Project Manager

Resume of: MC Chowdhury

Education: BS - Computer Science - Langston University at University

Center of Tulsa

Skills: Language: HTML, C, C++, XML, Java Script,

PL/SQL, TSL, and Visual Basic

Applications: Chase home landing, Mod Portal, student loan,

Dealer Track, Chase Money transfer, Siebel CRM, SAP R/2,R/3,

GUI/WebAS,FICO, SD CRM, ERP.MM, SCM, Oracle 11 Applications,

Siebel, SalesForce.com, PeopleSoft, PEGA, Student loan,

Provider Finder (Portal, Healthcare web & Mobile app), ICD10,

Auto loan, Home landing different applications, WebSphere, Web

Services, Portal, Remedy, WSDL, WebLogic & Load Balancer.

Operating Systems: UNIX, SAP (R/3) 3.0, Windows/XP, Windows

2003, Apple, and Android

Database: TREX, ORACLE 8/9i/10g, Transact SQL, SYBASE, Microsoft

SQL server, IBM DB2

Hardware: IBM ES/9121, IBM 9672-R55 Mainframe, (GRS, CICS,

MVS/VSM,),AIX, Solaris, HP & Dell, and iPhone,& Hand-Held

device.

Management: QA/Performance Management, Integration, procurement

& Risk Management

Tools: HP Performance Center 8.5/11.2, HP Quality Center,

LoadRunner 11.2, HP BAC, J-Meter, Shunra, Quick Test Pro 10.5,

Segway and Rational Rose, SAP Test Acceleration & Operation

(TAO), Clear Case, HP Open View, Shunra & CA Wily Introscope.

Internet Technologies: XML, SOAP, WSDL, HTML, Citrix, AJAX, VB

Script, Java Scripts, Microsoft COM/DCOM

Office Products: MS Office Suite 2007

Experience: WellPoint Date: August 2011-

October, 2012

Tital: BA / System Performance Engineering Lead - Technical

Advisory Group - at Dallas, TX

. Provide BA performance planning, scope, estimates and

resources. Set priorities and goals for the team whether it

is test script development or test execution. Lead team

through testing priorities and deliverables by working

closely with project managers, drive performance metrics to

create continuous improvement loop back into quality

initiatives and testing.

. Responsible for evaluating large healthcare application

processes, work products, and services against applicable

process descriptions, standards, and procedures. Design test

system to identify performance and scalability problems,

ensure all applications and infrastructure components

delivered to the PERF environment meet or exceed expected

performance goals, service level objectives, and ensuring all

performance concerns are addressed prior to production

implementation.

. Accountable for managing the definition, implementation and

integration of quality principles and quality process into

the design and development of Provider Finder (health care

Provider) application using Web and Mobile handheld (Apple)

interfaces. Actively engage all the different functional

teams to improve the suggested solutions and increase the

business satisfaction monthly releases. Provide technical

direction for both on-shore and off-shore team.

. Attained experience and knowledge to address issues that are

diverse in scope, and resolve problems through develop,

implement, and monitor policies and controls to ensure data

accuracy, security, legal, and regulatory compliance and

testing best practices and methodologies especially health

care web portal application.

JPMorgan Chase, Date: September 2008 -

March 2011

Tital: QA -AVP - Lewisville, TX

. 2008-2009; Evaluates, maintains and improves Testing roles

and responsibilities within the product development life-

cycle, responsible for functional duties assigned by Director

of QA, Facilitates the development, implementation and

adherence of testing department standards in partnership with

other test team leadership. Walk through the QA Test Results

with the QA Team and communicate status to Project leaders.

. Worked closely with project management team, business

analysts and client representatives in order to determine

application requirements, critical pass conditions and

scenarios, scope of external tools and applications

integration. Manage and lead off-shore team, monitor, track

bug statistics, end-to-end test & reporting.

. Responsible for managing a team that develops, implements,

application systems which enable the automation. Manage

offshore project test teams using Quality Assurance best

practices. Prepare and submit weekly financial status reports

to the upper manager. Ensure the project budget, delivery of

on development, QA & performance servicing department by

assigning goals, creating short-term strategies to achieve

targets using SAP TAO, and reviewing performance records of

employees to ensure objectives are being accomplished. Manage

day-to-day operational aspects of a project and scope.

Application owner of HP QC and manager changes, organization,

share project.

