System Management

CURRICULUM VITAE

Rupesh Ramesh

Telephone No. 91-998*-***-***/64 21 493 924

Email: ***********@*****.***

Summary of Skills and Experience

Over 15 Years of Solid Experience and Expertise in HP Nonstop Server System Administration,

A utomation and Recovery Management and Maintenance.

Advanced Technical expertise in Operating Systems, Networks, Product Development, Analysis, Design,

Documentation and Implementation.

Platform Tuning and Balancing.

Expertise in OS Upgradation, Patch Installation, CPU Upgradation, System Expansion & Reduction and

System Migration.

Experience in MOMI, AO (Automated Operator) / PNA (Programmatic Network Administrator) system

monitoring and automation recovery tool.

Experience in GoldenGate Data replication tool and AutoTMF.

Strong and complete understanding of the Tandem Programming Environment.

Experience in Banking (Base24) and Stock Exchange Environment.

StrongTeamBuilding and People skills.

Strong Organizational, Project Management and Time Management skills with the ability to determine

effective and efficient strategies to accomplish tasks.

Work Organisation – making judgements about priorities and organisation of resources.

Proven ability to liaise with and co-ordinate Service Providers, Customers, Interchange Partners to

resolve faults, apply technical standards, and recommend products to purchase.

Excellent Oral Communication Skills - able to convey information, argument f luently and confidently.

Excellent Written Communication skills - able to gather and present information, reports etc.

Excellent analytic and problem solving skills.

Ability to communicate effectively with staff at various levels both internally and externally and at

varying levels of technical/business knowledge.

Ability to Multi-task and meet tight deadlines.

Tandem Skill Sets

Tadenm Subsystem Utilities

DSM/SCM

TSM / OSM

MOMI

TACL

Tandem Cobol

Tandem Security, SAFEGUARD

Expand

AutoTMF

Golden Gate

Virtual tape server

Connect Direct (File transfer application between Heterogenous System)

Base24-XPNET

PNA (Programatic Network Administrator)

AO – Automated Operator

NSM – Network System Management

Interchange Partners handled in New Zealand:

ANZ National Bank,EDS,Bank of New Zealand,ASB Bank,ETSL,Telecom New Zealand Ltd.,TSB,Kiwibank,Westpac Trust

Vodafone,Farmers,Progressive,PSIS,Amex,Ticketek,NCR,K Mart,NZ Post,MasterCard,VISA,eCARD,eVolution, EFTPOS NZ

Clients Handled in India

State Bank of India,ABN–AMRO Bank,ICICI Bank,HDFC Bank Ltd.,Reserve Bank of India,Mumbai Stock Exchange, Delhi Stock

Exchange,Calcutta Stock Exchange,Madras Stock Exchange,UTI Bank,Bank of Tokyo - Mitsubishi - Chennai, Mumbai,

Calcutta,IndusInd Bank,Financial Software and Systems Pvt. Ltd.,Global Trust Bank Ltd,Home Trade Ltd.,IDRBT

IndusInd Bank,Punjab National Bank,RPG Paging Ltd.,SSI Ltd.,India Switch Company Pvt. Ltd.,Madras Stock Exchange,

WORK EXPERIENCE:

ANZ National Bank, Wellington, New Zealand, Senior Tandem System Consultant, June 2004 till date

HCL Technologies New Zealand Limited, Wellington, New Zealand, Tandem System Consultant for ANZ National

Bank, June 2002 till March 2004.

The Tandem Technical Services group is one of the teams within the Information Technology division providing essential specialist

hardware and software based expertise in the Bank’s core mission critical (24 x 7) banking systems namely ATM & EFTPOS

Solutions. In ANZ Tandem is used as a switching platform for EFT transactions. Production, DR and Development Tandems are

connected to each other through expand network. Each system is 6 CPUs NS1200, running Base24 as EFT switching application.

