Quality Assurance Manager
Resume:
Tatyana Kravtsiv
BAYONNE NJ ***02
E mail *******@*****.***
QUALIFICATION SUMMARY
Professional Experience of 15 years in Information Technology / Quality Assurance, including 10
years as a Quality Assurance Lead/Manager. Managed on shore and off shore QA teams.
Focused mainly on WEB Application Testing with experience in Manual and Automated testing,
including WinRunner, Load Runner, Quality Center and Quickest Pro. Extensive experience in
financial applications (Fixed Income). Excellent understanding of Software Development Life
Cycle and Testing Methodologies from project definition to post deployment documentation.
Strong Proficiency in Black Box, Functionality, Security, Regression, Manual and Automation
testing on Web, GUI and Database applications. Strong knowledge and experience of working
with client/server, Web and FEED applications. In deep knowledge and experience in Integration
testing for multi site C2C and B2B applications. Experience in testing ASCII files and financial
reports. Worked closely with Test Analysts, Developers, support groups to ensure test
environment and data readiness. Good understanding of working in Windows and UNIX and
environment. Involved in the Configuration Management, Release Management Change Control
Management. Supported Project Managers in their goal to produce quality software. Adaptable,
innovative, self managing, self motivated and result oriented.
TECHNICAL SKILLS
Tools/Technique Category Tools/Application
WinRunner, LoadRunner, QuickTestPro, Selenium, Test
Testing Tools Director, Quality Center, Bugzilla, Rational Robot, Rational
Test Manager, Process, Silk Test, LinkBot, RT, SOA (P)
ClearCase, TestLink
Operating Systems MS Windows 9/X/2K/NT4/XP/VISTA, UNIX, MS Office
2002/07, Macintosh
RDBMS Oracle, SQL Server, MS Access
Languages HTML, XML, SQL, VBS, TSL, VB.NET, JAVA, Java script,
PERL
Office Tools MS World, MS PowerPoint, MS Excel, MS Visio, MS
Project.
WORK EXPERIENCE:
Bank of America, New York, NY Support San Francisco, CA; Charlotte, North Carolina;
London, UK offices
(June 2011 – Present)
Tatyana Kravtsiv
Sr Test Manager
Manage testing for Counterparty credit risk portfolio, Enterprise and Market risk portfolios.
Manage CIT/SIT and UAT testing phases for complex program and projects. Develop Test
Strategy and QA/UAT Methodology. Responsible for analyzing present state of testing, developing
alternative future state testing approaches and facilitating testing across the portfolios, managing
relationships with numerous technology and business teams. Actively involved in the
conduct/execution of project testing activities. Responsible for actual staffing performance
management, and compensation decision making responsibilities for team. Responsible for
project testing staff and budget. Serve as primary contact to senior department managers and
senior technology managers for critical testing efforts.
• Review requirements and create test plans and test scripts
• Estimate testing efforts
• Create & document artifacts test plans, scripts and testing reports (for management)
• Automate scenarios using automation tools. Provide Jira / QualityCenter technical
leadership and mentorship within the organization
• Execute test scripts manually and using automated tools
• Track defects, co ordinate defect management and remediation with developers. Maintain
quality metrics, 4 Blockers and other test documentations and reports.
• Manage project tollgate
• Ensure GUI standards, guidelines and development process standards are adhered to by
the development team
• Assist users during User Acceptance Test (UAT)
• Manage Testing effort during Production release.
nextSource Inc, New York, NY
(December, 2010 – December, 2011)
QA Manager
Manage QA projects for multi site application. Implemented Open Source Test Management Tool
to Support Quality Assurance projects and documentation. Build full suite of Integration and
regression test cases, test scenarios and test data. Supported multiple releases and multi cycle
Integration testing in Staging and Production environments.
• Lead QA professionals supporting internal development teams
• Represent the QA department to senior management
• Interface closely with development and operational groups in support of software and
production releases
• Establish quality standards, procedures and QA methodologies
• Manage and oversee QA and Integration Testing Environments
• Manage QA tools
• Create test documentation such as test plan creation, test execution, defect management,
test automation management, etc.