. 2010: Responsible for performance and capacity test

management, continuous process improvements were initiated,

detected, from the application process, systems, environment,

work with the Application Architects and the business to

successfully perform gap analysis for medium to complex

projects and to translate the business requirements and

business processes into functional design specifications for

SAP & Peoplesoft HR configuration and ensures that quality

methods and procedures are executed. Ensures that products,

applications and systems are in compliance with established

quality standards, and meet customer requirements. Analyzes

best-in-class processes, establishes customer satisfaction

metrics, understands the interaction and relationship of

business operations and operating systems and network

processes

. Analyzing memory leak, interface bottleneck and the back end

database, such as, Web Portal participants with Unix-AIX

Application Server Systems at Cluster environment with

RTS,MQ, DB2,Web Portal multiple sites with Unix-AIX at

Cluster environment with Oracle.SAP CRM transaction ST05,

03,,30, SMICM, BTU, CRMM, CRMC monitoring, analysis and

create business partners and their roles.

Experience: PepsiCo (PBSG)

Date:05/04 - 7/2008

Title: SAP CRM, NetWaver, Order Entry (OE) Mobile Device

Performance Lead- Plano, TX

. Through understanding of both manual and automated testing/QA

strategies, techniques, practices and processes. For the

projects to create detailed performance test plans, translate

performance specifications into effective test designs and

test cases. Plan to determine time frame and procedures for

accomplishing project.

. Ability to recommend, design, and implement technology

solutions in a timely and cost-effectively. Leadership skills

for high-level business requirements and validate that

development meets these requirements by writing detailed test

plans, test cases, test scenarios and offers feedback on

performance product, deliverables. Work with management to

achieve company business goals and targets.

. The SAP Business Process CRM to Order entry system, CRM to

Fulfillment and FI/CO serves primarily as a liaison between

the business community and the organization. Supports the

business community by understanding and analyzing the

business processes and customer needs, and will translate the

business requirements into functional design specifications

for SAP system setup through either configuration or

development Consult with development and test designers on

software and system design which facilitates sound

performance tests. Used quality management methods, tools and

techniques used to create and support defects-free

application software that meets the needs of the

organization.

. Actively involved in monitoring application software,

Application Server, WebLogic, TIBCO, DB2, ORACLE database

performance tuning, and configure the best setting for the

production environments. TIBCO using a Java application

profiler tool and provide recommendations for code changes

analyze and bottleneck.

. Consult with business partners and application development

teams in developing test strategies and on other matters of

software quality and user acceptance. Architect performance

test automation and acted as test automation implementation

consultant. Manage QC, assess, design, scope, implement,

validate & realize.

. Collaborate with other managers and provides appropriate

visibility into the process being used by the performance

projects. This involves reviewing and auditing the products

and activities to verify that they comply with the applicable

procedures and standards and provide the project and other

appropriate managers with the results. Implement CRM, ECC

Transaction code, performance monitoring and integrated

processes and optimization.

. Support the performance needs of SAP CRM, QM, SCM, O2C, SCM,

FICO, SD,MM & portal business process, optimize and determine

the hardware and software platform. Measure the simulated

performance against given SLA, conduct timely. Implement and

support online/web solutions of customers using SAP CRM and

synchronize between CRM to ECC.

. Manage end-to-end test and validated FI/CO data interacts

with several other SAP modules-such as MM, SD, its accuracy

and timeliness is crucial to many critical business

functions. Validated customer invoices (FB70/FB75), billing

and incoming payment (F-18) and other receiving eliminates in

accounting processes. Issue tracking - Promote to Q/A

environment - Integrate management approved changes base on

test results.

. Solid and proven experience with all phases of software

development life cycle including requirement definition,

project planning, formal software testing methodology in a

compliant environment.

XO Communication 08/03 -

04/04

Performance Manager - Plano, TX

. Overall management of the Implement & QA process for the,

Salesforce, Siebel CRM application integration project.

Implement & Managed the Performance test team and support

software testing and configuration Salesfore.com and Siebel

application.

. Work with developers, business analysts and project managers

to determine performance requirements. Design load test

scenarios for performance, duration, stress and robustness

testing. Design and generate required test data.

. Develop and maintain positive working relationships with

internal and external clients prepare and monitor test

schedules; coordinate test schedules across the organization.

. As a team leader responsible for determining and managing the

work of other QA representatives, plus coaching and mentoring

junior members of the team to best practices

. Responsible to test Siebel, TBS, SingleView, Web servers,

application servers and web-based applications operating in a

Win XP/2000 and Unix systems environment.

FRx Software (Microsoft) at Denver, CO 04/03 -

08/03

Project Manager KPMG Consulting

. Responsible for managing/architect/leading application

software testing projects. Positions include project manager,

project test lead, quality assurance analyst, and test

automation. Developed project plan and presented to the

development and executive management for approval.

. Design a performance benchmarking architecture, including

hardware required for implementation.