System supports ANZ ATM and POS network in NZ through different communication connections eg X25, SNAX, TCPIP, and

PTCPIP. Inbuilt data replication software runs to synchronize both production and DR system data. Virtual tape library is used for

data Backup

Major Responsibilities

To provide Technical Solutions: As a technical specialist, design systems which are large/complex/integrated.

T ranslate complex business requirements, evaluate options, and recommend a comprehensive solution. Influence the

customer on the most appropriate direction/option in relation to cost effective IT services. Manage forums with BU

customers. To ensure smooth operation of the EFTPOS, ATM and ANZ Direct systems (Corporate fund transfer) in

Base24 Environment. System Development and Operational support of Tandem Environment: Ensuring that

aplications running on the Tandem platform have a hardware and operating systems environment that enables them

to have 100% uptime with performance meeting SLAs.

Providing Tandem Technical Support.

System Administration, User Administration, Operation Management and Security management of the system.

OS upgradation, CPU upgradation, System expansion, reduction and System migration

Maintaining System for optimum performance. Platform support Performance monitoring, tuning and balancing,

p roblem analysis & resolution.

Coordinate technical problem resolution across multiple platforms.

Developing Macros in TACL and TAL to automate the system operation.

Programatically control the operation of Tandem system, network and application using PNA (Programmatic Netowk

Administrator) application and AO (Automated Operator) by writing rules.

Providing technical support to Communication Lines

Keep system Bugs free by installing Fixes.

Provide training and imparting systems knowledge to junior and wider members of the team.

Change Implementation Operating System, 3rd party software, and hardware replacements.

Disaster Recovery Planning and Availability.

Capacity Planning

Security

N/W design, Support and Problem Resolution

Systems Application Support

Project Management : Design, plan, manage, coordinate, implement, evaluate and recommend Fail & Fix solutions.

Coordinate technical problem resolution across multiple platforms.

Team Co-ordination : Support a team of Jnr. Tandem developers and system analysts that provide programming,

development support for existing in-house systems and develop new facilities/interfaces/systems as required to

support the requirements of the business unit.

Assist in the development of business and technical specifications for system development/modification.

Design/development of new program releases as required.

Deployment and support of new programs into the production environment.

Coordinate troubleshooting activities with respect to software/hardware failures in the production environment, including

communications with affected users as required.

Analyze production system failures/limitations and implement/provide recommendations for solutions and improvements.

Interface with other internal departments as required to define requirements and to ensure that new implementations and/or

upgrades are made in a timely, controlled manner with minimal impact.

Customer Interface: To provide technical guidance and advice, mentoring, and work direction for less experienced

staff. Interface with external industry parties as required for enhancements and and/or problem resolution.

Communicate technical strategy, project agendas and present change implementation schedules to appropriate

customers. To Liaise with and co-ordinate Service Providers, Customers, Interchange Partners to resolve faults,

apply technical standards, and recommend products to purchase.

People and Process Development : Assemble expertise and ensure that teams have the necessary resources to support

achievements of objectives. Identifying, prioritizing and implementing improvements in work processes. Build co-

operative working relationships across global IT areas.

Major Projects Handled

Migration from K-series to S-series and S-series to NS-series nonStop systems.

G-series and H-series OS Upgrade.

PTCPIP configuration

Migration from X25 and SNAX communication to TCPIP and PCTPIP

Datacenters Relocation.

Install Development Tandem System and Migrate application.

Configure Multiline Superpath Expand Network for fast DR Copy.

Participate in Disaster Recovery Exercise.

System automation and monitoring third party software (PNA and AO) implementation.

Remote OSM network connectivity.

SFTP implementation on NonStop Server.

