Customer Service Human Resources

Location:

Westerly, RI

Posted:

November 11, 2012

Contact this candidate

Resume:

Tina Bonanno

** ****** **. ********, ** ***** 401-***-**** ***********@*******.***

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background, and will

allow me to be part of a team that works together in an environment of open communication and mutual respect

Profile

Motivated, dedicated professional who has the ability to handle deadlines and multiple, changing priorities. Proven

ability to produce accurate, timely reports and analysis. Proven ability to supervise and manage a team of few or

many with respect and compassion. Proven ability to communicate with all levels of the organizational chart.

Skills Summary

1. Project Management 6. Experience with 10. Accounting Skills

2. Strong Supervisory Skills Excel, Word, 11. Professional Presentations

3. Experience with Peoplesoft Powerpoint & Visio 12. Developed and Taught

Financials, Payables, 7. Some experience w/ Accounting Education

4. Exposure to Peoplesoft Microsoft Access classes for non accounting

Payroll and HR 8. Customer Service managers

5. Some experience with 9. Exposure to My 13. Strong organizational skills

nVision reportwriter Micros software

Professional Experience

Financial anaysis:

1. Prepared many complex analyses for departmental payroll and staffing efficiency initiatives

1. Reviewed departmental processes

2. Worked with departmental management to determine service priorities

3. Developed matrices to determine how to best schedule staff and maintain service levels

2. Worked with Executive Management to determine viability of potential projects

1. Cost /Benefit Analysis

project management:

3. MGM Hotel and Casino (10 month project)

1. Responsible for maintaining budget detail at the line item level for all purchases other than

construction (from flatware in the restaurants to draperies and carpeting in the hotel rooms)

2. Coordinated purchasing process with all department management and Executive Project team to insure

the project came in under budget

3. Coordinated closing out departmental budgets and reallocation of budgets as needed

General ledger, Payroll and Accounts Payable:

4. Responsible for three (3) direct reports and over twenty (20) indirect reports

5. Responsible for oversight of all day to day responsibilities of the general accounting area

6. Directed the Monthly Financial Statement issuance and insured all debt covenant compliance

7. Responsible for accuracy of all balance sheet account analysis

8. Coordinated the annual audit process with the outside audit firm

1. Included the preparation and review of the audit reports that were issued to all of the required parties

9. Created and delivered an Accounting class for non accounting managers

Tina Bonanno

1. Emphasis placed on helping them understand their roles in the financial health of their departments

and its impact on the Casino as a whole

annual budget process:

10. Coordinated both the operating and capital budget process for the entire Casino Enterprise

11. Directly prepared the operating budget in conjunction with the Accounting Manager and department

management throughout the property

12. Coordinated with Executive Managerment the review of the annual plan

13. Facilitated departmental meetings to finalize and present the budget

income audit – gaming / non-gaming, hotel, food & beverage, retail and accounts receivable:

14. Responsible for a staff of up to 75 employees, the department ran 24/7/365

15. Coordinated Revenue Audits for all revenue produced by the casino

16. Successfully coordinated the implementation of new software systems for the Slot System and the Retail

Division

17. Successfully re engineered the audit processes to promote efficiency and reduce staffing without a single

lay off

1. Started with 70+ employees and when I left the department the staffing levels were cut in half

2. The entire process was accomplished WITH the staff fully involved in an effort to promote open

communication and maintain the morale that we worked very hard to attain

Employment History

MOHEGAN SUN CASINO – Uncasville, CT

Sr. Accountant, Revenue Audit, November, 2011 Present