. Develop an implementation plan for the project, and work with

FRx IT resources to support hardware implementation. Work

with senior management to develop and execute a long-range

data management strategy to support client's growth. Involve

data analysis for large tables with complex relationships in

multiple databases.

. Manage development of overall test strategies/test plans for

automated testing - including definition of test cycles and

schedules. Create a benchmark testing strategy. Using

QuickTestPro to create .NET scripts. Manage, coach and mentor

performance test team/analysts involved in QTP scripts/test

lab development, data integration, and performance test

solutions.

XO-Communication 10/02 -

04/03

Product Manager - Plano, TX KPMG Consulting

. Work as part of a team, maintaining strong remote

relationship with functional test team peers based in

Corporate and where necessary, lead teams of solutions

experts drawn from cross-functional & user acceptance team

departments.

. Responsible for load and stress tests for the Siebel

Conversion project. Good understanding of Sales Operations,

Sales Process and Create New Order functions including

Salesman master, Territory Alignments, Sales Campaign

Management and Payout. Used SQL reporting services to build

reports that used inside the software applications.

. Map business requirements into Siebel implementation

capabilities, configuration and recorded the process.

Translate business requirements to Siebel implementation

capabilities and recorded the process.

. Test Siebel account creation; order entry, IOM order

approval, TBS order processing, IPS order processing and

Siebel service delivery for IPS order. Created test script to

ensure end-to-end business process including CRs.

Capital One Auto Finance

05/02 - 09/02

Business Analyst KPMG Consulting

. As a business analyst, reviewed functional and technical

specifications and glean requirements for eCommerce and

Client server applications.

. Creates validation requirements and performs validation of

test platforms in a production and design test environment.

. Support design validation of the product thru' the

development process, Identifies tests that are most

appropriate for automation, creates and maintains both

automated and manual tests, and applies techniques that

insure maintainable test assets.

. Self motivated, ability to work under own initiative and

require minimum supervision, As a business analyst, interact

with business teams for identifying potential risk areas for

testing. Interaction with the eCommerce customer service

team and technical support teams for identifying potential

issues.

VoiceStream Wireless 06/01 -

05/02

Data Conversion Architect KPMG

Consulting

. On behalf of the KPMG team at this wireless communications

company in Seattle, worked an average of 80 hours a week to

develop project plans and schedules, identified resource

requirements and resource availability.

. Using WinRunner, tested e-commerce and billing systems. Focus

on SAP project success, support SAP FICA, SD, and MM

. Verified the data driven products such as Inventory, Ordering

and Information Analysis.

. Architected, designed and implemented test automation

techniques and automated integration test scenarios.

. Designed, built, and managed system tests, trial acceptance

tests, user acceptance tests, and performance labs.

. Responsible for Load and Stress of the Lotus Notes Domino

Application using LoadRunner, define and execute plans for

validating correct operation, pinpointing defects,

characterizing performance, and determining system capacity.

. Assist management in loading a large-scale Customer

Relationship Management (CRM) initiative.

. Ensured that the PeopleSoft functional designs met the

business requirements of the Company, continually seeking

process improvements with business benefits to enable

business users to maximize the use of People Soft in their

business and benefit from People Soft functionality.

.

DCM Solutions 08/00 -

06/01

Sr. Manager

. Responsible for development of project plan, budget, and

timeline for the quality process, procedures and

certification requirements for compliance with industry

standards, commercial software releases (version control,

packaging of releases, implementation, etc), software

distributions, OS, and HW.

. Hands-On DCM configuration, as well as the ability to go from

"as-is" to "to-be". Analyze business requirements and

objectives and map them to the DCM process, solutions and

products that were being implemented.

. Worked with business analyst to translate requirements into

User Interface, backend and database technical requirements.

. Analyzed DCM complex user information flows, procedural and

systematic solutions. Designed, executed and maintained test

strategies and test plans of DCM testing strategies and test

cases.

. Collected and analyzed data to monitors project progress,

resolved, traced & escalated current and potential issues.

Provided first and second level DCM support during testing,

cutover and post-implementation phase.

GTE Directories 04/00 -

07/2000

Project Manager Consultant: Mansha

System Analysts Corp

. Responsible to build new test team, higher new team member,

train and assign projects to

. Worked closely with programmer, Analyst, System Integration

team, and Project Mangers to develop project life cycle.

. Developed and maintained project plans, identified, tracked,

and resolved issues with Clients.

. Responsible for managing test lab. Facility and project

resources.

. Managed the team that wrote automated test scripts for new

and /or enhanced applications utilizing WinRunner/

LoadRunner, and File Aid.

. Reviewed design documentation and reviewed the project plan,

test plan, test process, project activities and progress.

Develop and implement test data and database related

standards, procedures, and guidelines.

