Customer Service Sales
Resume:
Zoyla Palacios
Miami, Florida **150
**********@*****.***
Objective
To obtain a position that will allow me to grow professionally, while being able to utilize
my strong problem-solving, excellent communication skills, organizational skills, and
ability to work well with others which I have acquired through my years of experience in
retail sales, customer service, and as a administrative assistant.
Employment History
Receptionist/ Sales Associate
Vision @2020Inc 01/2011-09/2012
In charge of opening and closing
Data entry input
Mail management
Formatting, printing and filling daily reports
Operate cash register/Process payments
Ability to work as part of a team as well as individually
Utilize strong interpersonal and communication skills to serve customers
Top seller of the month eight times
Ordering supplies from various companies
Organized displays to maximize space and call attention to latest merchandise
Handling multi line phones and making marketing calls
Checking Medicaid insurance and other insurances
Sales Associate/Customer Sales Representitive
Sonata Fashions 11/2005-12/2010
Excellent sales ability
Cashier duties
Set up promotional displays
Successfully handled large crowds during demanding sales events
Kept the store tidy and replenished stock as needed
Handled all customer issues with understanding and a satisfying resolution
Organized displays to maximize space and call attention to latest merchandise
Trained new employees in basic operations and procedures
Stock shelves, racks or tables with merchandise in a neat and orderly appearance
Watch and recognize security risks and thefts, and how to prevent or handle those
situations
Education
University of Phoenix Miami, Fl
Associate of Art in Psychology 2011-Present
Little Havana Institute Miami, Fl
High School Diploma 2002-2005
Skills
Bilingual
Proficient typing
Computer savvy
Basic knowledge of Microsoft Office
Responsible handling large amount of cash
Attention to detail
Ability to work without supervision
Ability to multitask
Appointment scheduling
Inventory tracking
Application Approval for credit card (Care credit)
Process payments including telephone purchases
Document control/ Data entry
Medicaid knowledge
Verification of approval for Care Credit (GE Money Bank)
Customer Service skills
Office skills
Enthusiastic and charismaticnd
Trustworthy and reliable
References
Loida Estrada 305-***-**** Manager Sonata Fashions 2005-2010
Ivette Canales 786-***-**** Coworker 2005-2006
Diana Rios 305-***-**** Supervisor Vision @2020Inc
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