Customer Service Sales
Resume:
Ercila R. Robinson
Kettering, Oh 45440
Cell 937-***-****
*******@*****.***
Summary of Qualifications
A young individual with great communication and computer skills, excellent team player who is
open minded to new and interesting views and ideas. Has leadership and organizational skills,
who is seeking an entry level position in a company where the skills and abilities posed will be
helpful and used.
Education
B.S. in Business Administration with a concentration in Management graduated in December
2009. Central State University, Wilberforce, Ohio. College of Business and Industry.
Work Experience
Victoria’s Secret Direct September 2011- Present
Customer Care Specialist- As a customer care specialist I am responsible for providing
excellent customer service with sales and service contacts depending on customer needs in a
timely, tactful and professional manner at all times while effectively utilizing our Total Customer
Experience techniques.
Tasks and Responsibilities:
• Take incoming calls from our customers who may have questions concerning lost
packages, exchanges/returns, shipping information, billing and a variety of other
concerns.
• Also assist our customers with ordering, sizing, checking availability and navigating our
website (victoriassecret.com).
Skills, Competencies and Requirements:
• Resolve customer issues while utilizing negotiation skills
• Efficiently handle inbound calls from customers, resolving any issues, questions or
concerns.
• Enter information into the company database
• Follow-up on paperwork as necessary
• Utilizing negotiation skills, answering questions, providing information about policies &
procedures
• Basic typing/computer experience with excellent navigational skills
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Ercila R. Robinson
• Ability to perform basic mathematical computations
• Ability to handle high call volume while maintaining superior customer relations and
service
JCPenney Beavercreek, Ohio November 2007- July 2012
Sales Associate- As a sales associate I am responsible for maintaining outstanding customer
service as per JCPenney standards, generating sales, merchandising, and safeguarding company
assets.
Tasks and Responsibilities:
• Ensure that each customer receives outstanding service by providing a friendly
environment, which includes greeting and acknowledging every customer, maintaining
solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Communicate customer requests to management.
• Assist in completing price changes within the department.
• Participate in year-end inventory and cycle counts.
• Assist in ringing up sales at registers and/or bagging merchandise.
• Any other tasks as assigned from time to time by any manager.
Skills, Competencies and Requirements:
• Ability to operate all equipment necessary to perform the job.
• Ability to communicate with associates and customers.
• Ability to read, count, and write to accurately complete all documentation.
• Physical ability to stand for extended periods, and to move and handle boxes of
merchandise and fixtures throughout the store.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.
• Aiding customers with retail questions or concerns.
• Organizing and zoning throughout the store.
• Handing cash and credit cards transactions.
Delphi Kettering, Ohio May2007-August2007
Manufacturing
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Ercila R. Robinson
• Assembling struts for various vehicles
Green Toykai, Brookville, Ohio July2006-August2006
Manufacturing
• Making side panels for various vehicles
Central State University Wilberforce, Ohio October2004-April2006
Clerical Support Staff (CSS) - As a member of the CSS, I provided assistance to students,
employees and visitors to the University.
Tasks and Responsibilities:
• Answering and directing phone calls
• Making phone calls
• Taking and distributing messages
• Handling inquiries and incoming work requests
• Reviewing files and records to answer requests for information
• Checking and distributing documents and correspondence
• Receiving, sorting and distributing incoming mail
• Maintaining filing systems
• Compiling records of office activities
• Photocopying, scanning and faxing
• Sending emails
• Preparing outgoing mail
• Typing documents
• Data entry
• Organizing meetings and appointments
• Coordinating work flow
Skills, Competencies and Requirements:
• Knowledge of relevant software applications
• Proficient in use of email and internet
• Good numeric skills
• Keyboard skills
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Ercila R. Robinson
• Knowledge of office management systems and procedures
• Knowledge of administrative procedures
• Organizational and planning
• Prioritizing
• Data management
• Attention to detail and accuracy
• Problem- solving
• Adaptability
• Team work
• Communication skills
Accomplishments:
Cosmetology License
Vice President of Hall Counsel (2006)
Reference: Available upon request
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Contact this candidate