Oppenheimer Funds, Inc.

06/98 - 03/00

Performance Test Lead Consultant: Mansha

System Analysts Corp.

. Worked closely with the Web development team, beginning to

end for defect issue resolution. Responsible for the

management of the MIS staff, assigned, coordinated and

reviewed the work of systems analyst, test engineer, QA, and

programmers. Migrating database objects including PL/SQL

packages and procedure from DB2/ORACLE.

. Coordinated quality assurance tool evaluation and selection

processes. Used LoadRunner, and WinRunner to provide a

complete solution for load/stress & performance testing for

all stages of the hardware, network, interactive voice

response software, web application, and software systems

performance for 1500 users.

. Supported and maintained automated development projects,

measure and observed quality of deployed systems and

services.

. Revised and/or developed procedures and processes to improve

productivity within Systems Testing.

. Implemented and monitored multiple advanced and integrated

systems using Mainframe, Client/Server, and Web applications.

. Created a SQL script to run programs that utilizes an ODBC

driver to access Oracle RDBMS.

US WEST Information Technologies 02/97 -

05/98

Test Analyst

. Tested and evaluated the Payphone Systems Suite (PaSS) work

center application that supported the phone card, Internet

connection, coin collections, and counting operations to

verify that it satisfied specified requirements.

. Responsible for end-to-end validation of the application, its

functions, and corrective actions to insure it works as

designed. Porting SQL Plus scripts form Sybase to ORACLE

database. Work with development engineers to identify and

resolve defects.

. Tested the customer service billing application and updated

customer information including new account set-up, account

inquiry, and IVR software. Involve in data warehousing and

dimensional data transformation projects.

. Developed project work plans and supervise data convergence,

data standards and data synchronization. Builds good working

relationships with clients, peers, etc.

MCI 05/96 -

02/97

SAP implementation Consultant: SAI Software

Consultants

. Prepare, plan and implement the SAP system at various

Aventel/ MCI locations. Responsibilities Included analysis

of business requirements to conduct SAP conversions,

implementation of new SAP Functionality, develop interfaces,

conversions, reports, deploy new FI/CO strategic projects,

Load and verify data to SAP FI/CO systems, and provide

backup, support SAP application, and components.

. Test interfaces link different SAP and PC application

systems. Monitored the MCA process to ensure foreign

currencies were locked-in and re-measured. Summarized results

to provide a daily report to key business users on interface

feed status. Provide daily Profitability Analysis report to

key managers.

Mercury International Technology, Inc. 04/94 -

04/96

Developer/Software Implementation

. Wrote and maintained test plans, performed testing, reported

and tracked defects, and reported testing status.

. Solid understanding of data management best practices, and

data processing application, supporting tools, software

development process, application and development lifecycles.

Key Skills:

. Evaluates complex situations accurately and identifies viable

solutions that create successful outcomes for the customer

. Analyze customer satisfaction, implement lessons learned and best

practices

. Serves as mentor/advisor/decision-maker to project managers for the

program for issues related to corporate politics, external politics,

client relations, governmental regulation, project quality, project

risk and safety. Ability to manage projects of all sizes

. Forecasting, trending, and reporting of project financials and

schedules

. Producing all required monthly reports, and coordinating those reports

with other controls personnel

. Ensures projects are executed in accordance with Project Management

Methodology Guidelines

. Works effectively with internal and external clients, third party

vendors and senior management in accomplishing project objectives

. Manages the relationships with project and operational stakeholders,

including internal such as sales or and external customers and

vendors.

. Monitors effective project oversight and reviews to effect program

success

. Resolves political, resource, budgeting, change and legal issues

affecting the project

. Explain how to use tools and processes to accomplish core PM

activities; provide expertise and act as a resource to the team on

"how to" apply the tools, processes and practices to the given project

. Provide formal and informal training on the tools, processes and best

practices appropriate for the target individual or team

. Prepares graphs, diagrams, and other exhibits to illustrate cost

status and forecast requirements for Project Management and client.

. Influence project managers and team members to effectively use tools

and processes

. Participate in efforts to improve project or program management, by

proposing process or tool improvements, developing parts of processes,

supporting process implementation

. Support use of and train project managers and teams in

Project Management tools and processes

. Analyzes, evaluates, and forecasts current status against an

established baseline schedule

. Improved customer adaptation of CRM and Sales Management technologies,

client satisfaction, and project efficiency through Global Delivery

(on and offshore) practices.

. Led multiple large and complex project management, product development

and contract negotiations, and influenced and supported major sales

process with consultative sales approach.

MC Chowdhury

123 Ripplewood cove

Coppell, TX 75019

972-***-****, 214-***-****-Cell

***********@*******.***

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