Accomplishments

TSM / OSM System console connectivity:

Each of the ANZ NonStop production and disaster recovery systems have two NonStop System Consoles (NSC), running

Tandem System Management (TSM) software connected to the system service processor LANs. The ANZ NonStop

development system has one NonStop System Consoles (NSC), running Open System Management (OSM) software

connected to the system service processor LANs. These system consoles are accessed remotely from a PC, installed in

Main office building. This PC had Carbon Copy software running on it, which is used to connect to a Carbon Copy

session on a system console and to operate system console remotely. The connectivity was a dial up service over 56K

modems. This transfer speed was never achieved, the lines were prone to drop outs and noise and the screens were very

slow to refresh the system console screens. To allow a fault-tolerant and continually available service, it was essential

that we upgrade this connectivity from a dial up service to a secure Broadband service. The current software suite used

was falling out-of-support and was a firm dependency for OS G06.28. It was necessary to replace the under spec and out

dated console PCs with hardware that will run the current version of OSM (Open System Management).

Console control of the Tandem Systems is a critical function. When a System needs urgent attention, this is the only

method of remote access of the OSM LLL (Low Level Link), necessary for stopping and starting the Systems. The

current dialup:

The project was Remote PC will be connected to NonStop System Console through Telecom Broadband service.

Upgraded the Tandem TSM software to OSM software. Liaise with broadband service provider to set up IPSec VPN

tunnel between sites. Remote console is configured to connect over secured broadband connection to access Tandem

OSM private network.

Tandem parallel IP Connectivity:

The ATM software has single IP address for host access and provides no inbuilt features to assist with network resiliency

or Disaster recovery. It is proposed that this software were pursued with regard to DNS or some form of host directors are

installed in the Data Centre that could provide Network resiliency and DR failover.Tandem was configured with Parallel

TCPIP process in LNP mode to make ATM connectivity to tandem in fault tolerant mode.

NSM:

NSM Event Managementis an exception management facility. Using Event Management one can define policies that

instruct NSM to intercept selected messages requiring additional attention and direct these messages to a centralized

location where they can be processed automatically.

NSM agent have been configured on tandem to forward messages which are required to be looked at.

PNA (Programmatic Network Architecture) and AO(Automated Operator):

PNA is a rule-based application that provides automated control over the operations of Tandem systems, networks and

application. Built on DSM (distributed Systems management) architecture, PNA uses the existing operations

management services and applications that interface with DSM. To extend DSM, PNA supports test based events and non

subsystems programmatic Interface driven subsystems.

PNA recognizes problem events and automatically starts recovery of the failed events as per rules. Rules are executable

scripts that PNA uses to analyze EMS event messages, make decisions and take actions. This rules are written in RDL

(Rule Definition Language).Such automation has number of benefit such as reliving operators of repetitive tasks,

reducing human error, and ensures that task is performed according to companies policies.

Automated Operator is advance tool which has out-of-the-box monitoring,escalation, recovery and reporting .Its policy

based operations automation tool to detect and resolve problem before they impact business.

Implemented these tools on NonStop server.

Migration from S-series to N-series system:

Actively involved in migration from S-series system to N-series. Which involved migrating from S7606 to NS1206

server Hardware installation, OS upgrade from H06.14 to H06.17, IPM installation, performance tuning, security

management, system and user application compatibility.

SFTP:

Installed and configured SFTP on NonStop system to have secure file transfer to third party customer.

COMPAQ (India) Pvt. Limited, Tandem Server Specialist, Jan 2001 –to- May 2002

Installation, Support and Maintenance of NonStop Servers

Pre-Installation Planning and Post-Installation Analyzing of the System

SystemAdministration,User Administration, Performance Tuning,Operation Management and Security

M anagement of the System

OS Upgradation,CPU Upgradation, System Expansion, System Reduction and System Migration.

Major Projects

Installation, Upgradation and Migration of Tandem Servers Executed Independently and Successfully

1)ABN – AMRO Bank

Installationof Tandem S- series ServerS7402 and Migrationfrom K-Series to Application S-Series Server and Installation of OS

G06.13.Three SWAN concentrators are configured to have ATM connectivity on SNA protocol. Configured SNAX on SWAN line

to have IBM ATM connectivity. SWAN ports are configured to connect to Host Security module, printer. The migration from K to S

series was on initial stage of testing existing network and ATM connectivity. .

