Customer Service Medical Billing
Resume:
Barbara Henderson
Opa-Locka, Florida 33054
ab8xf5@r.postjobfree.com
Objections: To obtain a position within your company that offers
opportunity for continued challenges, advancement based upon
performance and professional development and accomplishments.
I am a people oriented person and work well with people from various
economic and social backgrounds, self motivated,
needing no supervision after being instructed of duties or
assignments, dependable and very conscientious of work
responsibilities.
Abilities: Customer Service-Receptionist skills, Internet surfing,
ICD 9 coding, patient verification per HIPPA guidelines, typing,
filing, cashiering, payment posting, reconciliation of accounts,
reimbursements, Computer software- Microsoft Word, Excel, Office
machinery-Copier, Fax, Scanning/sorting machine
Experience: Cap 1 Business Solutions Hollywood, Fl
Customer Service Email Department Supervisor
Jan 2011 to May 2012
Supervised fifteen staff members within the email department,
providing customer service regarding billing issues, delayed
shipments, cancellations pricing and explaining terms and conditions
to trial offers of different products. Improving customer service
based on client feedback through the development of new policies and
procedures. Successfully handled all public relations issues,
processed-managed the needs/requirements of the high revenue personal
accounts through extensive follow-up procedures.
Marriott World Wide Reservations Miami, Fl
Customer Service-Sales June 2010 - Jan 2011
Provide guest with excellent customer service regarding the Marriott
Rewards Program, process incoming worldwide and local calls regarding
various property availability, property history, locality and prices.
Guarantee credit card payments for reserving housing per property and
provide gust with confirmation number verbal also via email, advised
guest of cancellation policy, resort fees etc. and provided
cancellation number if reservation was cancelled, provide guest with
promotional information and applicable fees/amounts, provide group
guest with availability and restrictions. Transfer incoming calls to
proper destination for further guest assistance if needed.
FWM Laboratories Miami, Florida
Customer Service Supervisor August 2009 - March 2010
On line chatting resolving customer concerns, billing issues and
shipment delays, E-mail corresponding in reference to reimbursements
Public Storage, Inc Miami, Florida
Assistant Mgr/Customer Svc Representative August 2008 - August 2009
Scheduled viewing appointments and confirmed reservations via website
and walk-in customers. Processed all vacate units for occupancy,
processed daily lock checks, eviction proceedings, processed cash,
credit card and check payments, processed daily delinquent listings,
monthly unit audits and daily bank
deposits, maintained property appearance.
Marion County Emergency Services, Inc. Ocala, Florida
Medical Billing/Customer Svc. Representative November 2006 - March
2007
Verified insurance, data input of patients personal and financial
information, verified claims for electronic submittal and manual claim
submittal. Daily filing, cashiering, processed credit card payments
and schedule patients accounts for payment plan for any unpaid
balances due to co-pays or denials.
Bell Care Nursing Registry, Inc. Miami, Florida
Medical Billing/Collection Analyst June 2003 - November 2006
Processed inquiries for patients insurance profiles involving home
healthcare, processed medical claims and daily request from insurance
companies for plan of care, Initial RN assessments and other documents
to finalize payment, reviewed patients medical records for short paid
claims for re-submittal, monthly reconciliation of patient's accounts
from aging report.
Advance Data Processing, Inc. Miami, Florida
Medical Billing/Refund Analyst 1998 - June 2003
Processed inquiries for insurance profile, IDC -9 coding, billing to
all Insurance entities, requested/retrieved EOB's for
refund/overpayment/non-payment investigation. Processed overpayment
requisitions forwarded to appropriate city/county for follow up.
Education: Miami Edison Sr. High Miami, Florida
Diploma 1975
Miami Dade College
March 2012 - Presently attending
Pursuing AA Degree in Business Administration
References: Available upon request
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