Customer Service Representative
Resume:
Pamela Freund
Itasca, IL **143
**********@*****.***
SUMMARY: Extensive experience in all aspects of Customer Service, including;
customer quotes, purchase orders, returns and credits and, resolved customer issues
affectively. Efficiently utilized SAP, AS400, ISIS, DOX AND CRM systems. Proven
ability to work in both independently and team situations with positive results.
Pitney Bowes, Inc., Elk Grove Village, IL 2009 – 2011
Account Service Representative
International Mail Service
• Proactively provided solutions for customers and worked with other parts of the
organization to assist clients. Ensured all customer inquiries were handled in a
professional and timely manner.
• Responsible for handling and entering all customer order information into our
system and followed up extensively with customer to assure satisfaction.
• Handled and resolved any discrepancies, complaint handling, follow up calls to
ensure customer satisfaction.
• Monitored all mailings from pickup to delivery destination, communicating with
billing to make sure that the service was billed correctly.
• Worked directly with clients if their shipment was delayed or placed on hold.
• Updated my client database to assure correct and specific information related to
the customer’s needs.
Insight Enterprises, Inc., Bloomingdale, IL 2001 – 2009
Account Service Representative
• Provided IT hardware, software services and products to our clients.
• Customer service and support representative efficiently provided all aspects of
service and support responsibilities for some of our largest clients.
• Hands on communication and follow-up with clients resolving their specific
requirements including; purchase orders, shipping and tracking, returns and
credits processing.
• Created and updated purchase order, product inventory and delivery status
reports individualized to assist in keeping our customer informed.
• Worked with our purchasing, transportation, and lab departments successfully to
complete quotes, purchase orders, and delivery schedules.
• Effectively communicated with customers on all aspects of our products and
services available.
P.2 Pamela Freund
Merisel Corporation, Wood Dale, IL 1997 - 2001
Client Service Support Representative
Provided IT hardware, software and services to small, medium and large corporations
• Researched and resolved inquiries regarding orders, invoicing returns and
credits.
• Provided shipping, tracking, order entries and product information to sales team
and customer.
• Successfully assisted product solutions dept. and made recommendations to
customers when applicable.
• Efficiently handled customer requests escalated to Team Leads and Supervisors.
Programmers Investment Corporation, Schaumburg, IL 1990 - 1997
Call Center Representative
Merchandise Fulfillment Center
• Processed mail and phone orders for major credit card customers in fast paced
environment.
• Extensive customer service and communication of all product and offerings
available from our clients.
• Promoted to handle additional responsibilities, providing expert guidance to Call
Center staff.
Education:
Oakton Community College: Business
Graduate McHenry High School
Training:
Proficient in MS Word, Excel, AS400, SAP and ISIS applications.
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