Active Directory Software

MARCETTA JAMISON

***** ***** ***** ****** ? Chicago, Illinois 60643

Cell: 773-***-****

*********@*****.*** IT Support Technician

Summary: As a Microsoft Certified Professional, I have experience in

various operating systems, end-user support, troubleshoot and network

technologies.

. Exhibited analytical and planning skills; competently deal with user

requests and resolve escalated issues

. Skilled in providing an array of technical support and performed

diverse networking functions

. Experienced in communicating with internal departments and senior

management

. Capable of working independently and meeting critical deadlines within

time constraint

. Excellent troubleshooter; persuasive communicator, and superior

motivator with strong work ethic

. Proficient in Microsoft Windows OS and applications, Linux, Novell,

DSI, Group Wise, and network protocols involving DHCP, TCP/IP, IPX/SPX,

DNS, WINS, LAN/WAN

Operating Systems:

Windows XP, Vista, 7, 8, Microsoft Active Directory, Microsoft Outlook,

familiarity with Linux, UNIX, MAC, AS400

Applications:

Microsoft Office Suite (2003, 2007, 2010, 2012) - Norton Ghost, Symantec

Antivirus, JD Edwards, IBM Client Access, Magic SDE, SMS, Remote Desktop,

LANDesk

Hardware:

IBM, HP/Dell Compaq desktops, laptops, hard-drives, memory, sound cards,

motherboards, printers, hubs, routers, switches

Programming Languages:

C, C++

Professional Profile

October 2012- Current Chicago Police Department/ Quantum Crossing

Chicago, Illinois

PC Migration Specialist

. Travel to various police departments to install computer images over 4000

workstations

. Complete manual inventory of office related equipment

. Assist Chicago Police personnel with user id and password resets

. Deploy PCs to Active Directory domain and verify system software function

properly

. Install LANDesk applications for record system inventory and antivirus

programs

. Transfer data files and folders on NAS drives

. Assign asset tags to computers and monitors

. Configure network and local printers

. Backup and restore Microsoft Outlook files

April 2012- June 2012 IBM State of Illinois/ Tek Systems Chicago,

Illinois

Windows 7 Migration Specialist

. Install PCs at local state agencies in the Chicago area by migrating over

200 users from Windows XP to Windows 7

. Install drivers from iprint web browser to provide access to print jobs

. Transfer data files and folders to network drives

. Deploy workstations and laptops from Novell to Active Directory file

servers

. Install images from lite touch software on workstations and laptops

. Configure Outlook 2010 profiles from Microsoft Exchange server

. Diagnose user accounts related to Active Directory and Novell Directory

Services

. Provide resolutions and updates to Illinois State Central Management

Personnel

December 2011 - April 2012 Northwestern Memorial Hospital/Tek Systems

Chicago, Illinois

Service Desk Technician

. Provide 80% phone and 20% remote desktop support assistance support

for the hospital

Nurses, Doctors, and Students

. Follow-up on open issues to the satisfaction of the customer

. Provide access to Wireless laptops, handhelds, and PCs

. Create, monitor and escalate tickets in SDE ticketing system to

appropriate support teams

. Analyze networked printers

. Troubleshoot MS Outlook configurations

April 2011- July 2011 Web Data Solutions Incorporated

Hinsdale, Illinois

Help Desk Technician

. Assist Orthopedic surgeons from various cities with user id and

password resets

. Provide x-ray images to the American Board of Orthopedic website in

preparation for state board certification testing

. Create help desk tickets in Excel spreadsheets

. Setup monitors and laptops

. Scan and sort test results

December 2009- April 2011 Chicago,

Illinois

Independent PC Support Technician

. Provide user support services to printer, PC, and laptop devices

. Install antivirus, memory, network cards, and hard drives

. Configure wireless networks

. Remove spyware viruses

. Train users with various operating systems and software programs

. Install Linux OS

May 2006- December 2009 Cook County Juvenile Detention Center

Chicago, Illinois

System Analyst II

. Create over 300 PC images peer to peer and deployed into Active

Directory

. Provide incoming help desk calls and inquiries to SDE ticketing system

. Assist wide area network on configuration, installation, and

administration

. Collaborate with advanced level support regarding the assembly,

installation, testing, and maintenance of hardware, peripherals, and

printers including software installation, problem resolution, and

upgrades

. Respond to user requests for emergency, routine, and remedial

maintenance of equipment effecting repair and replacement of hardware

and software as appropriate

. Coordinator for Novell Group wise staff training

. Assist with time clock finger imaging system

. Backup data to Active Directory file servers

. Make recommendations of existing hardware and software

. Install IBM Client Access and JD Edwards software

. Assign rights to files and folders in Active Directory

. Assess inventory of related equipment

. Configure dynamic and static IP addresses for HP network printers and

Compaq PCs

March 1999- May 2006 Bureau of Cook County Office Technology

Chicago, Illinois

Computer Operator III

. Handled incoming calls to Magic Help Desk Database

. Load hardware and software

. Remote desktop PCs

. Performed Active Directory and NDS Administration, mapped network

drives, and configured Windows XP Server

. Designated permissions to files and folders, attached devices to IP

printers; completed backups from tape drives

. Setup and configured static printing; trained end-users.

. Identified network connectivity to WAN; instituted software patch and

updates from WSUS

. Provide offsite support to various cook county agencies as assigned

. Rollout equipment to various departments

August 1997- March 1999 Chicago Park District

Chicago, Illinois

Help Desk Analyst

. Create incoming help desk tickets into HEAT database

. Provide support to various Park District locations as assigned

. Replied to user requests for resolution of hardware and software

issues; classified problems through research, isolation, and

resolution

. Directed users on Novell and Internal mail servers; installed and

arranged Cisco routers

. Established user accounts to access to file server

Education Profile:

September 1992-May 1996 Clark Atlanta University

Atlanta, Georgia

Bachelor of Science in Computer Information Systems

September 1990 - July 1992 Olive Harvey College Chicago,

Illinois

Associate in Arts General Education

Certifications:

Microsoft Certified Professional August 2004

Chicago, Illinois

IL State Board of Education, Teacher Certificate June 2015

Springfield, Illinois

Accomplishments:

. Successfully created ghost images for PCs and deployed into Active

Directory

. Coordinated online training for new and current employees; allowed 436

employees to swipe cards and record fingerprinting system by

supporting the installation of Analytical Science time clock software

. Served as liaison between management and technology group regarding

system upgrades and implementations

. Actively involved in setting up and establishing user accounts;

created DSI accounts for public

Safety officers and employee personal access to Juvenile Detention

Center database program. Utilized financial accounting software for

purchasing department access to LAN by attaching systems to location;

set up training screen projections

References: Furnished Upon Request

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