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Customer Service Manager

Location:
Gainesville, FL
Posted:
November 08, 2012

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Resume:

PATTI R. MOORE

**** ** **** **** • GAINESVILLE • FLORIDA 32606

• CELL 352-***-****

E-MAIL ADDRESS: ab8x0e@r.postjobfree.com

O BJECTIVE

To find a challenging position with a company that allows me to contribute my skills

and experience for the future.

F UNCTIONAL SUMMARY

Great people person, Extensive Customer Service and Computer skills to include;

Microsoft word, works, excel, outlook, internet explorer, quick books. Extensive

background in the processing and closing of real estate transactions. Extensive

background in the Private Security Industry.

S UMMARY OF QUALIFICATIONS

Leasing and Management - 4 years

Real Estate & Mortgage Closer/Processor - 17 years

Customer Services - 25 years

Hospitality Management/Front Desk - 2 years

Class D Security Guard - 17 years

Bookkeeping 4 years

E MPLOYMENT

August 2010 – Present

Valor Security Services

Gainesville, Florida

Security Supervisor

Safety & Security in a Retail Shopping Center

Customer Relations

Report Writing

Foot Patrol

Vehicle Patrol

1

August 2008 – December 2009

Newberry Inn & Conference Center

Gainesville, Florida

Manager/Front Desk Manager/Auditor

Day to Day operation of a mid sized Hotel

Revenue Management

Customer Service

Supervision of Maintenance, Housekeeping, Front Desk Staffing

Scheduling, Hiring, Firing

Budgets, Sales, Marketing

Checking In, Checking out Guest

Night Audit, Front Desk Manager

Website Update/Sales/Promotions

August 2007 – July 2008

Watson Realty Corp / Property Management

Gainesville, Florida

Bookkeeping / Administrative Assistant

Extensive Customer Service

Leasing Properties throughout the Gainesville Area

Accounts Payable & Accounts Receivables

Posting/Collecting Rent Payments

Extensive work with Promas operating system

Extensive Client/Owner/Tenant Support

May 2001 - June 2007

Security Title Services, Inc.

Bronson, Florida / Inglis, Florida

Closer, Closing Processor, Office Manager

Extensive Customer Service

Process and Close Real Estate Transactions

Process and Close Lender/Mortgage Transactions

Disbursement/Banking of Closed Transactions

Marketing for new Business to Realtor and Lenders

Extensive Client Support

January 2000 - July 2001

Tractor Supply company

Chiefland, Florida

Assistant Store Manager, Receiver Manager, Cashier

Extensive Customer Service and Support

Scheduling

Sales and Order of Product

Inventory Control

Loading & Unloading Trucks - Forklift Operations

Reconciliation of Register and Store Sales/Cash

2

EDUCATION

1972-1976 Buchholz High School, Gainesville, Fl

Major Studies - Business

FBLA 2 years, Softball 3 years,

1977-1978/1984-1985 Santa Fe College, Gainesville, Fl

Major Studies – Business & Computers

R EFERENCES

A NDREA AGOSTA

RN – SHANDS HOSPITAL

512-***-****

ARDIS “SUNNY” PRICE

RIVER COAST REALTY

352-***-****

REGINA GOSS

GOSS WILLIAMS REAL ESTATE

352-***-****

GREGORY V. BEAUCHAMP

GREGORY V. BEAUCHAMP ATTORNEY

352-***-****

CARLA COTHRON

RAINTREE REALTY

352-***-**** / 352-***-****

3



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