Customer Service Accounting

EDUCATION

Hofstra University - B.B.A. Accounting, Minor in Marketing

May 2009

Frank G. Zarb School of Business

Hofstra University Honors College

Dean's Honors List, Presidential and Honors College

Scholarships

PROFESSIONAL EXPERIENCE

Bartender Lead - IchiUmi Cellar, New York, NY Jul 2012 -

Oct 2012 / Apr 2011 - Feb 2012

Senior Bartender - instruct all bartenders on proper procedure

Build and maintain relationships with patrons and provide responsible

quality customer service

Plan, organize and market special events

Conduct bar training and establish a handbook of guidelines for new

employees

Present management with business solutions to increase revenue, reduce

liability, and increase presence in the Midtown bar industry

Introduce stricter procedures to track inventory

Train staff on POS system and cash procedures for closing

Assistant General Manager - Dragonfly NY, New York, NY

Apr 2012 - Jun 2012

Worked as part of this 68 seat restaurant's opening team

Interviewed, hired and trained Front of House staff and personally filled

in every position, as necessary

Responded to all customer and employee feedback

Evaluated prices based on cost-volume-profit analysis

Compiled weekly Front of House schedules

Conducted wine and liquor tasting meetings with vendors to update bar menu

Settled nightly credit card batches

Conducted semi-weekly inventory and set the par for maintaining inventory

levels

Networked with local restaurant managers

Ensured clear communication between Front of House, Back of House and

management

Audit Associate - KPMG LLP, New York, NY Oct 2009 -

Dec 2010 / Interned Summer 2008

Actively participated in the annual audits, quarterly reviews and

regulatory filings of several public and private clients in the

entertainment, communications, services, and not-for-profit industries

Tested Cash, Accounts Receivable, Prepaid Expenses, Fixed Assets,

Depreciation, Accruals, Debt, Intangibles, Consolidation, Tax Provision,

Leases and Inventory to ensure absence of material financial misstatement

Performed analytics and flux analysis on financial statements and

critically analyzed fluctuations between periods

Evaluated controls and risks related with various accounting practices and

business line processes

Prioritized audit work, budgeted hours, and scheduled client meetings to

ensure adherence to engagement and client deadlines

Participated in continuous training on audit and professional skills,

accounting guidelines, and industry technology

Developed and maintained relationships with client staff and senior

management

Advised less experienced associates and interns on how to properly follow

accounting policies and implement audit procedures according KPMG audit

methodology

Awarded KPMG Encore Applause for dedication to team and audit deadlines

PROFESSIONAL MEMBERSHIPS

Association of Latino Professionals in Finance and

Accounting (ALPFA) Dec 2009 - Dec 2010

Networked with Latinos in accounting, finance and related professions

Participated in community service events and attend forums on a variety of

growing business trends

Beta Alpha Psi - Delta Pi Chapter

Sept 2007 - Present

Served as chapter treasurer for the 2008-2009 academic year - Responsible

for creating/managing budget and seeking corporate sponsorship for events

Planned and executed events, including information sessions, weekly

meetings, socials, and induction dinners

Represented chapter at four regional and national conferences

CERTIFICATIONS

Food Protection Certificate - New York City Department of Health and Mental

Hygiene May 2012

American Heart Association Heartsaver(R) CPR, AED and First Aid

Certification April 2011

TIPS (Training for Intervention ProcedureS) - On Premises

April 2011

ABC Training Center - NYS Bartender Certification

March 2011

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