2) HDFC Bank

OS Upgradation on S70004 from G06.07 to G06.10.OS Upgradation also included the firmware upgradation of SP (Service

processor), CPU and SWAN Concentrator. The duration of this project was 2 days where receiving OS software and Kernel building

was done online and booting from new SYS required 3 hours down time.

3)HDFC Bank

Installation of S74004 Tandem Server on OS G06.15.To have fault tolerance in TCP/IP connectivity I played a major role in

convincing the customer to go with parallel TCP/IP environment. Three SWAN concentrators have been configured to have the

X.25 connectivity, HSM connectivity, printer connectivity. DAT and DLT 7000 have been configured as backup devices.

4) HDFC Bank

Performance Analyze of S74004. Activeinvolvement in analyzing system performance with Measure and MeasureGUI. Measurable

system resources included processors, disk, processes, communication lines, physical disk file opens. Measure data was collected

during peak usage time and evaluated using measure command interpreter MEASCOM.

5) ICICI Bank

OS Upgradation on S700B System from OS G06.10 to G06.12.The System generation consisted of receiving new OS from sit

update tape (DAT),build and apply to make new OS kernel (SYSnn) and then booting the server from new SYSnn.

6) ABN – AMRO Bank

Installation of SQL Software on Tandem K2004 Server with OS D45.00 using INSTALL.SQL Software was received and then built

and applied to generate new Kernel. The system was then booted with new OS Kernel (SYSnn).

7) Punjab National Bank

Installationof S7402 Tandem Server.This server is used as ATM switch & runs on BASE24 application on operating system G06.12.

The installation included naming the system, configuring TCP/IP network, Disk renaming and alignment for balancing disks I/O,

swap file configuration, adding users, configuring backup devices such as DAT and DLT drives, configuring SWAN concentrator to

connect HSM (Host Security Module), printer, IBM server and other async devices, creating startup and shutdown scripts.

8) Federal Bank

Installation of S72002 Tandem Server with G06.12 Operating System. The server is used as ATM switch with BASE 24 application.

Two SWAN concentrators have been configured for HSM, printer and other async devices connectivity. DAT drive has been

installed for backup/restore.

9) State Bank of India

Installationof S72002 Tandem Server with G06.10 Operating System. The server is used as ATM switch. Three SWAN concentrators

are configured for X.25, HSM connectivity.

COMSOFT Pte.Limited, Singapore, System Analyst for Dell Computers Pte.Ltd. Nov. 2000 till Dec 2000

Responsible for Application Migration:

The application was written in COBOL85 on OS D38.00. The project involved making necessary changes in the application to make

it compliant for D45.00 operating system.

CMC Ltd. Mumbai, India, Senior Tandem System Support Executive, Oct.1997 till Oct.2000.

Resident Senior Tandem System Support Executive at Mumbai Stock Exchange, Mumbai, India

Major Responsibilities:

Installation, Support and Maintenance of Tandem Servers.

System Administration, User Administration, Performance Tuning, Operation Management and Security

M anagement of the system.

Pre-Installation planning and post-installation Monitoring and analyzing of the system.

Providing systems operations training and technical guidance to users on Guardian System.

Troubleshooting the Tandem Server using utilities such as VIEWPT, VIEWSYS, MEASURE, SCF,

P trace,TSM Service application etc.

Keeping 100% uptime by providing online Replacement of faulty parts

Preparing security, backup, restore policies using safecom, backup, restore tools.

Updating the customer with the latest Operating system software and Hardware for long-term benefits.

Co-ordinating the installation of software/hardware and the maintenance of the system.

OS upgradation, CPU Upgradation, System Expansion, System Reduction and System Migration.

Mumbai Stock Exchange, Mumbai, India:

Three S72002, two S74006 and one S74016 NonStop Servers with G06.12 operating system connected together with Expand over

IP. The system was configured with 3 audit disk and 2 Parallel TMF audit backup. OSS (Open Sub System) environment has been

configured to provide user and programming interface similar to that of UNIX operating system. The server also consisted of

JAVA, JDBC, Servlets to run web based application.

