Sales Customer Service

Cesar A. Marmolejos, Jr.

*** *.*. ***** ******, North Miami, Fl 33168

Cellular 786-***-****, email: ******@*****.***

Objective

To obtain a position that will enhance the skills that I have developed in both my educational and past employment

experiences. I offer you a trainable, self-motivated employee, a proven leader and team player, able to complete tasks

efficiently and effectively.

Professional Highlights

• MS Office XP Type 45+ wpm

• Bi-Lingual: English, Spanish

• Office Management; Leadership/Supervision

• CDL Class B with Passenger, Air Brakes & School Bus Driver Endorsements

• Member of the 5000 Role Models

• 02-04 V.P. of the PTA for R.R. Moton Elementary

• 98-00 Catholic Hospice Volunteer

Education

A.S., Science, Paralegal Studies June 1996

Jones College, Miami, FL

H.S., Diploma June 1984

Miami Jackson Sr. High, Miami, FL

Experience

Great Health Works, Hollywood, Fl June 2012 to Present

Customer Care Professional

Providing assistance by telephone to customers concerning product deliveries, while diagnosing, assessing and

resolving problems or issues within the established level of service. Communicating with customers to advise

shipments delay and/or information necessary to process orders providing excellent customer service at all times.

Handling customer complaints and concerns in a professional manner. Maintain a daily spreadsheet with

documentation of all paid orders including date orders and amount of payments. Abide by Q.A. policies and

procedures. Provide one call resolutions, as well as, upgrading and avoid cancellations while servicing the customer.

Saveology.com, Coconut Creek, FL August 2011 to May 2012

Bilingual Inbound Sales Professional

Built rapport with customers through effective and precise communication, successfully pacified hostile or

antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the

customer's needs with the company's objectives. Answer inbound sales calls and assist customers with

telecommunication purchases. Develop loyal customer base and increased sales volume through personal attention to

customer.

MIAMI-DADE TRANSIT, Miami, FL August 2005 to June 2011

Bus Operator

Conduct pre-trip and post-trip inspections to ensure safe vehicle operation. Assist passenger boarding, exiting of bus

and ensure seating before departure. Interact and respond to passenger requests and situations in a friendly,

professional and courteous manner. Inspect, prepare and trouble-shoot fair-box and radio for proper operation.

Drove standard 40', Hybrid 30'& 40', Mini-Bus, MCI, Articulated 60' buses.

THE HOME DEPOT, Florida City, FL February 2004 to August 2005

Sales Associate

Outside-Garden Sales Associate

Provided assistance with purchase and product knowledge to customers, maintain stock and organization of large

departmental inventory. Managed departmental quarterly inventory, assisted associates and clients in other areas of the

store. Supervised new associates within the department of proper procedures. Achieved complete compliance to

company rules and regulations, as well as product knowledge.

Load and off-load merchandise with forklift, standing-lift, electric pallet jack.

ASSURANT GROUP, Miami, FL January 2000 to September 2002

Contract Analyst/Acct. Specialist

Interpreted contracts for proper implementation of products and rates. Analyzed contractual agreements for proper

system implementation. Analyzed contracts and provided recommendations for various corporate departments. Team

Leader on departmental projects and Coordinator of special projects. Monitored implementation of state-to-state

insurance rates into system. Oversaw and coordinated with Licensing and Compliance Departments for

implementation of company policies within corporate contracts. Maintained direct communication with the CRMs and

internal processing areas. Provided sales support via phone to external and internal customers. Managed and prepared

reports of the Account Implementation Maintenance System (AIM) for internal distribution. Supervised and trained

internal departmental associates on the AIM system. Assisted in performing audits for internal and external clients.

ASSURANT GROUP, Miami, FL May 1998 to January 2000

Client Services Administrator, Client Administration

Responsible for analyzing and completing MOLs within a specified time frame. Coordinated and monitored

installation of contracts with internal departments i.e. Accounting, Processing, Legal, Compliance, Licensing and the

Markets. Updated GTAM, PMS, and Chargegard systems with contractual agreement information for proper

installation of corporate accounts. Maintained communications with CRMs and internal processing areas. Responsible

for monitoring daily incoming contract reports. Provided support and constant contact with Call Center on state

cancellation of products.

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