Customer Service Manager

October **, ****

Mr. Robert Ciresi

Ciresi & Morek LLC

**** ******* ***** *******, ***** 250

Richfield, OH 44286

Dear Mr. Ciresi:

I read with great interest about the Director of Operations position, that

you have advertised and wish to be considered a candidate. As you will

see in the attached resume, the combination of my operations and business

development experience in both private equity and public markets along with

my dedication to team success uniquely qualifies me for a position such as

this.

My professional experience has given me the opportunity to sharpen the

skills required for success in this highly visible position. I possess: A

track record of success managing complex businesses involving operations,

supply chain management, quality, capital procurement, human resource and

financial functions. Additionally, I have proven my ability to manage the

multitude of details associated with process and productivity improvement

(Six Sigma / ISO certificates) in a timely and fiscally responsible manner

as well as in a way that provides a high level of customer satisfaction and

commitment. My leadership skills allow me to work comfortably alongside

fellow associates, as well as independent roles.

I am excited to speak to you about the opportunity you have available and

the contribution I could make to your client's company.

Sincerely,

C. Eric Leonetti

SUMMARY of QUALIFICATIONS

Results oriented, customer focused Operations and Business Development

professional with 20+ years of extensive experience both on a national and

international basis primarily in the operations, quality process control/

improvement and logistics.

Expertise in strategic and tactical planning, operations, efficiency

(certified Six Sigma/5S, ISO Internal Auditor), policy and procedure

development and full accountability for P&L. Skills to drive business

growth and capitalize on new business revenue which resulted in the

generation of over Fifty (50) million dollars of total asset value and

sales revenue.

Proactive leader with refined business acumen and exemplary people skills.

Dedicated, innovative and self-motivated team player/builder with

exceptional communication, analytical and problem resolution skills.

Detailed oriented with a passion for success.

Proficient in the use of various computer programs/technology.

SELECT ACHIEVEMENTS

. Developed and executed property acquisition strategies in mining and oil

and gas exploration and development in excess of $50,000,000 with asset

values in excess of $150,000,000.

. Developed close personal relationships within the investment community

allowing for funding and investment opportunities within energy markets.

. Managed corporate communications for OTC public companies in Oil and

Natural Gas MarketBoosted productivity by more than 60% in 18 months,

thereby increasing net revenues by 30%, through effective planning,

controls, and management.

. Grew division sales by $5,000,000, from $14,000,000 to $19,000,000,

without increasing staffing requirements by developing packaging and

marketing programs for under-utilized product lines.

. Increased the company average for inventory turns from 75 days to 60 days

by developing statistical monitoring tools that better defined purchasing

cycles and inventory usage by item and customer.

. Improved productivity and boosted sales 100% over a three-year period

without increasing personnel by reorganizing distribution, production,

customer service, and sales teams.

. Maintained a customer approval rating exceeding 96% for six consecutive

years while growing weekly revenues from $15,000 to more than $125,000.

PROFESSIONAL EXPERIENCE

VHGI Gold LLC / VHGI Energy LLC; Ft. Worth, TX / Cleveland, OH

Vice President / Chief Operating Officer

Lead responsibilities in mining, oil and natural gas: exploration,

development and operations. VHGI is a publicly traded OTC:QB company

(trading symbol VHGI).

. Establish corporate communication, website design and public and

investor relations

North Coast Resource Development, Cleveland, OH

Consultant/Principal

NCRD is an operational and management consultancy built to assist

businesses with complex problems in the areas of operational

competencies and capital structure while reestablishing corporate

goals and strategies. We mitigate capital investment risk and

increase after tax income.

. Establish and manage initial infrastructure for organizations,

investments and production primarily in the light manufacturing,

mining and energy industries.

Swisher Hygiene Corporation, Charlotte, NC

Corporate Operations Manager

Swisher Hygiene is the world's largest provider of commercial

restroom sanitizing services. Charged by company to restructure

franchise location operations into profitable, wholly owned

facilities.

. Hired and trained General Managers, sales and operations staff in

three locations in first five months.

. Stabilized operations and customer bases in order to insure goals

are met.

. Established customer retention goals for locations: lost customer

rate dropped from 33% to below 2% annually.

. Third party QA scores rated in top 10 of all operations inside of

a 110 franchises member system.

Parker Rust-Proof of Cleveland, Cleveland, Ohio

General Manager

. Maintained full accountability for short and long-term strategic and

capital planning and profitability; reported directly to the owner

of this company which specialized in phosphate and lubricant

coatings for ferrous and non-ferrous metals, generated $5,500,000 in

annual revenues.

. Managed all aspects of: sales, marketing, purchasing, production

control, customer service, and human resources.

. Administered a lab certified by the American Association of

Laboratory Accreditation (A2LA).

. Ensured compliance with federal, state, and local regulations set by

the Environmental Protection Agency.

. Employed statistical process controls to monitor internal quality

and eliminate field failures; reduced rejected coatings in the field

to less than 0.1% and increased customer satisfaction scores to 98%.

. Developed and edited policies, procedures, and work instructions in

conjunction with the manager of quality and the ISO team to achieve

ISO-9001:2000 certification for two company divisions.

InterMarket Latex Corp. A Division of Uniroyal Tire & Rubber, Cleveland,

Ohio

Operations Manager

National Sales Manager - Consumer Products Division

. Manufacture, import and distribution, throughout North and Central

America, of latex, rubber and synthetic gloves into high tech, medical,

industrial, safety and household / retail markets.

. Saved 15% annually on inbound and outbound freight while reducing average

shipping lead-time to customers by four days.

. Provided direct sales training, support and tools to aid in overall

growth of the company. Result: Overall revenue increased from $2.2

million to $6.5 million annually in four years.

EDUCATION

Bachelor of Arts, Communications & Marketing, University of Wisconsin,

Madison, Wisconsin

Six Sigma Certification, Kent State University, Burton, Ohio

ISO Internal Auditor, SRI Quality System Registrar Incorporated, Wexford,

Pennsylvania

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