I played a major role in convincing customer to have audit backup in parallel mode which reduced the time for backup.

I was the key player in preparing security policy using safeguard to have secure access to the system locally and across the expand

network.

Major Projects: K to S series migration & System Expansion

1. K to S series migration:

Migration of application from Tandem K20016 seriesTandem Server to Tandem S74016 series Tandem Server. BOLT (Bombay

Stock Exchange Online Trading) application running on this system was based on pathway application. I played a major role in

connecting two systems on EXPAND network and the migration of SQL database from K20016 to S74000 system successfully

which also included backup and restoration of audited files. To evaluate the capacity of the system, efficiency of its operation and

actual or potential problem I played a major role in collecting the Measure data and analyzed it using Measure and Measure GUI.

Post installation included monitoring system and performance tuning according to swap usage, disk cache utilization, cpu busy time

(load balancing), cpu contention.

2. System Expansion:

System expansion from 4 CPUs to 6 CPUs system (S74004 to S74006 Tandem server) running with G06.12 operating system. This

expansion consisted the changing of topology from tetra 8 to tetra 16, changing the group ID, servernet connectivity among the

processor units.

Worked as Network Administrator for Reserve Bank of India, Mumbai, India from CMC LTD.

Independently carried out installation of Motorola X.25 switches (6525) and PADs (6505) to connect HP servers located at four

metro cities: Mumbai, Delhi, Chennai and Calcutta. Leased line modems were configured for data transfer. After setting up the

network my role was network troubleshooting, network monitoring and network tuning in terms of changing the route entry in

Routing table of X.25 switch.

BANKNET :

Banknet is based on X.25 network used for electronic fund transfer (EFT) by RBI. Four metros, Mumbai, Delhi, Calcutta &

Chennai centers are connected together with Motorola 6525 switches. Motorola pad 6505 are used for internal LAN connectivity.

WAN connectivity is over leased line modems & uses datacryptor for data security. Motorola codex 9330 NMS is used for

monitoring network devices & analog lines.

Educational Qualification

3. Bachelor of Science (Technology) in Electronics and Telecommunication, 66.65%,First Class with

D istinction, Wattumul Institute of Electronic Engineering and Computer Technology,Mumbai

U niversity, India, 1997

4. Bachelor of Science with Physics (Major), 80.5 %, D. G. Ruparel College, Mumbai University, India,

1994.

Professional Training

Himalaya S-series Communication Product Configuration conducted by Compaq, USA.

Atalla Host Security Module conducted by Compaq, USA.

NonStop NS-series Servers Operations and Management conducted by HP, New Zealand.

Microsoft Certified Professional Certificate in WINDOWS NT 4.0 TCP/IP & NETWORKING

ESSENTIAL.

ITI L V3 Edition 2011 Foundation Certificate in IT Service Management.

S.M.D. Replacement Techniques,Centre for Electronic Interconnection,Govt of India,Department of

E lectronics.

Achievements

Service Excellence Award from Compaq India Pvt. L td.

Certificate of Appreciation for Migration of Tandem System from K20 series to S-Series from

ANZNewZealand.

The Young Scientist Award, Science Talent Search Competition,Mumbai,India.

National Cadet Corps Certificate,Ministry of Defence,Govt of India.

Merit Holder in University Graduation Majored in Physics, Mumbai University, India.

Inter Collegiate Technical Seminar, Mumbai University, Organised and Presented Technical paper

P resentation.

Distinction throughout Academics

Elementary Grade Drawing Examination Certificate, Govt of Maharashtra, India Drawing

E xamination.

Personal Information

Date of Birth : 1st Feb. 1974.

Nationality : NewZealand and India

Passport No. : A4296576

Hobbies : Cricket, Music, Reading & Movies.

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