• Strong background in Software Development Lifecycle (SDLC)
• Self motivated creative and highly responsible.
Tatyana Kravtsiv
THEMARKETS.COM, New York, NY
(October, 2008 – September, 2010)
QA Director
Successfully managed and developed the QA processing and team to support the growth and
diversification of the business. Managed on shore and off shore teams. Implemented a
continuous plan for growth and maturing of the QA organization. Supervised development of all
QA processes across the organization. Lead the development in all aspects of quality assurance
including new product testing, regression testing, Integration, Data migration, automation and load
testing. Supported projects and releases for TheMarkets.com, MeritMark and all internal
applications written in C#, MS SQL Server. Building and developing Integration, Data migration
test strategy for multi –site applications.
• Create Data Management matrix for Integration testing across all Internal and External
applications.
• Executed multi cycle Integration testing
• Strong background in Software Development Lifecycle (SDLC)
• Worked with Agile and Waterfall Software Development processes.
• Involved in testing large scale, database driven websites.
• Coordinated and managed releases in Test and Production environments
• Worked cross functionally with all departments to achieve and meet tight deadlines.
• Defined test strategy and methodology.
• Coordinated Manual, Automation and Performance testing using Quality Center, QTP and
Load Runner. Off shore team used Selenium tool for the automation regression.
• Supported the operations, developers, client support teams in the validation of multiple
sites including disaster recovery and secondary sites
• Managed on shore and offshore teams
• Managed / created all QA documentation and reports
• Use hands on Managing approach
• Have excellent communication skills and customer oriented focus, with the ability to
communicate at all levels of the organization from individual contributor to Senior
Executive
• Outstanding organization skills
Citigroup Inc., Warren, NJ
(April, 2008 – August, 2008)
VP QA Manager
Successfully managed onshore and offshore QA teams and multiple projects/releases to support
CitiDirect Card Management System and CitiBank Management System. Coordinated complex
testing strategy for Financial (fixed Income) Web Applications (400+ DB) . Developed QA
processes and Methodology for Financial Web applications written in JAVA. Coordinated Web
Services testing using SOAP tool. Proficient with HP Testing tool, Quality Center, QTP and Load
Runner. Proficient in SQL. Release and Change control management.
Tatyana Kravtsiv
• Worked with the Quality assurance team to define how the assembly environment will
support the test phases identified within the Project test strategy detailed Schedules of
environment usage and kept them up to date.
• Produced the Release Procedures and to ensured that these are agreed by Global
Operations, Development teams and the Test team.
• Managed individual projects to support the release process.
• Supported and maintained Test and UAT environments and
• Defined the process for booking environments and communicate
• Produced and published QA documentation
• Handle requests for the use of QA environments.
• Ensured that the release and configuration management process was followed by
individual projects
• Change control management / Release management
• Provided quality assurance and control on all environment deliverables.
• Supported and monitored the release process for individual projects ensuring that it met
the Quality standards
• Develop Test documentation for individual projects: Test Plan, Test cases, Defect report,
Release certification.
• Defined test strategy and methodology.
• Coordinated Manual, Automation and Performance testing using Test Director, QTP and
Load Runner.
• Coordinated Functional, Regression, Integration and UAT testing.
• Coordinated Integration testing for direct internal client.
• Front / Back end testing
• Collated results of the testing and facilitate necessary reviews
The Princeton Review Corp, Princeton, NJ
(March, 2007 – April, 2008)
QA Lead / Sr QA Analyst
Lead two QA teams to support The Princeton Review divisions: Test Preparation Division and K
12 Division. Managed various types of testing for Web Application written in VB. NET: Sanity,
Functional, Regression, Integration, Automation, and Performance. Extensive Back End testing
for data verification.
• Manages off shore and on shore QA teams.
• Conducted Business analysis, assessed QA/ Testing capabilities, provided mentorship
and process improvement suggestions.
• Recommended testing methodology that supports industry best practices
• Reviewed existing Testing artifacts to understand the current approach
• Developed Test Plan, Test cases, Test reports for individuals projects
• Created Test Artifacts and template for use by the QA and UAT Department testers in
creating & mapping Porto Applications Test cases with requirement and Test execution
methods.
