided accounting and internal control guidance in order to

ensure that it is consistent with company guidance and maintain

compliance with US GAAP and SOX 404 requirements; led ISO audits at

corporate and branch locations.

( Participated in key business initiatives and ad hoc projects,

as determined by management and executives.

( Interfaced with management and sales force to resolve problem

accounts.

Significant accomplishments:

- Implemented new and efficient processes that improved

quality and reduced total costs

- Established Days Beyond Terms risk class

- Upgraded the centralized order entry application for

processing sales orders

- Converted credit applications to Lotus Notes at a

significant cost savings to the organization

GREGG G. GRIGAS, Page 2

LAWSON PRODUCTS (cont)

Credit Operations Supervisor/Analyst, Collections (2000-2005)

`Reporting to the Credit Manager was responsible for all phases of

timely corporate credit approvals and maintenance of new and existing

accounts, representing 1,000 orders daily from 2,000 sales agents in the

U.S.

( Managed, trained, and developed a three-person team of credit

analyst professionals that implemented process improvements and

achieved annual business goals in the credit function.

( Set guidelines for new account approval.

( Advised Customer Service, Sales, and Operations management of

risks and opportunities in the customer base, and communicated

problems in the order-to-cash process.

( Developed and implemented standard processes and procedures in

the credit function including the establishment of monthly metrics to

identify areas of improvement and drive team performance.

( Oversaw a $300,000 budget to efficiently operate the

department.

( Scheduled and led ISO audits at corporate and branch locations.

Senior Credit Analyst (1989-2000)

( Managed corporate credit; analyzed new and exiting sales

accounts for two branch offices

( Approved credit limits and terms as set by the level of

authority.

( Coordinated credit documentation from customers, credit

reporting agencies, and banks.

( Maintained open lines of communication with sales agents

through frequent Email, telephone, and fax.

EDUCATION

AA Degree in Business Administration - 1982 - Morton College with Honors:

Dean's List

Elmhurst College - Continued Education

CONTINUING EDUCATION

- Completed Credit and Collection courses, management, and human

relations courses

- Completed: ISO 9000 Internal Auditor course for Quality Control

- Completed NACM Credit Management class

- Intermediate Excel 2007

- Keep updated on key credit and collection issues utilizing websites

such as NACM, creditguru.com

- Completed several online refresher courses in Microsoft Word,

Microsoft PowerPoint, and Microsoft Excel

- Reviewed on-line SAP credit tutorial (very similar in comparison to

systems used in prior employment)

TECHNICAL EXPERTISE

( Software: MS Word, Excel, PowerPoint; Lotus Notes, SAP

( Financial Systems: Walker, MOMS, Navision

( Credit Analysis Systems: Dun & Bradstreet, Equifax, Experian,

Hoover's

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