Customer Service Data

Jeffrey M. Smith

** ******** *** ***. *

Brighton, MA 02135

860-***-****

**********@*****.***

EXPERIENCE

CB Richard Ellis - New England Partners, Boston, MA - Commercial Real

Estate

Data Analyst

April 2011 -

July 2012

. Maintained proprietary CB Richard Ellis New England commercial real

estate market database (Recon).

. Conducted regular audits on property and tenant information to ensure

quality and integrity of published data.

. Generated analytic reports to assess and forecast current market

conditions.

. Produced charts/graphs/tables and compiled information in

PowerPoint/Excel for regional sales conferences and company market

overviews.

. Interfaced with brokerage teams to capture primary data and apply

broker information to internal database.

. Updated company third-party commercial real estate listing database

"Loopnet" on a daily, weekly and monthly basis.

. Coordinated with other CB Richard Ellis national offices to obtain and

share market data.

Lojack Corp., Westwood, MA - Theft Recovery Corporation

Data Quality Specialist

April 2010 - April

2011

. Data mine customer info in CRM database for call center

representatives (Internal Customer Service)

. Track and maintain these requests in spreadsheets for metric analysis

. Create and document processes and upload them to the company portal

BJ's Corporate Office., Natick, MA - Warehouse Club Chain

Inventory Finance Accountant

Feb 2009 - April 2010

. Process and calculate club wide inventory requests and analyze

currency fluctuations

. Create and maintain weekly club inventory usage spreadsheets

. Maintain clubs on hand supplies with "Mainframe" software and

adjustments with journal entries

. Resolve any inventory discrepancies club wide (Internal Customer

Service via phone/email)

UPromise Investments Inc., Newton, MA- College Investment Company

Correspondence/Client Services Administrator (Contract)

Nov 2008 - Feb 2009

. Processed clients financial funds to desired payee's

. Resolved clients investment plan issues (acct maintenance, fund

transfers etc.)

. Logged clients out of order materials/contributions in QA records

database

Enernoc Inc, Boston, MA - Energy Procurement Company

Data Quality Analyst

Jan 2008 - Aug

2008

. Pulled and examined cross functional reports to resolve various meter

data concerns from customers

. Manipulated various data sets as ad hoc requests

. Supported operations team by conducting site tests and

analyzing/correcting data issues

. Used ECRM (salesforce.com) software to create cases and upload

tutorial procedures

. Fielded internal and external customer issues over the phone for

operations support

TECHNICAL COMPETENCIES

Software: Microsoft Office, Proficient in Excel, CRM (Salesforce), Oracle

SQL, Cognos Reports, AutoCAD

Management: Project Planning/Management, Oral Communication,

Writing/Editing, Internal/External Research

Financial: Balance Sheets, Income Sheets, Cash Flow, Financial Ratios,

Loan's/Amortization

EDUCATION

Wentworth Institute of Technology, Boston, MA

B.S. in Management, 2007

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate