Customer Service Help Desk
Resume:
Uzoma A. Enworom
Greenbelt, MD 20770
(C) 240-***-**** *********@*******.***
Overview
Motivated, self-starter seeking Help Desk Desktop Support Position. I am detail-oriented,
trainable, flexible, and can successfully work in an extremely fast paced environment. I
am looking to utilize my professional IT experience in user support and computer support
services to develop and grow into a Network Administration position.
Key Skills
Analyzing & resolving issues
•
Customer Relations and Customer Support
•
Verbal and Written Communication
•
Troubleshooting & Problem Resolution
•
Professional Experience
Help Desk Technician
Goodwill Industries International, Inc.
Rockville, MD 3/2012 - Present
As the Help Desk Technician I had the following responsibilities:
• Assist staff in Microsoft application suite resolutions and all third party
applications.
• Proactively monitored, help desk ticketing system for new cases.
• Used remote support tools to assist users remotely in configuring, installing, and
troubleshooting software and network issues.
• Assisted Manager of IT Operations in analyzing, designing and programming of
computer systems at operating systems level.
• Provided hardware, software, and networking support to GII staff.
• Developed and managed all documentation associated with qualification, incident
handling, problem resolution and asset tracking.
• Assisted in the Active Directory cleanup.
Logistics & Support Services
Fire/EMS Department
Landover, MD 7/2001 - 11/2010
As Logistics Support I performed data entry duties not limited to but including purchase
request for department resources.
• Records all store requests accurately and enter purchase requests in a timely
manner and confirm all purchase requests.
• Maintain warehouse area and oversee logistic personnel.
• Worked with a variety of Fire Department Personnel to insure all grants are
collected as due and that all grants are processed correctly.
• Maintained Fire/EMS department vehicles
• Assist in team building, testing, training, implementation of standard operating
procedures
• Provided excellent customer service to the customer while ensuring quality
assurance measures were met.
Key Accomplishments:
Managed and functioned as Lead Support Specialist for agency’s logistical day to day
operations, including but not limited to the full life-cycle of the project scope. Making
sure the milestones and timelines are met and customer relations and expectations are
kept and exceeded.
Certifications & Software
Help Desk Technologies Certification Program: (Prince Georges Community College)
Microsoft Office programs: (Windows XP, Word, Excel, PowerPoint,
Access, Exchange Mail, and Remedy Ticketing System)
Clearance:
Secret - DISCO
Contact this candidate