Office Manager
Resume:
Lorena Michel
*** ******* ******, #**, *********, NY 10552, 917-***-****,
***********@***.***
Ten years experience in Operations and Management including four years in
compliance and auditing.
. Oversaw compliance in CIF, EDD, KYC and CIP for the Northeast
Regional Branches in New York, Boston and Connecticut (Total
Deposits $18,915,314).
. In charge of weekly auditing account documentation, wire
transfers and daily work prepared by banking team to minimize
deficiencies and inefficiencies. Over 45% successes in passing
internal audit from previous years.
. Directly trained banking associates on procedural, technical, and
operational changes which insured staff productivity and compatibility.
Total associates: 34
Resourceful, persuasive, constructive, organized, and goal oriented
Experience New York County District Attorney's Office New
York, NY 12/2010 - Present
Fiscal Analyst/Special Projects Coordinator
. Assist in insuring compliance with New York City Comptroller
accounting directives and stay abreast of changes and additions
to New York City procurement rules, regulations, and guidelines.
Advise units on the impact of changes.
. Responsible for office OTPS expenditure spending, produce,
analyze and produce monthly reports.
. Conduct internal audits to ensure adequate controls are in place
and make recommendations for process improvements.
. Conduct complex studies and surveys of management, staffing,
personnel, OTPS and other related areas concerning the office
using quantitative analysis, cost analysis and other research
techniques.
. Develop clear and useful data in support of budgetary decisions.
Assess the operational cost implications of budget initiative
and help prepare projects and presentations.
First Republic Bank New York, NY
11/2007-9/2010
Operations Analyst - Auditing and Compliance
. Conducted quarterly office assessment to ensure proper controls and
minimized risk exposure to the bank were followed.
. Liaised with branches and departments to resolve operational or service
related issues.
. Evaluated company procedures and recommended changes in order to support
strategic decision making and implementation of new business practices.
. Responsible for creating email channel for private banking employees to
input ideas and oversee implementation.
. Carried out ad hoc projects and prepared period reports for management.
Assistant Manager
. Managed office internal controls, reviewed daily financial reports,
audited daily account documentation and vault work to ensure quality due
diligence was identified. Partnered with Accounting Department in
managing office general ledger reconciliation.
. Maintained proper cash levels, security and audit controls in order to
protect the bank against illegal and fraudulent operations and unnecessary
risk of loss. Responsible for office monthly close.
. Assumed responsibility in team development of bank policy, product
knowledge, compliance, and sales of bank products. Conducted monthly team
meetings, and maintained office schedule. Team members: 4.
Moody's Investors Service New
York, NY 12/2005-11/2007
Senior Issuer Relations Analyst - Financial Institutions Group
. Direct contact for business and revenue management with over 200 Banking,
Financial Guarantor, and FIG debt issuers from inception to deal close.
. Managed portfolios; account receivables balances and accruals. Tracked
rating applications, ensured compliance, and took action on audit and SOX
requests.
. Analyzed and provided cost effective pricing to management and issuers
based on debt transaction structure, deal complexity and issuance volume.
Reviewed and researched prospectuses, offering circulars and indentures in
order to initiate rating assignment process.
. Produced performance reports for Senior Management to discuss revenue
collection, deal pipeline, rating status and new issuer relationships.
Responded to all queries regarding rating processes, transactions, and
pricing scenarios.
Lorena Michel
Page Two
North Fork Bank /Capital One Bank
New York, NY 5/2002-6/2005
Assistant Treasurer/Assistant Branch Manger
. Reviewed daily financial reports, audited daily branch work, reconciled
general ledger accounts, monitored fee income and expenses.
. Developed short and long range plans and objectives for the office with
regards to profitability, liability growth, increasing fee income,
business development, and public relations. Maximized fee income, cost
containment, retention, adherence to bank procedures, protection of bank
assets and compliance with regulatory legislation.
. Maintained vendor relations, proper cash levels, and audit controls to
protect the bank against illegal operations and risk of loss. Managed a
team of 9. In charge of monthly evaluations and ensuring team
understanding of bank policy, product knowledge, compliance, and selling
bank products in order to meet yearly goals.
. Frequently made calls to existing and prospective clients to expand and
establish banking relationships and guarantee client satisfaction.
HQ Global Workplaces, Inc., New
York, NY 6/1997-4/2002
General Manager
. Managed and leased 50,000 sq. ft. of office space. Structured move-in
and move-out of over 250 clients and staff as well as 300 virtual office
clients. Responsible for recruiting potential clients and ensure 100 %
occupancy.
. Prepared office and virtual office agreements. Managed monthly invoices,
collections, account receivables, payables and accruals. Maintained
vendor relations, and prepared month end for office.
. Responsible for staff hiring, training, and supervision, including
performance reviews that designed a career path for each staff member.
Ensured team members understood and were able to meet sales, marketing and
profitability goals. Team members: 7.
Education Berkeley College
New York, NY 9/1997-12/2000
Bachelor of Business Administration - Management
Skills Microsoft Office, EdgarPro, PeopleSoft, AccuRate, ATB,
CRM, Phoenix 7.2, Access, Act, and Lotus Notes.
Fluent verbally in Spanish.
Contact this candidate