Support Technician

CURRICULUM VITAE

Vincent Cashyn

** ********* ***** *****, **, 06831

Phone: 551-***-****, e-mail: *******@*****.***

EXPERIENCE

**/**** - ******* ******** ********, Stamford, CT

Desktop Support Specialist

Maintain all desktop, laptop, mobile devices, printers and

software for all Stamford Hospital users.

Setup new and replace existing machines including

installation and configuration of standard PC images using

Symantec Altiris Deployment Solution and Ghost

DameWare Remote Control and Windows Remote Desktop

Connection.

Troubleshooting the hardware / networking configuration

and break-fix issues.

Hardware deployment projects including moves, adds,

changes (MACs) for desktops, laptops, mobile devices, PDA,

printers and monitors.

Meditech Med Assets Reports backup.

SHS Infrastructure backup.

Veritas NetBackup Off-Site Vaulting Reports backup.

Lawson backup and validation procedure.

11/2010 - 12/2011 Cynertek Consulting LLC, Clifton, NJ

Client Side Microsoft Office/Windows Migration Support

Specialist

Installation, configuration and support of Microsoft

Office 2010.

Migration from Microsoft Office 2003/2007 to Microsoft

Office 2010.

Provide technical support regarding system configuration,

program usage, and desktop problems to users.

Migration from Windows XP to Windows 7.

Resolve more complex problems that are escalated to next

level support.

Record problem and resolution details in the Remedy

ticketing system.

Analyze issues and use judgment to make decisions.

03/2009 - 11/2010 Regeneron Pharmaceuticals, Inc., Tarrytown, NY

Support Specialist II, IT Operations

Answering central helpdesk line and attempt to solve

problem on first call, and enter ticket information into

helpdesk tracking software.

Install, configure, and maintain all desktop, laptop,

workstation and software systems for all company users.

Provide technical support regarding system configuration,

program usage, and desktop problems to users.

Support and troubleshoot Operation Systems including

Windows 7, XP, and Mac OS X in a domain environment.

Support and troubleshoot MS Office 2003 and Mac Office

2008.

Responsible for assigning and resetting passwords and

testing systems security.

Resolve more complex problems that are escalated to next

level support.

Record problem and resolution details in the Remedy

ticketing system.

Applies knowledge of company policies and standard

practices to resolve problems.

Works with all levels of Management, including direct

support to the executive committee (Operating Mac's).

06/2007 - 01/2009 Morgan Stanley, New York, NY

Desktop Support Consultant

Provide remote and on-site support of Morgan Stanley's

corporate offices in Windows XP/Server 2003 Active

Directory environment.

Create, modify and delete user accounts, change or assign

permissions, reset user passwords, troubleshoot domain

connectivity issues.

Installation, configuration and support of enterprise

applications such as Microsoft Office 2003(Access, Excel,

Word, PowerPoint, Project), Adobe Professional, OpenAFS,

WinAurora, etc, in addition to various in-house Morgan

Stanley proprietary applications.

Perform basic Bes Server administration support for

Blackberries devices, activation and maintenance of mobile

devices (cell phones, wireless and air cards) and Cisco

VPN.

Installing, configuring and troubleshooting MS Outlook in

an Exchange Server environment.

Upgrade / update software on workstations and laptops

including reinstallation corrupted or non functioning

software.

Image, configure, and deploy new or replacement computers

and associated hardware.

09/2005 - 11/2007 UBS Investment Bank / ASI Systems Integration, Stamford,

CT

Desktop-Hardware Technician

Provide desktop support for over 2000+ users of trading

floor and corporate offices in Windows XP environment.

The main responsibilities included troubleshooting the

hardware / networking configuration and break-fix issues,

upgrades, moves, and changes.

Perform basic Bes Server administration support for

Blackberries devices, activation and maintenance of mobile

devices (cell phones, wireless and air cards) and Cisco

VPN.

Installing, configuring and troubleshooting MS Outlook in

an Exchange Server environment.

Setup new and replace existing machines including

installation and configuration of standard PC images.

04/2004 - 09/2005 HSBC / Personal Computers Inc., New York, NY

Desktop Support Engineer

Provide desktop support for over 1000+ users, including

trading floor and corporate offices in a Windows

NT/2000/XP environment.

Troubleshoot hardware break-fix issues, upgrades, moves,

and changes.

Configuring local area connection properties and join to

Windows Domain, setup IP addresses and DNS server's

addresses.

Install, configure, manage and troubleshoot network

settings, NIC Cards, TCP/IP technologies, WINS, DHCP, DNS,

proxy settings, perform client's software installations.

Manage hardware deployment projects including printers,

scanners, flat panel, video card, and memory

installations.

CERTIFICATIONS

HDI Certified Support Center Analyst.

CompTIA Certified A+ Service Technician.

Lenovo/IBM Certified with Mobile Systems, Desktops, Wireless, Rescue and

Recovery, Security.

Dell Certified Systems Expert.

HP Certified Printer Technician.

Lexmark Certified Printer Technician.

TECHNICAL SKILLS

Software

Windows 7, XP, Vista, Apple OS X, MS Office, Entourage, Check Point Secure

Client VPN, Juniper Network Connect, Adobe Acrobat Pro, Internet Explorer,

Safari, Firefox, Camino, File Maker Pro, McAfee/Norton Antivirus, Ghost,

Remedy, Symantec Altiris Deployment Solution.

Networking

Basic installation and configuration of Active Directory in Windows and

Server Network.

Configuring TCP/IP, DHCP, DNS, and connectivity issues, Dameware Remote

Control and Timbuktu Remote Access for Windows and Macintosh, Windows Remote

Desktop Connection and HP Web Jet Admin.

EDUCATION

2001 Web Development and Business Programming

The Chubb Institute, Parsippany, NJ

1999 Computers, Electronics and Networking Technology

Computer Learning Center, Inc., Paramus, NJ

Honor Graduate

1978 BS, Military Engineering

Military College of Engineering, Donetsk, Ukraine

Various classes included Mathematics, Radio, and

Telecommunications.

Contact this candidate