• Analyzed test results and escalated them to the Project / Product Management
Tatyana Kravtsiv
• Provided QA methodology and strategy trainings.
• Interfaced with client system and development personnel throughout development life
cycle
• Coordinated Integration testing for direct internal client.
• Worked close with BA, Development and Operation teams to ensure project deadlines
are met.
• Tested Web Services testing with SOAP tool
Standard and Poor’s, New York, NY
(January, 2004 – February, 2007)
QA Lead / Sr QA Analyst
Successfully Lead QA team and multiple Projects for Standard and Poors. Coordinate and lead
on shore and off shore QA teams. Coordinated all aspects of QA testing, including but not
limited to, Black box, Grey box, Function, System, Regression, Integrated, Performance and
Automated Testing. Tested the following Financial (fixed Income) and Ratings application written
in JAVA: RatingsDirect, RatingsIQ, RatingsExpress Research, RatingsExpress WebService,
CapitalIQ, CreditMatters Today (news letter), CORE and LINX source application. Performed day
to day supervision of the Quality Assurance team.
• Developed Test plans,
• Ensure that software quality assurance (SQA)
standards are met and validated that business goals were accomplished.
• Estimated projects and created testing schedule.
• Executed multi cycle Integration testing
• Designed, developed, executed and maintained automated test scripts using Mercury
Interactive Quality Center and Quick Test Professional.
• Developed and maintained scripts for Performance testing using Load Runner
• Worked with development and user community to define and develop testing
requirements to validate software solutions were built to specifications.
• Provided on the job training to coworkers on test Procedures and tools.
• Completed projects/tasks on a timely basis, according to commitments made to
stakeholders and management.
• Strong analytical, interpersonal and communication skills with problem solving ability.
MTV, New York, NY
(August, 2003 January, 2004)
QA Lead / Sr QA Analyst
Managed and coordinated QA testing for multiple projects and initiatives for MTV, SpikeTV, VH1,
Comedy Center, Nickelodeon and Showtime web applications.
Developed PERL script to generate and test Reports. Coordinate all aspects of QA testing.
• Day to day supervision of the quality assurance team (5 + QA Analysts).
• Refined the existing and developed new quality assurance processes and
procedures.
• Development, management and oversight of QA Test plans and
Tatyana Kravtsiv
Requirements coverage
• Responsible for the migration/promotion of software
• Developed project plans for the quality assurance team and various
Customers’ initiatives.
• Established and monitored quality assurance metrics.
• Successfully completed implementation of testing tools: Test Director, QTP.
Mentored QA team members on the implementation of QA best practices.
• Utilization of metrics to support QA process improvement initiatives.
• Enforced and adhered to QA policies and guidelines Principal Responsibilities
• Supported project managers in their goal to produce quality software
• Managed assigned projects throughout the QA functional process
INDEPENDENCE BLUE CROSS AND BLUE SHIELD, Philadelphia, PA
(March, 2001 – August, 2003)
QA Lead / Sr. QA Analyst
The Blue Cross and Blue Shield brands are the nation’s oldest and largest family of health
benefits companies and the most recognized brands in the health insurance industry. I was
working in the UAT department as a part of 6 members of QA team and as Manager of 5 QA
Analysts, dedicated to integration, functional, regression, User Interface and general user
acceptability testing for Multi Portal Project written in JAVA.
ECONOENERGY Inc., New York, NY
(March, 1998 – January, 2001)
QA Analyst
Part of a 3 member QA team assigned to perform ad hoc, functional and regression testing for
trading applications using manual and automated testing methodologies.
UKBUT inc., Truskavets, Ukraine
(February, 1996 – May, 1997)
Data Entry, VB and QA
Education
PMP Training 2012 (PMP certificate is in Progress)
PRINCE2 ILX Group, 2010
CMMI training The Carnegie Mellon Software Engineering Institute, 2009
BS of Management and Finance, KEAN University, Union, NJ, 2004
Quality Assurance Training Program, New York, NY, 2000
MS Civil Engineering University, Kiev, Ukraine, 1997
Languages: English, Russian, Ukrainian, Polish
References: Available upon request
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