Customer Service Project
Resume:
Al M. Baudhuin
***** *. **** ***** • New Berlin, WI 53151
****@*******.*** • 262-***-****
Qualifications
Skilled in leading interdepartmental teams to make sound business decisions based on analyses of short
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and long term business needs
Able to take a large conceptual problem or project, break it into components, establish plans and a critical
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path, achieve incremental goals and execute project on time and at or below budget
Excellent project management and problem resolution skills
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Ability to multi task in a fast paced environment while maintaining focus on quality
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Goal oriented, work well in a group setting, flexible, and client focused
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Outstanding verbal and written communication skills, and capable of interacting professionally with a
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diverse group, including executives, managers, and subject matter experts
Successfully build relationships to support client and organizational goals
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Experience
Rental Property Manager/Owner
Self employed
June 1996 – present
Manage two family rental property
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Market property for new tenants
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Evaluate credit and rental history of applicants
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Consistently receive above average reviews from tenants
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Negotiate, develop, and prepare lease agreements
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Ensure all maintenance is performed in a timely manner
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Al M. Baudhuin
Business Analyst
Thomson Financial (Thomson Reuters) – Brookfield, WI
March 2007 – December 2008
Elicited requirements using interviews, document analysis, business process descriptions, scenarios,
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business analysis, task and workflow analysis
Evaluated information gathered from multiple resources, reconciled conflicts, turned high level information
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into details, and distinguished user requests from the underlying needs
Worked independently with users to define concepts and under direction of project managers
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Proactively communicated and collaborated with external and internal customers to analyze information
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needs and functional requirements
Developed requirements specifications according to standard templates
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Worked in partnership with developers and subject matter experts to establish the technical vision and
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analyzed tradeoffs between usability and performance needs
Performed SQL queries for extracting, summarizing, and presenting data
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Collaborated in business process mapping for new applications and system enhancements
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Defined and executed test scenarios and facilitated user acceptance testing (UAT) to ensure project
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success
Day Trader
Self employed
January 2004 – June 2006
Initiated short term equity trades in personal accounts
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Identified equities providing the greatest upside potential
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Analyzed securities to forecast price movements and placed effective stop orders
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Researched SEC filings for company metrics and competitive position in sector
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Maintained constant research and study to determine which sectors were leading the market
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Senior Margin Analyst
BNY Clearing Services, LLC – Milwaukee, WI
Al M. Baudhuin
June 1996 – November 2003
Enforced Bank of New York, Federal Reserve Board, NASD, and NYSE rules and regulations
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Approved exceptions to house rules using experience and sound decision making skills
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Identified and analyzed high risk accounts to reduce monetary exposure to company and end clients
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Prepared monthly analysis of realized and unrealized trade losses and margin exposure for numerous
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broker dealers
Mentored new and existing associates
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Facilitated training classes and testing for new associates
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Successfully led team of seven individuals representing several departments throughout the company to
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enhance the procedure manual used by over 300 correspondent firms
Margin Analyst
BNY Clearing Services, LLC – Milwaukee, WI
June 1991 – June 1996
Approved and initiated the disbursement of funds and securities from client accounts
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Provided exceptional customer service to account executives and their clients by responding to inquiries
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and requests
Identified potential risks with client accounts and provided resolutions
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Analyzed incoming account transfers to determine risk exposure
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Education
Bachelor of Business Administration – Finance, University of Wisconsin – Whitewater, 1991
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