Customer Service Front Desk
Resume:
Kiahna Hawkins
JACKSON, MISSISSIPPI 39212
CELLULAR 769-***-****
EMAIL: **********@*******.***
OBJECTIVE
EXPERIENCED FRONT DESK PROFESSIONAL WITH STRONG LEADERSHIP AND RELATIONSHIP-
BUILDING SKILLS. EXCELLENT AT JUGGLING MULTIPLE TASKS AND WORKING UNDER
PRESSURE. BROAD INDUSTRY EXPERIENCE INCLUDES HOTELS AND HOSPITALITY, ALSO
OFFICE ADMINISTRATIVE SKILLS.
QUALIFICATION HIGHLIGHTS
* CUSTOMER SERVICE
* MULTI-LINE SWITCHBOARDS
* DATA ENTRY
* LARGE CASH/CHECK DEPOSITS
* SPREADSHEET CREATION
* TAKING MESSAGES
* MICROSOFT WORD
* RECORD FILING
* INVENTORY
* ORGANIZING
* BASIC JANITORIAL
* ADAPTABILITY
EXPERIENCE
FRONT DESK AGENT/NIGHT AUDITOR - 3-2011/3-2012
STAYBRIDGE SUITES, RIDGELAND, MS
. GREETED, REGISTERED AND ASSIGNED ROOMS TO GUESTS OF HOTEL.
. MADE AND CONFIRMED RESERVATIONS.
. PERFORMED BOOKKEEPING ACTIVITIES, SUCH AS BALANCING ACCOUNTS AND
CONDUCTING NIGHTLY AUDITS.
. CONTACTED HOUSEKEEPING OR MAINTENANCE STAFF WHEN GUESTS REPORTED
PROBLEMS.
. POSTED CHARGES FOR ROOMS, FOOD, OR LAUNDRY BY USING COMPUTERS.
PERSONAL CARE AIDE - 7/2009
FIRST CHOICE IN-HOME CARE, BELLEVUE, WA
. CARED FOR CLIENTS WITH DISABILITIES.
. BATHE, FED, AND CHANGED CLIENTS.
. ASSISTED WITH DAILY ACTIVITIES.
. PLAYED GAMES AND FUN ACTIVITIES.
. TOOK CLIENTS TO THE PARK, BEACH, AND OTHER FUN PLACES.
OFFICE ASSISTANT - 8/2007
VOLUNTEERS OF AMERICA, ALASKA, ANCHORAGE, AK
. INDIVIDUALLY LABELED ITEMS FOR AGE APPROPRIATENESS.
. SET UP BOOK DISTRIBUTIONS.
. MAINTAINED RECORDS OF VOLUNTEERS' HOURS AND STATUS.
. SUPERVISED AND DIRECTED VOLUNTEERS IN COMPLETION OF TASKS.
. ANSWERED PHONES AND TOOK MESSAGES.
. COORDINATED EFFORTS WITH OTHER AGENCIES.
. MAINTAINED AND UPDATED VARIOUS DATA COLLECTING SPREADSHEETS.
RECEPTIONIST - 8/2006- 2/2007
NINE STAR ENTERPRISES, ANCHORAGE, AK
. GREETED AND DIRECTED CLIENTS.
. ANSWERED PHONES.
. INVENTORIED AND STOCKED SUPPLIES.
. MONITORED SECURITY OF AREA.
. ENTERED DATA, MAINTAINED DATABASES.[pic]
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