Manager Sales

**** ****** *** **, ************** VA • 540-***-**** • ************@*****.***

Tiera Nashae Walker

Objective

To obtain a challenging position which will allow me to further utilize my existing problem solving,

planning, scheduling, and management skills while enabling the acquisition of new abilities.

Experience

Marine Corps Community Services October 2011- July 2012

Quantico, Virginia

Customer Service Representative

• Screen and direct calls to appropriate recipient.

• Answer customer inquiries and resolve customer complaints.

• Correct financial transaction errors.

• Perform deferred payment plan and credit payments.

• Ship and track packages.

DKNY November 2010- April 2011

Woodbridge, Virginia

Assistant Store Manager

• Track and monitor Units per Transaction, Average Dollar Spent, and conversion.

• Create and adjust weekly schedules to accommodate sales goals.

• Form ways to increase and drive sales.

• Plan, process, monitor, and correct payroll usage.

• Prepare and submit personnel action forms that include transfers, leave of absence, and benefits

program.

• Train new and existing staff and assist in the development of employee skills and abilities.

• Assist in recruiting, screening, and staffing process of new employees.

• Execute staffing policies and procedures.

• Assist Store Manager in resolving minor employee relations matters.

• Provide guidance and assistance to Store manager, employees, and candidates for employment on

a range of services such as personnel policies, administrative regulations, and company policies

and procedures.

• Serve as person of contact for personnel employee maters.

• Gather, organize, and maintain office files to include client files, reports, and forms.

• Form and maintain client relationships.

9425 Laurel Oak Dr, Fredericksburg VA • 540-***-**** • ************@*****.***

Tiera Nashae Walker

BCBG Max Azria July 2009- November 2010

Woodbridge, Virginia

Assistant Store Manager

• Assist in goal setting and driving sales.

• Organize and maintain client and employee database.

• Organize and maintain office files to include client files, reports, and forms.

• Plan, process, correct and adjust payroll.

• Prepare and submit personnel action forms that include transfers, leave of absence, and benefits

program.

• Assist in recruiting, screening, and hiring process of new employees.

• Provide guidance and assistance to Store manager, employees, and candidates for employment on

a range of services such as personnel policies, administrative regulations, and company policies

and procedures.

• Work closely with sales staff to ensure proper training and sales motivation.

• Form and maintain relationships with clientele

Helped to increase volume by 39% year to date

Co-led store to top of Final Cut Division in inventory with a 0.1% shrink result

Helped win District contest for highest percent above plan

Mosaic Sales Solutions November 2008- April 2009

Based in Irving, Texas

Merchandise Specialist

• Complete multiple store visits according to designated frequency for Fortune 500 clients.

• Collect and report inventory data and competitor observations and promotions.

• Build relationships with store management and personnel to help achieve client goals.

• Ensure product is set to Planogram with correct POP placement.

Forever 21 May 2006- October 2008

Nashville, Tennessee; Woodbridge and Fredericksburg, Virginia

Visual Merchandiser

• Create an enjoyable shopping experience by utilizing creative and innovative display approaches .

• Plan and schedule changes to store layout and floor plan.

• Team with the operations and sales teams to inform them of floor layout, section lifestyles, and

promotional items.

9425 Laurel Oak Dr, Fredericksburg VA • 540-***-**** • ************@*****.***

Tiera Nashae Walker

• Monitor merchandise levels to determine when additional stock should be requested from

corporate warehouse.

• Perform inventory markdowns, company returns, and merchandise transfers.

Education

South University April 2011-Current

Online Campus

Business Administration

Specialization in Marketing, Supply Chain Management, and Human Resources

12 Completed Credit Hours

Tennessee State University August 2005- May 2007

Nashville, Tennessee

Psychology and Business Major

32 Completed Credit Hours

Computer Skills

Microsoft Office

Willing to Relocate

Contact this candidate