Customer Service Quality

R aul H. Gonzalez

**** ********* ****., **** **

Hollywood, Fl 33021

Cell: 954-990-993 ~ Email: Jar r ****@*****.***

Objective :

To continue to grow in leadership and knowledge with an organization that provides a competitive environment with

ample opportunity for advancement and development of quality solutions to real world challenges.

E xperience:

Fedex Office Hollywood, FL

Shipping Specialist 09/03-09/11

• Enhanced customer service experience and increased client base at retail location by managing

s taff and providing the highest quality packing and shipping experience in the retail market.

• Provided and improved thorough and specialized pack and ship t raining to more than one

h undred Fedex Office employees in the South Florida district.

• Maintained an adequate inventory of packing and shipping supplies to drive and improve customer

satisfaction.

• Complemented over sixteen years of copy reproduction experience by operating the most up-to-date

d uplicating equipment in the market.

• Excelled in multi tasking in a fast-paced environment that catered to customers demanding high

quality and f leetness on both shipping and duplicating projects.

• Established rapport with and indentified the needs of new and regular customers in order to

p resent the benefits of new and upgraded retail services and products.

Xerox Corporation Wash., D.C. / Ft.

L auderdale, FL

Account Coordinator 05/00-08/03

• Managed and facilitated professional reproduction service and equipment to in-house satelli te

office accounts.

• Thoroughly inspected the reproduction and t imely completion of hundreds of legal documents by

Xerox personnel to ensure the highest quality and attention to detail.

• Controlled a weekly and accurate inventory of reproduction equipment and supplies for business

use.

• Supervised company staff to ensure completion of tasks and goals necessary to ensure customer

satisfaction.

National T reasury Employees Union: Washington, D.C.

Key Operator 05/88-09/97

• Operated and maintained high-volume reproduction and mailing equipment for weekly union

membership projects, as well as sorting and distributing company mail.

• Organized and supervised biweekly mailings of membership material to union members and

representatives.

• Conducted a scheduled inventory of reproduction and mailing supplies to maintain adequate and

p roportionate levels.

• Participated in union lobbying and picketing both at the White House and U.S. Capitol buildings

to voice the issues and concerns of union members

U nited States Ma r ine Corps Camp Pendleton, CA

N uclear, Biological and Chemical Warfare Specialist 10/81-10/85

• Trained and instructed a battalion composed of 800 Marines in the techniques of surviving in a

N uclear, Biological and Chemical agent contaminated environment.

• Maintained a precise and detailed inventory and performed physical serviceability inspections of

a ll NBC equipment and military supplies needed for combat t raining and warfare.

• Performed the normal mili tary duties of a U.S. Marine to include combat, physical and

marksmanship t raining.

Education :

M ontgomery College Takoma Park, MD

Focus on Business Studies 1994-1997

S kill :

• Computer li terate, knowledgeable in Word, Excel, Quickbooks and type 40 wpm.

• Assertive, self-motivated, goal-oriented, organized and efficient.

• Fluent and proficient in both English and Spanish.

R eferences: P rofessional and personal references available upon request

Contact this candidate